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UPDATE 2/21: When calling 1-866-PC-Safety - be sure to let the support agent know you are calling in reference to a Windows Update issue. Also: Microsoft has released KB949358 containing information regarding the issues related to KB937287.
We've heard a few reports about problems customers may be experiencing as a result of KB937287, the servicing stack update I blogged about last week, and I wanted to provide a quick update for you. Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact while we investigate possible causes.
So far, we've been able to determine that this problem only affects a small number of customers in unique circumstances. We are working to identify possible solutions and will make the update available again shortly after we address the issue.
Customers who may be experiencing this issue can use system restore to correct it or contact 1-866-PC-Safety for help troubleshooting. Additional guidance will be available via Microsoft's free Update Support Center soon.
Nick...This update (KB937287) did not give me any problem. Should I un-install or leave as is.
thats it no fix no updates to fix this promblem i had to format my drive from this issue well i have one thing to say to ya WOW
and by the way when you said Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact you already released it to everyone
and ps when are there going to be any windows vista ultimate extras we had enough from you lazy butts let ther be ultimate extras because i paid alot of money.WOW
and whats up with that 1-866-PC-Safety im not going to spend 4 hours on that just give a solution NOW wow you guys are a laughing joke
you guys made windows vista un usefull now your trying to break our pc from that issue wow ill be glad if windows 7 woulnt be windows vista because you product is cheap now im going to switch back to winxp
and sorry you guys for being mean to ya but that update issue corrupted my pc its not your fault im just mad i had to format my drive and i lost all of my files and programs
James: It seems to me you'd be unlikely to experience problems, if I were you I wouldn't worry about it, although without more specific details about the problem it's impossible to know for sure.
user254: They made the update available, which doesn't mean they forced everyone to download it. Obviously that is impossible even if they wanted to because there are still systems without internet access. Even though the recommended Automatic Updates setting downloads and applies patches automatically you can change this setting at any time so you can better control the updates that are applied to your PC.
Also formatting your computer is a bit of an extreme solution and makes me think you did not try some of the easier solutions. I don't like Vista myself but I believe the Vista DVD can do a System Restore when you boot off the disc, which would have been the first thing I would have tried (assuming the system wasn't even bootable in safe mode; if it was it would have been even easier). This problem is exactly the sort of thing System Restore is made to fix.
If System Restore did not fix it, and the system is not bootable, it is easy enough to reinstall Vista (or XP) without having to format and wipe the drive. I have done this with XP multiple times. The only data lost are custom files dumped into C:\WINDOWS (custom cursors, sounds, themes...) which can be easily backed up to another directory with the command prompt on Vista's bootable DVD. Of course if you reinstall Windows you lose your installed applications... however many well-coded apps will run regardless of whether their old registry data is present or not. Those that do not require a simple reinstall to get working again. (I'm not sure if Windows wipes Program Files when it installs, I don't install any programs there anyways. I use a different drive.)
Reinstalling Windows can be made much less painful by integrating service packs, hotfixes, and your favorite windows addons and other programs right into an installation DVD. Google around, there are plenty of programs to automate this, and you end up with a nearly unattend-able installer which can seriously cut the time it takes to get your machine back up and running.
I understand with .WIM images in Vista, you can set your system up just the way you like it, and then create a WIM image of the disk, and then that becomes an install DVD. Very slick.
Well I've been rambling but I'm sure something in there will be helpful to someone. :)
#1 okay i understand
2# i didnt have a windows vista DVD because i bought and downloaded from windows marketplace from anytime upgrad thing
#3 if i downloaded a program from the internet that wrong too. what it contains something bad to corrupt my pc again
This is a screenshot of Windows Update on my x64 machine. You will notice that the KB937287 (third update from the top) doesn't have the x64 description on it. This is the update that I downloaded in stalled manually, as the automatic update for this "failed". You will also notice that there are a few other updates that are marked as "failed" as well. Did anyone else experience this as well?
Am I to believe that KB937287 is indeed installed on my machine?
Thanks MAZZTer...Will leave it alone, and thank you for providing info regarding restore with the Vista DVD. I never knew this. Thanks again...
MAZZter is correct - if you haven't experienced any issues with installing the update you can leave it alone.
Kittyburgers, that is really weird - I will forward it on to some folks here at Microsoft.
James68, I'll do a post shortly on looking at doing a restore from the Windows Vista DVD. Look out for it.
For my PCs - I usually utilize Windows Vista's system restore feature if something messes up my system. It works great. I haven't had to do a reformat in quite a long time.
Yea, what is up with this update... It keep re-appearing on my Windows Update after I installed it. I even rebooted my computer and did a full shut-down, and the update is still there. After each update, Window Update says it was successfully installed. After installing it 4 times, and decided to hide it, so that it stop updating uselessly.
Hopefully the update was really installed properly and I can upgrade to Vista SP1.
