The new Hotmail is now available to everyone!

The new Hotmail is now available to everyone!

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Here at Hotmail, we’ve had quite a busy week! All of our customers are now upgraded. The majority of you got the new Hotmail just this past week, as we completed the rollout to over 350 million people in more than 220 countries around the world. Now, everyone can take advantage of a faster Hotmail experience with great new features like one-click filters, Sweep, Active Views and more.

We hope you like the new Hotmail. We want to hear from you, whether you like it or whether you’re having any issues or problems (or just found things you don’t like). You can leave comments in this blog, use our support forums or click the feedback link right in Hotmail (you can find it in the lower right corner of the page).

We’ve already gotten lots of feedback, and we’ve already made some changes based on the feedback we’ve received – for instance, we no longer sign you into Messenger by default. We’ll continue to go through feedback, and we’ll continue to make improvements and updates. So, keep the comments coming and thanks for using Hotmail.

Mike Schackwitz

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  • langware
    154 Posts

    @Mike S:

    As you can see from the previous posts, your customers are upset about promised features that continue to be delayed.

    If you have been reading posts in the Windows Live Solutions Center (WLSC), you also know that your customers are upset about problems in Wave4 Hotmail that have not yet been fixed.

    Can you give us status on when the existing Wave4 Hotmail problems (as identified in the WLSC) will be fixed (to date, official status has only been provided for three of the many reported problems)? In addition, can you provide more information on the availability of future features that customers have asked for?

    In the previous post, namthong wonders if "hotmail as an email client, should not be taken seriously." Is that the message you want customers to receive? If not, then please provide some communication on the identified Wave4 Hotmail problems and future features .... moderator responses currently being posted on the WLSC are not much help.

  • To Microsoft,

    Please be more honest with your consumers.

    You started the role out of hotmail wave 4 mid June and finished in August.

    You told us hotmail wave 4 will include ssl encryption, till this date it has not, we are now in September, 3 months after hotmail wave 4 started rolling out, now you tell us to wait till mid-fall for ssl encryption.

    So how many more months do you expect us to wait for ssl encryption, 5 months? 6 months?

    By the time you implement ssl encryption, gmail would have had it for a full year.

    I have closed my hotmail account as you have made it clear to not just me, but all technical people out there, that hotmail as an email client, should not be taken seriously.

  • Looks like ActiveSync for Live Hotmail is going live on Monday:

  • @sp1der. The tasks syncing you're requesting isn't in this release. It's something we're prioritizing for the future. Tasks usage is still quite low for us right now.

  • sp1der
    35 Posts

    when will be possibile sync outlook task with hotmail task with mobile task?

  • Why can't I just paste a photo straight into the body of the email. I don't want to attach it nor leave it on my skydrive. I just want the image to be part of the body of the email. This was a feature available in the previous version of hotmail.

  • ghomner
    1 Posts

    nrun:  I stopped using Hotmail because of the "Remember Me" setting you speak of. It makes no sense to have "Remember Me" as Default. First, it is a security vulnerability--if you forget to untick it. Second, it forces users who don't use it to constantly have to untick it when loggin in--major burden. Users that do use it never have to tick it more than once--makes a clear case for "Remember Me" to not be the default. I hope Microsoft changes the default as you suggest!

  • @nrun WRT HTTPS/SSL take a look at the earlier post from David Dennis dated August 10, 2010.

  • nrun
    1 Posts

    Where is the HTTPS connection? The only part of the update I was looking forward to was getting a secure connection (I read the update was to have an HTTPS like gmail). My connection is still unencrypted.

    Can Hotmail Please untick the "Remember Me" box by DEFAULT. It is a huge burden to constantly have to untick it when logging in from "foreign" computers. Why is "Remember Me" the default? It should be the opposite.

  • norax
    1 Posts

    patiently waiting for SSL encryption to be implemented

  • sp1der
    35 Posts

    Also task is syncing!

    But only if I create task on mobile device -> hotmail, and not hotmail -> mobile device...

    And task is not syncing to outlook (via outlook connector)...

  • I think Gmail's themes are much more better than those of Hotmail. They give you wider choice to customize your theme (i.e. they have more options or themes). I sincerely request Windows Live team to PLEASE provide more ( and also better) themes for HOTMAIL.


    1) More, better and Dynamic themes.

    2) Support to view PDFs in Inbox (just as Gmail does).

