Addressing a Windows Update failure after repairing from XP CD

Addressing a Windows Update failure after repairing from XP CD

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Microsoft/Windows Update Program Manager Nate Clinton has just posted on an issue we've learned of that affects some users of Windows Update repairing their systems using a Windows XP CD.  The symptom is that some Windows XP customers are unable to install updates via the latest version of Windows Update after using a Windows XP CD to perform the "Repair from CD" function. 

The issue does not look to be widespread and occurs in rather exceptional only under specific circumstances; it occurs because the Windows XP Repair CD replaces all system files, including Windows Update, with older versions of those files.  Meanwhile, the most current version of Windows Update (which is already present on the system) includes a file that is not present in the Windows Update image on the Repair CD.  After performing the repair, the new file remains on the system and creates a registry mismatch, causing subsequent installation of some updates to fail.

Luckily, there is a remedy:  customers experiencing this issue can 1) refer to KB article 943144; 2) check Nate's post for work-around steps now; or, 3) contact Support using the telephone number(s) found at support.microsoft.com/security (usually found in the right-hand nav).

11 Comments
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  • Nuke
    9 Posts
  • Nick White
    1204 Posts

    Hey hellokittyying:  we're not the best place for you to seek technical support -- I'd suggest directing your inquiry to one of our public newsgroups, which you can search here:  http://msdn.microsoft.com/newsgroups/.

  • i really need help about installation windows vista

    i got a problem after fist step to install my  computer didnt read cd after finished first step. Always start over on and on again never end.

    What is the solution??

    I really need a help

    hellokitty_ying@hotmail.com

    hope you can help me so much

  • i really need help about installation windows vista

    i got a problem after fist step to install my  computer didnt read cd after finished first step. Always start over on and on again never end.

    What is the solution??

    I really need a help

    hellokitty_ying@hotmail.com

    hope you can help me so much

  • Nick White
    1204 Posts

    Hey Project Mayu:  this is what occurs when you restore the system from the CD; because you lose your data, it is only to be done in the most severe of recovery situations.

  • Thanks for the information.

  • Thanks for the reply Nick

  • There is more than update broken after a repair from the xp CD, all your file permissions, are messed up, and programs don't work, its format and install from scratch or nothing.

  • sboyle
    2 Posts

    There is a MUCH easier way to fix this!!

    DL the following Windows Update Agent 3.0 package depending on architecture:

    x86: http://go.microsoft.com/fwlink/?LinkID=91237

    x64: http://go.microsoft.com/fwlink/?LinkID=91238

    Itanium x64: http://go.microsoft.com/fwlink/?LinkID=91239

    Now run the executable as such: "WindowsUpdateAgent-x86 /wuforce"

    Done! That's all there is to it. This works with any MS OS, not just XP.

    -S

  • Nick White
    1204 Posts

    Hey newscientist2000:  we're looking at various ways to address the issue; the MU blog is the best place to keep pace with our thinking on how we'll address it ultimately.

  • Hopefully we can slipstream some files into an XP CD or something to fix this issue?