I don't have a fancy manchy computer... these are my specs:
- Windows ultimate RETAIL 64-bit. Using Windows default settings (nothing has been changed, except the Temp directory location)
- AMD AThlon X2 4400+ S939
- Nforce 4 ASUS A8N32-SLI
- 2GB of RAM at 400Mhz 3-3-3-8 2T
- Geforce 6600 GT 128MB of RAM.
- 250 GB HDD, Western DIgital, 16MB of Buffer SATA-II
- All latest drivers installed
- WIndows fully updated
- All applications are 100% Vista compatible
- 0 spyware/malware check with 3 programs including Windows Defender
- 0 virus
Any idea on this?
Brandon LeBlanc - Thank you and will be looking forward for your Restore post.
It seemed to have installed fine on my 64 bit ultimate version, yet says "failed" on my 32 bit business version. Should I leave it be or should I be concerned? Just a tad bit confued here. :/
Hannabull, is your 32-bit Business version experiencing any issues after the installation of the KB937287 update? If not you can leave it.
New Dell Inspiron PC stuck on the update loop as well. Any ETA from Microsoft on when/how to fix it? My client has valuable data that I need to consider stripping off the HD unless a patch/fix comes out soon...HELP! SM
Is this issue connected to a Big problem with Vista at the moment with auto updates. I am using XP at the moment because my Vista is stuck in an endless loop trying to update*3 of 3 Updates". Vista just loops all the time and restarting for ever! I have tried the disk to repair, does not repair. Tried to use Restore point, says I have no restore points. Safe mode does not work. What the H.. is going on. Others are reporting the same problem. What is the solution? Please.
S. Marusic, try putting in your Windows Vista disc and booting off it and doing a system restore.
mikee, please call 1-866-PC-Safety for help troubleshooting.
I encountered error message with error code 0x80070052 while installing Vista SP1 on my Vista Ultimate 64-bit machine.
I followed the link mentioned in the error message and did what he said, but still failed with same error.
The two prerequisites are installed (i can find them in Control Panel.
I don't want to reinstall Vita, is there anything i can do for it?
Hi mht, how are you installing SP1? The error code looks like a file-copy error of some sort.
Unfortunately this isn't the right place for technical support - you can also check out the Windows Technical Support site which offers discussion groups where support folks from Microsoft as well as members of the community can possibly help you with your issue:
Thanks Brandon, I did try the following:
1. Booting to Safe Mode...no change.
2. System Restore Point...only point available on this system was the one initiated by this current MS update :-(
3. All the System Recovery Options on the list that don't require a complete install of the OS (don't want to lose critical data files)
4. Tried Command Prompt (Dos) using wusa.exe with the specific KB937287 .msu file downloaded from Microsoft...I get an error message 0x80040154 Class not Registered
Any other suggestions? Much appreciated...Go Canucks!
5. Voodoo doll and "lucky rabbit's foot"...still waiting on the outcome of this one... :-)
S. Marusic - there was no option available that lets you view older system restore points?
You should contact 1-866-PC-Safety for help troubleshooting further - as the support folks can help you preserve your data and try to get you up in running.
Thanks for your quick respond.
I think i found the root cause of SP1 installing failed on my system.
A while ago, I changed the C:\User folder to another volume on my system. After change it back, now SP1 was installed on my system w/o error.
mht, glad to hear it! Yeah that error had something to do with file-copying and is related to other file-copying errors so I assume when SP1 attempted to install it had an issue with your User folder being not where it should and had issues copying something over since the directory was not there. Not sure. I'll have to report this issue to folks here at Microsoft.
Glad things worked out!
System restore did not work for me. I uninstalled that update, but since it was already downloaded, I think it had installed itself again. The only way I could use my computer again is by uninstalling my antivirus software and all those updates, then reinstalling the updates. I now have no anitvirus software because that computer is on a dialup connection, and the only way I can install McAfee is by downloading it on that PC... :(
Nick, thx for all the info you give.
There is however something that really bugs me: you, or rather Microsoft, does not seem to come with a foolproof solution to the problem.
After Microsoft told me that it is a god thing to use automatic update, I did that on a client's customer, which is now almost dead.
How is it possible that we cannot even get access to the command prompt, from which we could try to delete the update files or to bypass this update as well?
How is it possible that Microsoft posts such a killing bull, and the still finds no solution other than re-installing the full machine?
Telling that a "small number of machines is affected" would probably need more substance and fact, until then this looks like wishful prayer.
Microsoft might consider testing non-MS tools or equivalents so that we can nuke this update attempt (Windows-PE, Bart-PE, or [yes!!] Linux)?
Sorry to look and be so aggressive, but I never like having my clients pay me for something that is caused by a 3rd party, specially when this 3rd party has the muscle and the reputation of Microsoft.