    3) Fully SSL session.

    4) Availability of all features in INDIA as well (just as my American or British freinds(or brothers) have).


    1) Two persons sent me same email (i.e. containing same content). But hotmail clubbed them due to conversation view and not showing the content sent in second email. When I click photos (which are same as sent in first mail), it opens a slideshow and displays that this phot might not be available or exist.

    2) Contacts need more work to be done.

  • Hello,

    Although I am pretty satisfied with the new hotmail or rather should say JUST LOVING NEW HOTMAIL, I would like to request that please speed up your progress in here in INDIA because although I have been upgraded to new UI but still to get many features like INTEGRATION of hotmail and skydrive, VIEWING office attachments online rather than downloading them. I would like to use fully upgraded version having all features same as my american friends have.

    NOW following are some negatives or things on which HOTMAIL team should pay attention:

    1)One more thing, Hotmail still has not increased its attachments size. It is still just 10MB whereas others provide 25MB.

    2) Hotmail still is not able to store attachments in DRAFTS. Suppose I am at office and want to send an email containing a file and some text. Now I dont have time to edit text at office but file is in my Office desktop. In this situation what should I do? I do not want to first upload file to skydrive from office and then go to home and then download the file at home and again upload it to hotmail as attachment. I mean this is so painful!!!!.

    Why cant hotmail save attachment when every other email service like YAHOO or GMAIL can do that?

    Please look at above points and try to improve it.

    ONCE again I am  just loving new hotmail. KEEP IT UP GUYS

  • I'm impressed by the changes hotmail has gone though. I just think you should really improve the look and fell and perhaps in wave 5 you can make the look and fell more like a desktop applacation. (Apple does it with Mobile me does it, why can't Microsoft)

  • Junk mail filtering seems more aggressive than ever. I can't seem to get Hotmail to STOP filtering...I can't add anymore recipients to my safe senders list (already >500) and way to much legit mail is ending up in Junk. The only options are Standard and about NONE, as there is in Outlook? (And the settings in Outlook do not seem to propogate back to Hotmail via the Outlook Connector).

    P.S. +1 on ActiveSync :-)   Obviously the single most important feature add in the history of Hotmail.

  • sp1der
    35 Posts

    look here: :-)

  • @various We expect ActiveSync to be available in a few weeks and SSL in mid-Fall. The reason we don’t publish exact dates is that there are always factors that could change the date. We don’t want to disappoint if we commit to a date and need to move it out. That's our policy. We're all very excited about these new features, but I didn't mean to suggest that getting your tweets and status mesages ready meant the features were coming in a matter of days. Thanks much.

  • @Custom Computers - To stop yourself from being signed in, delete your * cookies. Unfortunately you are one of a few people who this impacts because we have disabled the creation of the cookie that auto signs you in. Sorry for the inconvenience. Ben

  • Mike it has been over a week ago now that you stated above, { " for instance, we no longer sign you into Messenger by default."} however a Wave 3 updated using IE8 default browser is continueing to do so!!!!!

    Working as expected otherwise. The automatically signing into messenger with Windows live home page is annoying to say the least.

  • captainjy
    14 Posts

    Fix Office Live simply by allowing users to use SkyDrive the right way.  I should be able to add attachment, select Office Live and attach any Office file right from SkyDrive.  Google seems to allow cross-browser compatibility, how about making Chrome work the same?

  • Later this summer, late August, "Get your tweets and status updates drafted!" Why can't we just get a firm date from Microsoft? Surely you have a date on the schedule for when this is going to launch, on the first clusters at least.

  • I can’t help thinking that the way everyone’s going on about a release date for ActiveSync it’s the Second Coming of Christ, or a launch that’s greater in precedence than the iPad , iPhone 4, or even Windows 7(!)

    That said, according to industry insider Paul Thurott, EAS is slated for release during late August [2010], so assuming the schedule hasn’t slipped around 3 weeks to go.

  • sp1der
    35 Posts

    @David: what does it mean "late summer"? Is there a date?

  • I like many other users love the new featureset and UI changes, and am very happy that you have implemented conversation view/threaded conversations, but one thing really bugs me about it. Can you include an option to make newer messages go down the page and have the oldest message of the conversation appear at the top, like it does in Gmail? That way, users who are accustomed to Gmail's conversation view will feel more 'at home' in Hotmail.

