Getting help and support with Windows 8.1

Getting help and support with Windows 8.1

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When we were developing Windows 8.1, we thought a lot about how to get you the help you need when you need it—quick tips as well as in-depth info.

Stickers

When you run Windows 8.1 for the first time, there are some pop-up “stickers” designed to help you learn your way around. Keep an eye out for them—you’ll see tips about how to navigate and find things, which go away once you do the action they’re telling you about. For example, here’s a sticker that popped up when I was using the Food & Drink app, telling me how to switch between apps:

Food & Drink app

I definitely learned a thing or two from the stickers my first time using the new system.

Help+Tips app

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The Help+Tips app is included in Windows 8.1. It’s got all the info you need to get going, along with links to more help and support on Windows.com.

The app is divided into six main sections:

  • “Start and apps” explains the Start screen and where to get more apps
  • “Get around” talks about how to do things like switching between apps and closing apps
  • “Basic actions” covers the charms and using apps side-by-side
  • “Your account and files” talks about setting up a Microsoft account and saving files to the cloud
  • “Settings” goes into personalization and quick settings
  • “What’s new” highlights the new features that come with the latest version of Windows

There are links to where you can get more details if you want them, but most of the essential info is right there in the app.

I really recommend checking out this app if you’re new to Windows 8.1—especially if you never used Windows 8 before either. It does a lot to help explain the basics of what you need to know to get going.

Help with apps

Windows 8.1 comes with some great new Windows apps, and many of them have support pages on Windows.com. We’ve tried to make it super-easy to get to those pages from within the app you’re using. To get help for the app you’re using, open Settings, then tap or click Help.

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When you do this for built-in Windows apps (like Photos, Mail, or Reading List, to name a few) the help page opens up next to the app you’re using.

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This way, you get the help you need without having to leave the app.

The old ways of getting help are still around, too—you can simply search for “Help and Support” (or hit F1 when you’re in the desktop) and get some help even if you’re not connected to the Internet. Which I appreciate, since I start to panic if I’m not connected to the Internet.

Have you gotten a chance to take a look around the help and support for Windows 8.1? Do you feel helped and supported? I’d love to hear about how well it worked for you.

5 Comments
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  • Amy D
    7 Posts

    christine555 and arbound,

    These are both great questions for the Windows 8.1 forums. You can search through questions others have already asked and look through the wiki for answers too. If you don’t see the answer you’re looking for, you can start a thread with your question.  

    answers.microsoft.com/.../windows8_1

    -Amy  

  • I upgraded from 8  to 8.1 two days ago and I am constantly getting a message (no matter what app I am in) saying that "your pc has run into a problem........we will restart your computer.  It does nothing - a blank screen.  I have not been able to use my computer because of this constant error message and it runs slow now.  HELP or tell me how I can go back to 8.  Thanks!

  • arbound
    0 Posts

    I was shocked to see a picture in the Photos app on the start screen (8.1).  How is it getting access to pictures on another computer that it is not supposed to have access to except in the Shared Documents folder?  I can't access them through file explorer.

  • Amy D
    7 Posts

    Hi Brutus,

    Thanks for your question! Existing programs don't come with you when you upgrade from Windows 7 to Windows 8.1. You'll need your original installation disk for Office in order to reinstall it.

    You can find more info on these two pages:

    windows.microsoft.com/.../upgrade-to-windows-8

    windows.microsoft.com/.../upgrade-from-windows-7-tutorial

    Hope this helps!

    -Amy

  • Brutus
    0 Posts

    I just upgraded my windows7 to windows 8.1. THe Microsoft office 2013 I was running is no longer on my machine after the upgrade. Do I have to buy Office again from the windows store??