Dear Nick and MS in General,
I am a computer hobbyist as well as the VP Finance and IS at an SMB. As such I am the senior IS decision maker for my company and the major decision influencer for friends, family and acquaintances.
I would love to fully embrace windows and be passionate about the operating system and its possibilities, but you guys are keeping me from doing that. If I embrace windows I tacitly embrace all of your screw ups.
And what monumental screw ups. Vista ships after many delays without most of the highly touted features and with a large number of bugs. Then the fixes take a year, but we can't get the fix yet, oh wait, yes you can, oh no the prerequisite fixes for the fix are broken.
You also are not doing anything to help those of us who like to tinker with computers and networks in our spare time embrace Windows. You're not cool. You want to be in the data center (running Exchange and MSsql) and you want to be on the desktop of the average suburban home (making picture albums and posters for school fairs), but you have nothing for the high end hobbyist.
By way of example, part of the reason file copy was so slow in Vista was that it was optimized for transfers over high latency networks like the ones found in large companies. On the gigabit network a hobbyist has at home, transfers were painfully slow.
Controls for the Vista firewall are simple and allow the average home user to at least have one in place. But if I want to tweak it I have to get to the Group Policy editor and the controls are a mess, to say the least.
The bottom line is, that between the screwups and the lack of love shown to people who want to like Windows and Vista, you are shooting yourselves in the foot. Loyalty and trust are earned and you're accounts are badly in the red.
I hope you turn this thing around, you sure need to.
i agree with Fibo_fr and shollomon but its not that its about the consumer who using windows vista i said before but windows vista is not turning out so great this no offense but we had alot bad times with this os from no windows ultimate extras. alot bugs.slow performence and hardware that is not vista capable. and now this update issue crippling user computers you need to think more about the issues and fixes.windows vista is a cool and better then xp but with all this issue its windows xp vs windows vista i think windows xp is ahead because windows vista is creating alot of promblems but its still a new day and windows vista is still new but these issues is crippling windows vista and its users. i really hope you can do better because windows vista cool and better but it needs more
I too am stuck in the update loop and have been for about a week.
It lists the update as available, after clicking the install button and waiting for the install to finish, it says it's successful and has me reboot. It then configures, powers down, configures again, powers down again, then comes up and says the update has failed. With Error Code E0000203. There are also several (8) entries listed in the System Log:
* Windows Servicing failed to complete the process of changing update 938371-336_RTM_neutral_PACKAGE from package KB938371(Update) into Staging(Staging) state
* Windows Servicing failed to complete the process of setting package KB938371 (Update) into Staging(Staging) state
* Windows Servicing failed to complete the process of setting package KB938371_1 (Update) into Default(Default) state
* Windows Servicing failed to complete the process of setting package KB938371_2 (Update) into Default(Default) state
* Windows Servicing failed to complete the process of setting package KB938371_3 (Update) into Default(Default) state
* Windows Servicing failed to complete the process of setting package KB938371_6 (Update) into Default(Default) state
* Windows Servicing failed to complete the process of setting package KB938371_12 (Update) into Default(Default) state
I, too, have tried the system restore with no luck. I'll continue to mess around with it to see if I can get it to work as I really don't want to have to call somewhere and waste hours on the phone.
Oh, looks like I miscounted the number of errors ;) there are 7, and they are identical every time I try to install the update.
I have installed KB937287 two times now. After the first install I got a memoryleak error several times every day on Vista Home Premium notebook. I did system recovery and it fixed the problem.. Until I got the update again as it's flagged "important" and can't be bypassed. And now i have the memoryleak problem again. Either fix your stupid OS or I'm gonna get a pirated XP for life, since it's out of the market and can't be bought anymore. Why make a new horrible OS if the old one works perfectly? Stupid.
i have the same promblem with the memory leak ok ill just buy a new computer with WINDOWS XP
i have the promblem with update i didnt have errors before i was using windows vista but this it the first error i saw the error i will describe i did what i can with the system restore but it shows errors that my drivers malfunction
I been through the pains of new windows OSs since the first windows release. It's gruesome. First rule is don't update until at least 6 months have pasted. Second rule is if you can't wait, use a different disk that you can afford to reformat.
I have and HP laptop with ultimate 64. The 64 bit version runs much faster than the 32 bit version. When SP1 is released, will it be for both 64 and 32?
Please, we need more information, and a fix immediately. I am a professional technician and was at a client's installing RAM and upon turning it back on, it was in the infinite reboot loop. It was a regular Dell Inspiron laptop, non-technical user that got the update automatically and it installed upon my shutting down the computer. This will crop up even more as users shut down, make these words.
There should never be an automatic update that cripples a computer like this.
System Restore did not work, Safe Mode would not work. Because my user could not be down waiting for Microsoft to tell him how to recover his dead computer, I fixed it myself. It has been a week since this was released and still nothing?