    Thanks, and congratulations on both a superb new Hotmail and superb rollout :)

  • @Cathy - I'm sorry you're having trouble. Can you please start a thread on our support website: If you don't get anywhere please send me a private message through this website and I will get back to you. Ben

  • Cathy
    1 Posts

    Why have I not been able to log in to Hotmail for the last few days?

  • @David Dennis, thanks for update re: EAS late summer - but that doesn't really require that we get our tweets and status updates ready to post does it. Many of us are really holding on for this feature so that post of yours probably had many besides me thinking that the launch was imminent (as in days away). I think the whole user base would be infinitely more satisfied with clearly communicated launch dates from the MS team so we have realistic expectations for something that has been talked about in the press since back in April.

  • @sp1der (et. al.) ActiveSync is slated for release later this summer. SSL will follow.

  • Dear MS Staff,

    great work, first of all. Also looking forward to EAS, though :-)

    One feature request: I'd like to setup photos for my contacts in Outlook 2010, sync them to hotmail via the outlook

    connector and then sync them to my mobile, once EAS becomes available.

    At the moment, Outlook Connector does not sync the photos to hotmail and I believe this is because you cannot even setup photos for your contacts in hotmail itself. Every contact has to setup HIS/HER photo.

    BUT: Only 5% of my contacts have a live account and only 1% actually setup their own photo! So of course I prefer if all of them setup their own photo, which should be the primary photo (and sync that back to outlook via the connector, please!).

    But those contacts who have no photo setup or who don't even have a live account - I would like to have the option to manually setup a (secondary) photo for them in hotmail and/or sync this with outlook and later on with my mobile over EAS. That way, every contact may still setup their own photo to be used primarily, but if they don't I can still manually setup a photo for them. How's that?



  • It is pretty nice, but I have a few suggestions:

    - Allow us to remove buttons from the top bar (where New, Reply, Reply All, etc. are). I never/rarely use Reply All, Forward or Move To. That would take up less space and feel less overwhelming.

    - Have a Mark As Read button (or the option to have it shown). I dislike having to do Mark As > Read, as I mark a ton of messages as read.

    - For Sweep: I see you can check "Move future messages too," how about an option to also mark them as read?

    - The Views options are nice, but why can this not be a drop down? It takes up way to much space I do not see why the Sort drop down cannot be to the right of the search box, and then the View/Filters option be next to that.

    - Another suggestion for the View feature, what if I want to view Unread emails from my Contacts? Why can I not select multiple filters? Maybe even something to make my own filters would be pretty cool too, or allow me to save searches, that way I can quickly search what I searched for later.

    As for the Junk filter, it is becoming much much better... So congratulations on that! But I was wondering, when checking to see if it is junk, do you check the language of the message? I can only speak and read English, so if I ever get anything other than an email in English, it is instantly spam. Now I know some people can speak multiple languages, so it could get complex, but if it is possible to do that, that would be great! Or at least an option on the Settings page where I could define languages of emails to accept.

  • I would have to say that the new hotmail email has been great so far. I love the look of the email and as well I would definately with hotmail for as long as they continue to impress me.Looking forward for the new updates in hotmail.

  • HeinrichP
    18 Posts

    What about multiple log-on like in Google Mail. (more account at the same time?)

  • namong
    2 Posts

    HeinrichP, Its sha-1 that you want, not md5 buddy, do some research before posting.

    I wouldn't mind 2048 bit RSA as Microsoft will probably upgrade windows live in the next decade or so.

    Would it be possible to allow AES for the non-default ssl encryption algorithm? Gmail allows AES for their ssl encryption.  

    Also, I'm sure it would be very simple to implement a feature that shows the last 5 IP address's used to log in a users account.

    If you want more technical people to even consider using hotmail as their default email address, you would implement these small features which make a huge difference.

  • sp1der
    35 Posts

    @David: Thanks, but is there a schedule for ActiveSync, is there a date for release? I need ActiveSync for my holidays and I would not like switching to Google... :-(

  • I really like the new Hotmail, enough to move back from Gmail, but I cannot do so until AcrtiveSync is ready. Is there a schedule for this? some info would be appreciated by many !

    I think a import mechanism is very important - you are likely to be getting lots of people who want to move from Gmail or other providors and there are no good ways to achive this. There is a "truswitch" service which is poorly advertised, but it doesnt support custom domain names at the source or destination ends, so its usless for my google apps account, and my hotmail account which has a custom name. Im trying to "suck" all my email in using pop 3 but your limit of 50 emails per hour means this will take many weeks, literally, and then there is no way that I can see in the Hotmail interface to sort the sent mail from the recieved mail!

    Also the social connections, nice idea, but it really plays havock with your contacts when you first make a link. We need an option to not merge contacts as I spend ages deleting hundreds of facebook contacts from my Hotmail list - when ActiveSync is ready and these are my iPhone contacts too, that will be even more frustrating !

    One more thing, SSL. Come on people, this is a serious weakness surely you can see this?

    very important issues for me, but otherwise, great work !

  • 1) Messages sent from my blackberry don't show up in my sent items folder. Why is this happening? When it will be fixed?

    2) When deleting a conversation, only messages sent to me from other people go into the deleted items folder. I then have to go into the sent items folder and manually delete the sent items associated with that particular conversation. This is cumbersome.  

    3) The ability to change my default font would be beneficial.

    Looking forward to the full SSL support!

  • We all can't wait for ActiveSync. It's coming soon. Get your tweets and status updates drafted!

  • sp1der
    35 Posts

    The most important feature is ActiveSync! We want ActiveSync!!!!

  • @riverdeuce. Glad it worked. We're aware of both of these issues and are working on addressing them. The fact that download isn't super easy to discover is a key thing we're looking at right now.

  • David Dennis - on the printing thing, THANK YOU!   My doc is now printed.   Maybe I will be the only one to have an issue with that but from my perspective, that was not intuitive at all (obviously...I spent WAY too much time on it).   So another question for you, what's up with the Active View not turning off when I go to Options > More Options, etc.   Is Active View a sticky preference that remembered I opened the email the first time when Active View was enabled?   Or is there not REALLY a way for me to disable it?

  • guest
    8 Posts

    @ lokeshtodi:

    Maybe I didn't get the point because I don't have a phone with internet connection. However, isn't the future active sync MUCH better than IMAP? It syncs your contacts, calendar...

  • Well done, the new Hotmail looks stunning! But where is the orange theme, the one used in the preview, that one looks very nice. Thats the one I prefer.. ;-)

    Two things that need some more work: 1) please add some color to the user created maps/folders or maybe it is better to give your own folders a separate section (some space) and 2) when you send a e-mail, it wont go back to your inbox (automatically, just like gmail), it wil show a useless page when you can add a contact (the one you e-mailed). I think that page is not necessary.

  • @riverdeuceiswild Sounds like the invoice may be a JPEG or other graphic and we're displaying it as we would other graphics or photos. Can you try to click the Download as ZIP link or the little arrow with the line under it that's at the bottom of the invoice preview to download it to your computer and then open and print from there?

  • New hotmail is awesome. However, I don't still get why Hotmail is killing itself by not providing cross integration across multiple platforms. Not having an IMAP support in today's world is inexcusable. I got my hotmail account when I was 10 years old (23 now) and I have been using it everyday, however, over time it is becoming my alternative email account. Because Gmail is able to synch across my blackberry, iphone, and non-microsoft email clients, I have more range and more options to use it. If you provide such great service why not extend it across smartphones, and other devices. Add as many features as you want, if you don't get imap and better integrate your service for non-microsoft products you will cede control to other email services. It is kind of sad that we have to use a third-party software (izymail) to get imap support for hotmail.

  • Please help!   I am using a MacBook and have wasted over an hour trying to print out a 1 page document (invoice) emailed to me which opens up in Active View in the new Hotmail.   I don't want to print the email itself....I need to print the attachment!   I tried turning off Active View via Options>More Options, etc. and it still opens in Active View!   Arghhhhhh!  Help!

  • langware
    154 Posts

    @Mike S:

    Thanks for the explanation of the difference in the way messages in the Send folder are displayed vs the way messages in all other folders are displayed.

    One question:  since some customers do move messages from the Sent folder to other folders ... which then results in a possibly confusing situation were all such moved messages appear (in the folder they are moved to) with the sender's name (i.e., the account owner's name) ... then why not offer the option to have messages that are moved from the Sent folder to another folder listed (while in that other folder) with the recipient's name? This could easily be accomplished by setting an internal flag within Sent messages (that would denote the message as one being sent by the account owner) ... then the code that displays messages in folders could look for this flag in each message being displayed, and if the flag is found for a given message, the code would display the contents of the Recipient field as opposed to the content of the Sender field. Not a complex change to implement, and would improve Hotmail's usability.