The fix is here, but has not be commented on by Microsoft:
The trouble is that the computer shows this message: "Configuring Updates: Stage 3 of 3 0%" and reboots over and over.
It would be incredibly helpful with a post like this to give symptoms of the problem. While I have not experienced any trouble on the two SP1 machines I'm running right now, I do support users on Vista machines. I only know that there "could be" problems for them, but I have no idea what to listen out for.
Other than that, thanks for the information. Keep up the hard work!
no my problem
in Italy rtm in April
Work Nick work!!!!
Im Happy for England Frebch, Spanish Japonese and Germany.
I had trouble after installing the update. My setup includes two monitors and a 8600GTS. After the update (which appeared as "failed" in Windows Update) I was able to use only one monitor and the computer would BSOD whenever I tried to change it back as I had it. And all the time Windows Update kept asking me to install KB937287.
The BSOD message blamed a video driver file, so I uninstalled the video drivers completely, installed KB937287 this time successfully and then installed the latest nVidia drivers.
That worked like a charm, I was able to return to my preferred set-up and everything is now up to date. I hope this helps some people.
I've got a Sony tx series running Vista business and this update screwed me. I get the configuring update 3 of 3 message then it shuts down and reboots. I can't even begin to tell you how pissed I am. Of course the Sony doesn't ship with a Vista CD/DVD just has a restore partition so I guess I'm screwed considering none of the safe mode boot up options override the stupid patch. I love how there is a safe mode option to boot in safe mode with restarting the pc on fatal errors, but it's totally ignored by this patch. Why put the option in there if it's not going to work? I have a serious dislike for apple and linux but it's crap like this that pushes me towards the otherside.
I will now fume in private as I contemplate sledge hammer, chain saw or 12 gauge.
I have been having issues updating vista, so much so that after each update I get a blue screen saying "there is an software problem and Windows shut down to protect your computer" or something to that effect. I believed I was trying to update to many things at once, so I rolled back the pc to the beginning of the month and then chose to update only one update at a time, only to have the same problem. I finally had half of the updates loaded despite having to hard boot the computer several times. After all the updates where done, the computer would stay alive for about 10 minutes and then shut off in order to "protect your computer from harm." I tried to rollback agian but the system would simply reboot over and over. I have finally given up trying to update Vista myself and taken it to a service tech for $80 and hour. Once this pc is up and running I will revert back to Windows XP and make this machine as a toy.
I went out and bought a MAC desktop and plan to become a hard MAC fan and use Windows only for some web browsing and maybe play a game once and a while. Good luck Windows.
you can use a MAc for bidet
he is saying that I can use my new mac as a toilet.
well i dont care mac do diserve for selling cheap stuff like windows vista
Not sure how giving everyone SP1 would have been worse than releasing these updates... If it had been on the downloads site, Microsoft may have realized before the average users had problems...maybe they should have listened to those of us here...
I have install vista sp1 from win opdate, smooth, and that work 1oo% ,thank MICROSOFT am happy.
I'm also having the prerequisite patch issue with Vista Ultimate 32-bit. The tech support guy I'm emailing with just said I should do an 'in-place upgrade', but I see you recommend 'system restore'. Who to believe?
Hi. I have a Acer Aspire 1692WLMI with Vista Business English 32bit and that update installed correctly, no problem at all. I'm using a Vista version from the MSDNAA. I'm quite happy with Vista, the only annoyance is the OPENGL performace which is pretty bad.
Who is "We" in the original posts statement "We've heard a few reports..."?
Isn't this a Microsoft blog? I think that's a HUGE understatement! Thousands of people are having this problem. ("Stage 3 of 3" reboot loop)
If you're "lucky" enough to have a system restore point, that'll fix it. For us other half that don't have restore points enabled because of our mistrust of our government (or other reasons), we need a more complete solution.
I'm hoping the latest solution noted by bmorris above (link included again below) will fix my laptop when I get home tonight. But it's NO THANKS TO MICROSOFT -- and in fact the MS person monitoring that forum has suggested people hold off on trying that because it might require reinstalling the OS -- the only other solution to fix the problem now anyway!!!
I'm wondering if this updated has caused a problem that just recently started on my machine, around the same time i installed the update. Unfortunately i dont remember the exact date i installed it so i cant be sure if this error started happening just before or after.
Basically, after turning off the computer and turning it back on, occasionally my PATA drive does not show up windows. The bios detects it fine, but when windows comes up, it's just missing (its not the boot drive). I found two entries in the event log which seem connected to this:
1 user registry handles leaked from \Registry\User\S-1-5-21-458897801-196464320-2692038208-1000:
Process 472 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-458897801-196464320-2692038208-1000
The device 'ST3400620AS ATA Device' (IDE\DiskST3400620AS_____________________________3.AAC___\5&1c8e9bfe&0&0.0.0) disappeared from the system without first being prepared for removal.
Does this sound like something that could be caused by this update?
I'm running windows vista ultimate 64bit. And as far as i can tell, the update installation seemed to go ok.
merk, I am not sure your issue is related to the issue being discussed here. However if you feel it might be related - feel free to call 1-866-PC-Safety for technical support and advise on the issue.
"So far, we've been able to determine that this problem only affects a small number of customers in unique circumstances. We are working to identify possible solutions and will make the update available again shortly after we address the issue."
Can you post what you know about the circumstances please Nick?
"that update issue corrupted my pc its not your fault im just mad i had to format my drive and i lost all of my files and programs"
Unless an absolute SP, SPs arent ever intended for use on a primary machine, isnt that written somewhere on the top of the page?
Secondly, back your computer up daily - period.
Begining Computer user class day one, before lunch, before smoke break. Back in the day, when it was a pain to backup yer stuff, I could understand. But now with .75 TB costing under 200 bucks, theres no excuse.
I have my own issues Ill post later, had to get that off my chest. Thanks Nick, and the others for a very informative blog here.
Update has stopped two of my systems from restarting. It killed one of my machines.
On the Gateway (machine 1) I upgraded to Vista when it first came out. Mostly the updates have been trouble free however this time the update removed the Winload.exe file from the System32 sub. After the update the system would not restart, there were no restore points available or accessible..
Because this installation was from an upgrade Vista disk it will not boot from the installation disk which requires the original XP installation disk to be inserted. That disk is part of a partition on the harddrive. No disk from Gateway to work from.
I managed to get a copy of winload.exe from another of my vista machines and place that in the root directory. I copied the winload.exe to system32 sub and the thing booted correctly however each time it shuts down it "reinstalls" the bad update and I'm back to square one. I wrote a bat file to copy the winload to system32 but I need to use the Vista disk which has only one viable option, a c:prompt function on it.
There are no restore points for some reason.
Basically that machine is dead to me.
The second machine is a Toshiba laptop with vista native to it. It went into the loop but I managed to kill the loop, go to safemode and find a restore point that worked. Then I turned off automatic updates and it seems to be functioning now. It still wants to install that update so I've set it on postpone...
So... how do we get this fixed so my machines are trustworthy again?
BTW... FWIW I ran virus checkers and all the other stuff on both machines and they are clean.
I'm so glad I've read this blog post as I finally know why my PC has been dying for the last week.
If I shut it down properly then no problems.
If it restarts however, I get a momentary blue screen of death when the progress bar begins and then 'poof' it's back to the bios screen again.
I'd even tried reinstalling Vista on the machine but sure enough, after udating, it began again!
The machine is a brand new (2 week old) Dell Inspiron 1790.
I hope you guys sort out a fix real soon. System restore won't fix me, and that phone number looks very unfriendly to someone not in the US (i'm in the UK).
1 month new Dell xps 1530.
received automatic windows updates on feb 13 & 14. After a reboot, windows vista home premium will not boot up!. it just goes through an endless reboot cycle. I have tried system restart repair and system restore to points before the update. I have tried doing this from my reinstallation disk also with no luck. I have tried to rename the pending.xml file from the dos command prompt as others have posted but it says the file is not found.
nothing seems to work.
any other help out there from people that got their computer to boot up?
markimal, please call 1-866-PC-Safety and they will help you get back on your feet.
NeilR, you can try contacting support this way:
Work around works!
Thanks to Ernest Dunhin, nskillen,Bryan Celyn, chrisricho and the rest of the people involved in posting the work around for the solution to the "Stage 3 of 3 -0% then reboots problem!"
I like to call this latest update release "Black Tuesday."
Check out the link on the steps needed to bypass the KB937287 update problem.
One step that some of you may not remember is how to rename files at the Command Prompt. Example to change the file name:
ren pending.xml pending.old.xml
Make sure you are in the correct directory first.
On an aside note, I have removed the Automatic Updates until I can determine the next course of action to take in order to get the KB937287 update manually installed without a hang up.
The rename of pending.xml solved the issue with a student's ACER laptop which died the morning of Feb 15. There were no restore points available. The situation is serious, as more and more reports are coming in regarding this issue. Please keep us posted when an official fix is made available.
Director, Information Technology Services
King's University College
I am sorry, if this is not right forum, but I just want to remove vista from my computer. I tried to find answers on many forums, without success. You can not believe that I my machine is Centrino Duo looking at its performance. It is like XP in PII.
I do not want to embarrass you guys, but I need help to install XP and Office 2003 (without paying anything) from my current OS of Vista Business and Office 2007. I do not want plain message saying, “buy both XP and Office 2007, format your hard drive and install XP”.