  • Just wanted to let you know the upgrade is going great and no big issues being reported<sarcastic post>.

    They reset the "Issues with the New Windows Live Hotmail" thread every Monday to assure that the previous 1000+ worth of issues reported the previous week are erased. Someone really needs to fix this because optimizing browser settings, deleting history & cookies isn't fixing simple issues like not being able to READ or WRITE email that was functional prior to the upgrade.


  • sp1der
    35 Posts

    Hi Mike, how many days for Exchange ActiveSync? I need it...

  • Bring on ActiveSync already!  These new features aren't as important as ActiveSync.

  • ActiveSync will be the killer feature of this latest wave. The rest of the new features are OK, but I can live without them, as I access my Hotmail almost exclusively through Outlook connector and mobile.

  • @langware  When viewing any folder *except* for Sent, the column of names is the "From" address, so you can tell who sent the mail. When viewing the Sent folder, the column of names is the "To" address, so you can see who you sent to (otherwise the column would just be your name over and over).

    When you move an email from the Sent folder to some other folder, that email is displayed like any other email in the folder. So the "From" address is displayed.

    Nothing about the message is actually changed -- you could do View Source on the message from the Sent folder and compare it to the source of the exact message after moving it to the Inbox, and there would be zero differences.

  • langware
    154 Posts

    Correction to my previous post .... it's not the sender's name that is changed ... it is the TO name that is changed. Sorry for the confusion.

  • langware
    154 Posts

    I posted this bug in the Windows Live Solution Center:

    "If I open my SENT folder, select a message, and then move it to some other folder ..... the senders name (for the message that was just moved) changes to my name !!! The sender's name should NOT change when a message is moved from the SENT folder to some other folder!"

    The response I received was that this behavior was by default! Why does Wave4 Hotmail's default behavior result in the sender's name being changed when a message is moved to a different folder????? How is this behavior not considered a bug??? The sender's name should NEVER be changed!!!

  • @ David Dennis - Do it (or something comparable) and I'll get Hotmail Plus.

  • @W. J. Zeallor . Thanks for the feedback. Definitely something we're considering for the near future. Stay tuned.

  • Nater
    147 Posts

    Huge ad frame is still there.  /sadface

    People keep talking about ActiveSync and Outlook.  ActiveSync is not a desktop sync protocol.  It's a Mobile Sync Protocol.  It's not the same as Exchange's HTTP live connection.  Microsoft has DeltaSync for desktop - you just have to always have Messenger running with Windows Live Mail to get mail pushed to you (Lol...  sad but true).

    If Google had a Windows Mobile GMail client, I probably wouldn't even bother using Windows Live, TBQH.  I'm looking at moving to an Android phone right now, though, so I may move all my personal email and contacts to GMail once again and drop this.  I use Exchange for all my important stuff, and Android supports ActiveSync.

    The Huge Ad frame needs to go.  It wastes a lot of screen real estate, especially for those of us who don't run with their browser maximized 100% of the time.  The Office and SkyDrive integration is nice, but the only Office Application I've upgraded to 2007 (before 2010 release) from 2003 is Outlook, and since OneNote is useless with the mobile service I don't use any of that at all.  I tend to put my photos on FaceBook, instead, since 99.9% of the people I know use that and don't even bother logging into something other than a thick messenger client or mobile client.

    I've given up on Outlook Connector.  It's classified as useless to me.  I'm getting ready to uninstall Live Essentials.  Photo Gallery is nice.  Messenger would be nice if it didn't have this HUGE Ad frame in it, and a HUGE group with all my facebook contacts in it.  It also seems to lose connection with services like Facebook intermittently.  I don't use Movie Maker, Live Writer.  Live Sync starts up whenever I reboot my computer and I have to exit it manually - it almost feels like spyware on my computer...  Having to run Both Messenger and Live Mail concurrently to get email pushed (seriously, it's 2010 we shouldn't even have to do this) is a showstopper for me.

    I don't wanna sound too pessimist.  Lots of the new features and cosmetic changes are awesome.  It's just that some of the decisions made with implementing some features are quites... dubious to me.

    - Nater.