Is there any way that I can rollback OS to XP?
on my machine,i had a lock up problem, that caused me to hit the restart button 4 times.
after each forced restart it would start right away on the next section, after restart # 4 it finally said sp 1 installation finished. it may have been a small pain but well worth the problems.
asus p5n e sli
gigbite video 512 mb
2 gig muskin ddr2 ram
intell 2duo at 2.2
200gb maxtor ide drive
vista ult. 32
All this and they wont release SP1 to the public because of potential issue talk about shooting yourself in the foot.
PS SP1 continues to behave on my production PC
I have a fix for the windows "Configuring updates 3 of 3. 0% complete" error. Basically you can try a system restore or delete the update pending install file.
Check out more details on my blog: http://thefakegeek.com/?p=253
Honestly, I can't believe people will allow someone else (including Microsoft) to just download software onto their PCs automatically without first checking that the download was safe. I've had my Windows Update set to only notify me of updates and let me decide what to do ever since XP's service Pack 2.
I usually check with Symantec to make sure the software is safe, but this time I decided to look further and I'm glad I did. It's your PC. You have the right to decide what goes on it and what doesn't.
Nick and Brandon: You need to know that PCs are STILL being told that this software update is available and it's listed as "Important". You haven't successfully pulled it from release as of this writing (21 Feb 2008, 11:35 am eastern).
User254: You should <i>always</i> back up your software before downloading an update ...which is not to say that I've done that. It's just a known "Good Thing To Do" going back to the days when systems were backed up to reel-to-reel tape. I'm constantly being told by my PC Health Check software that I haven't backed up my system yet, so I'm about to as soon as I post this.
By-the-by: It would be helpful if people could know *before* installing the update whether their computer will have a problem with it, but I suppose that's too much to ask. It'd probably require something excessively complicated like testing.
Why have we not heard anything about the promised "Extras" in like months? Come on guys ... don't promise something your cannot follow through with. People paid lots of money for Vista Ultimate. Shame on you.
LJ, to add to what you said about backups, people also need to make sure that they can use them to restore. I have Acronis set to weekly backup my main desktop at home, but when I tried to restore after these updates, I noticed that I can't restore that. I think the backup is fine, but it might not like that the drive is Raid 0 or something... The same software works fine for backups or restores on both my laptops.
I just went into Windows Update and manually had it check for updates and low and behold KB937287 (released date 2/12/08) appeared all by its lonesome.
I promptly turned off Automatic Updates now matter how much the Vista OS hates me doing that.
I have the same question as powerfactor202. I would like to roll back to XP. How do i do this? vista is painful!
for some reason since this update (and the media center cummulative update) I am getting all sorts of codec erros when watching video through media center. What's the deal? All was working perfectly before and now is not.
Anyone else with this problem?
Microsoft, how do i fix this and why do i need to pay $50 to call your support line for something that you just messed up on my computer?
xxvga, I do not believe your problem is related to the issue being talked about here (and discussed in the blog post) with KB937287.
Instead of calling the support line you could always try posting in the Windows Vista Discussion groups. Its a great way to get support for issues as Microsoft Support folks take part in the discussion groups.
I was home at lunch and my Vista 64 box was downloading SP1. I have not loaded any of the RCs or any cracks.
Should it be doing it now?
The SP1 RC causes OEM copies to fail re-registration as the serial umber is changed during insatallation.
BECAUSE IT IS AN OEM COPY MICROSOFT washes their hands of the problem, saying consult the OEM seller.
RESULT wipe the HD & start from scratch, with Windows XP, bye to VISTA
Microsoft has just released KB949358 in reference to issues related to KB937287 which includes quite a bit of information you may find useful - please be sure to check it out:
Also: when calling 1-866-PC-Safety be sure you let them know you are calling about a Windows Update issue.
Well, this seems to be the place to send feedbacks on Vista SP1 RTM for now, right?
Then let's start.
I am an unofficial (non-Microsoft Connect user) tester for Windows Vista SP1 RTM now. After the first relaese of Vista RTM, we did a test on it. As a result, we found a very serious problem, that was/is the IME issue related to the KEYBOARD LAYOUT of Uyghur (aka Uighur in Vista) language. Afterwards, we sent a feedback to Microsoft China, and they DID AGREE that they will fix this through the coming service pack, SP1. However, the problem still exists in the SP1 RTM for Vista. I'm not sure if this issue will be fixed through later hot fixes. I think this blog site is apparently not the place to provide too much details. Here I would like to know how I can send this important (for us, maybe also for you) feedback info to you or Microsoft, DIRECTLY.
Hi. I'm Vista Home Basic user and there is only one failure with the update... KB937287. The update said that it was installed not correctly and a day after it installed it correctly and I don't see any problems at the moment ...
by the way I'm from Poland... Niepowodzenie means Failure... Now I'm waiting for the SP1...
Ummm sorry I repost the link ...
After letting Windows Update do its thing, I now have the dreaded System Event Notification Service failure:
"Windows could not connect to the System Event Notification
Service service. This problem prevents limited users from logging on to the
system. As an administrative user, you can review the System Event Log for
details about why the service didn't respond."
I did a system restore to a date prior to Feb. 13th, which cleared up that failure - but if I let the updates install it happens again.
I understand that there is no cure for this. My question is whether others are experiencing this as a result of these updates.
itis rather bothersome that after only 2 weeks I had to reformat my new laptop because vista killed itself on an update. i understand that glitches are inherent to any program, but this is insane... to be honest, i reverted to XP Pro after that. Maybe after a few more updates are released I'll consider upgrading again.
Thanks for you and the crew reacting so quickly, great employees like you and you crew is the reason that we are and shall always be on top!
Did not have any problems and running SP1 now...will the GPMC and RSAT utilities be available anytime soon?
I really like the new features on 2008 that will integrate with vista....I am itching for those tech articles to start planning the migration..
Just today about an hour ago, my system keeps rebooting. What had happened is I updated the iTunes to v7.6.1. Everything went well, than system keeps rebooting. I un-installed itunes completely, but system keeps rebooting. Do you guys think it has somehing to do with this KB937287 update. Maybe iTunes update screwed up vista files. Not sure here, so if anyone knowing, please let me know. Thank you guys for your quick response. JP
RSAT should be available within a month or so. I'm not sure about GMPC.
It was the comment by steve ballmer that caused me to write. Currently I am a semi retired service tech. I worked at the Redmond campus of MS. developing xp. I understand the pressures to get a product to market. Your comment that,"we've heard of a few" ,issues is highly misleading. In the last few days, since wed. morning I have had non stop calls on the update loop issue. Blinders on maybe,Nick?
Steve B.'s comment that it's employee's like you that keep MS on top indicates that he and the top decision makers are more concerned with market share than created a trouble free product. Might that be the reason apple has captured an increasing share of retail market?
Interesting SB was watching though.
With only the deepest respect for a hard job,
AKA. old fellow
Hey, old fellow - from the URL in the email notification of a new post I have set up, the Steve Ballmer post's url was fakesteveballmer.blogspot.com. :)
Regardless, Nick does an excellent job of keeping readers informed. We may not always agree with the message, but it's not the messenger's fault. :)
I had exactly the same problem with the update loop on 16th Feb. I'm running Vista Home Premium 32-bit. Automatic updates were turned on and so with absolutely no intervention from me my Toshiba laptop attempted to do the KB937287 update and then got stuck at Stage 3 of 3 0% and started the reboot loop.
Incredibly "Safe" Mode startup didn't resolve the problem and it simply remained stuck in the loop.
Next plan of action was to switch the XP desktop PC on and search the net for the problem. On 16th Feb the problem wasn't widely reported but I did manage to find one blog that mentioned Comodo firewall. I knew that I had this installed, and having previously had some major Vista "Blue Screen of Death" issues with ZoneAlarm firewall I figured that Comodo might be part of the problem. Trouble was I couldn't even get to a C: prompt to do any manual deletion/renaming of files.
I considered using the Toshiba Product Recovery disk but wasn't particularly thrilled with the idea of losing all the data on my hard disk so gave up on that plan.
Eventually more by luck than judgement I managed to get a different boot menu that offered the Repair option. Fortunately this repair option worked and I was able to get back into Vista. First thing I did once I was back in Vista was to uninstall Comodo and try the KB937287 update again. This time it worked without any problems and the update is now listed as sucessful.
So in my particular case I believe that the incompatibility with Comodo was the main problem. Might not be the same for everyone but I'd be interested to know if anyone else who has suffered the update problem also has Comodo installed.
Frankly I'm amazed that Microsoft can release an auto-update that clearly hasn't been fully tested and that completely cripples a computer. And more than just a "few" of them...
I wouldn't all get your hopes up for Vistas SP1. I've been testing it for a while, and there are not too many improvements. I would say the most noticeable is that the file transfer speed has got a little fast, which is great for people like me.
I am just tired of hearing "Vista is a rubbish O/S" ... when in fact it isn't. I've been running it for over a year, with no problems whatsoever -- yes, that's great stability. I've said it many times, people moaned when XP was released, and many of us preferred 98. Now look, everyone loves XP, and the same will happen Vista. People will learn to love it, Vista is the way forward; XP won't last forever.
yer i got vista service pack 1 in my update list, but thought i will finish the download the next day
next day it said it couldn't download it and was removed from the update list
i was pretty excited about it and they removed it, i was thinking wow they finally released it lol
Had to download vista startup and create a disk because like most new machines Vista was preinstalled.
System restore failed.
Unable to reinstall windows as the windows disk is on a partioned drive but the vista startup only looks at the cd, it does not give you the option of choosing another drive!
Great work guys!
I run a golf business and cannot access any of my teaching or customer software!
the rename fix works:
for those who don't know command prompt rename is:
rename blah.tx blah.old.text
ad69 (and others) - Microsoft has a KB online explaining the issue and resolution methods here:
I have Vista Premium 64, and can't get KB938371 to install without getting the error 800736CC. I downloaded kb937287 as a standalone successfully, and still can't get 938371 to work. I am not going to pay $60 for help on this because your software is bad. What do I do? Signed, About-to-buy-a-Mac
VISTA is such a horrible disaster. Bill Gates should be ashamed to sell it. Now you say the SP1 update causes more problems ? How about FREE repacement of VISTA for XP? Send VISTA back to Microsoft and trash it !
I'm feeling ignored by Microsoft. There are some great technical people on these forums all asking great questions.
Al we get from Microsoft is silence except to point us to the KB article or dial the 1-866 pc help number. Both of these tactics seem to attempt to avoid taking any responsibility for what has gone on.
In no less than 3 weeks, we're talking absolute disaster after disaster for Vista.
1. First we were told there were some "drivers" causing issues.
2. Next we find out the press has it before any of the peopl who paid money for the service. That's okay, the pirate sites were great for us to all learn how to use.
3. Next we find out it's not really driver problems, but Vista's inability to prevent having to reinstall drivers.
4. Next we find Vista SP1 breaks the NYT reader. Hilarious since this was THE touted Vista app for compatability.
5. Next we find that it's actually SLOWER than Vista RTM and the major fix to the networking was to basically replace the Vista networking with the XP networking...voila...speed issues somewhat solved.
6. Next, the prequisites aren't included in the patch because the patch breaks the great seamless install features of Vista RTM. Whatever.
7. The prerequisits kill computers spectacularly. We all find the fix on thir-dparty sites DAYS before microsoft posts anything, and then they add the exact same kludgy steps to the kb (without crediting the original authors) and providing no real fix.
8. SP1 accidentally relased on Windows Update.
9. Microsoft can't be bothered to answer any ones questions in any meaningful manner. Mike Nash ahs apparenlty gone into hiding. Great way to handle a major screw-up...duck and run. Great leadership.
Guys, are you joking? Are Krusty, Bozo, and Kludgy the clowns running this show? This is THE MOST IMPORTANT SERIVICE PACK EVER and you've managed to screw it up royally at pretty much every turn.
Is nobody going to address us other than to continue shifting the problem to a 1-800 line and a KB article? Neither of which are acceptable answers to a MUCH larger problem going on here.
I have the same problem as taugusty above. I can't get KB938371 (even the standalone package) to install without getting the error 800736CC. What am I supposed to do since I can't install SP1 now. This was AFTER having to restore my home computer from the endless rebooting issues as well due to the patches being deployed automatically. Someone really messed this up at Microsoft.
So far my experiences with Vista just on a personal level are really beyond the breaking point and I just want out sometimes. Other than ONE of my clients who is still investigating Vista for bitlocker, they all think Vista is a dud with very little ROI.
I remember Compaq DOS 3.x all the way to 6.x I was there for Windows 3.0, 3.1, and 3.11. Was an MCP on Windows 95 and and MCSE on 3.51. I'm now an MCSE on Windows 2003 and hands down...Vista is causing me AND my customers more issues than any other operating system Microsfot has EVER produced, INCLUDING ME. One of my customers is calling it "Vista BS (Brittany Spears) Edition".
I'm not hear to whine so much as I'm here to point out that this is a serious problem and I'm...along with a number of other consultants I know are ready to just ditch this whole Vista experiment and pretend it never happened.
Afrter this latest round of Vista craziness I don't think I can stand by, defend, or support the Vista team anymore. I'm seriously...for the first time in my life...considering buying a Mac. Microsoft, take that for whatever you think it's worth.
Ceinach and taugusty (and others still having issues) - please call 1-866-PC-Safety for help troubleshooting your issues. When you dial in, let the agent know you are having a Windows Update issue and a issue with one of the updates - you should not be charged for the support call.
My home PC now fails to bootk, going to a blanck screen with mouse pointer.
In SAFE MODE the screen locks up.
Booting with the Original DVD I get the blue Green background with the mouse cursor.
AS THINGS NOW STAND, SOME BRITISH PC MAGAZINES, are calling it :-
THE MICROSOFT ST VALENTINES PC MASSACRE
as reports flooded in on Valentines Day
After last updates my brother's Asus G2K notebook with Windows Vista Ultimate wasn't able to boot. I hope this error will be fixed.
I had to use system restore thanks to the fiasco on the Feb 12/08 update. How I am very leery of updating anything, especially when I was unable to get any technical help from Microsoft, without dishing out 249.00$ for the assistance due to Microsoft's mistake. Totally unfair.
Brandon, Mircrosoft, etc...
I'll ask it again since it appears to have been completely ignored:
If not, then I'll reiteratee my previous statement as well:
Great way to handle a major screw-up...duck and run. Great leadership.