  • I use the Deleted Items folder as an archive. Will e-mails in this folder still be permenantly deleted from time to time, like it did in the past?

    If so, can't you make this an option?

    Obvisouly an option would be to create an Archive folder, but then I can't use the "Delete" button on my iPhone or in Outlook to archinve my mails, which is a feature I really love.

    Am I the only one using the Deleted Items folder this way?

  • evilc676
    13 Posts

    @karizma23 I agree with you about the whole contacts thing...

    I don't want them linked to msn or automatically updating, or not having control over them unless I choose to - so, after all these years (I've used Hotmail way before Microsoft owned it) I'm off to Gmail - It has a static contact address book not linked to anything else, and does Exchange Sync already.

  • Dave T
    7 Posts

    "View Message Source"-- Oh boy, I'm sure I'll get a whole lot of use out of that feature! Just kidding. Glad to see you're taking care of the needs of the geeks. I guess "if mama ain't happy, ain't nobody gonna be happy." Anyway...

    Suggestion for Conversation view (this is a follow up to a previous post of mine): In the "from" column, instead of listing the senders all in one line (only 1-1/2 of whose names are actually visible) how about listing them vertically? I realize that this would lengthen the inbox, to the inconvenience of some. It would sort of be a compromise between having the reading pane on and having it off.

    Suggestion for inserting recipients in an outgoing email: I would like to only have to go through my contact list ONCE and use that occasion to chose which ones go in the "To" field and which ones in the "CC" and "BCC" fields. As it is I have to go through the list three times, once for filling each field. How about a series a check-boxes labeled "To", "CC", and "BCC" next to each contact, you know, like Hotmail had earlier in the century.

    Another suggestion for inserting recipients: It would be nice to rearrange the tabs so that "Favorites" is the first one on the left, not "People". I send to these people the most because they are, after all, my favorites.

    Suggestion for Contacts: please restore the feature by which I can designate which of the multiple email addresses I have for a contact is the preferred one, the one which will appear if the ">" sign next to their name is in the closed position, i.e. the email address which appears first in the contact list used for insertion in an email.

    Finally, czetie has the right idea: when deleting an email while in it I, too, would like to be returned to the inbox, not the next (is it preceding or succeeding? I can never remember) message. I estimate that  my preferred order for reading the new mails, and their importance to me, would match their chronological order maybe once every 50 years.


  • I've been quite critical of Hotmail in the past, and the latest iteration resolves most, if not all of the issues that I think have plagued the reputation of the service in the past and have kept me from using Hotmail as my full-time e-mail account.

    My favorite improvements would have to be (in no particular order):

    1. The removal of tag lines on the bottom of outgoing e-mail messages sent using the Hotmail web interface.

    2. Improved message rules.

    3. Advanced search capability that works well.

    4. Automatic refreshing of the Inbox and other folders as mail comes in on the Web interface (seems to require that you be signed into Messenger on the web, but that's no problem).

    5. The improvements to the user interface -- the new themes, layout, and dropping the font-size (which in my opinion was a bit too big and made the interface feel bulky) -- very appealing to the eye and easy to use.

    A few things I'd like to see added/changed in future releases:

    1. The ability to define custom quick views - much like what Outlook offers with Search Folders.

    2. The ability to sign in to Messenger during the initial sign in process (perhaps a drop-down to choose your status or not to sign in to Messenger at all).

    3. The ability to control whether or not your contacts information is automatically updated if you have added them as a friend on Windows Live (a simple checkbox in the contacts detail view would suffice).

    Great job on the new release of Hotmail, I'm looking forward to Exchange ActiveSync and Full-Session SSL support! Keep up the great work!

  • Hi guys, thanks for the Hotmail updates! I've been a Hotmail user since '97 (before Microsoft owned it) so I've seen my fair share of iterations.  Here's a few points of feedback:

    1) The junk email/deleted items confusion.  I get MANY junk emails daily, primarily from Turkish sources (why Turkish, I have no idea...).  I routinely delete these emails straight away, and they go to trash.  Great.  Now, sometimes I'll try marking them as junk, which for some reason, then puts them in the "Junk" folder where I then have to go in and delete them out of there.  Why can't Hotmail, when I mark an email as junk, have an option to immediately delete that email?  And what exactly happens when I mark a particular email as junk?  It seems like the emails just get moved around, and I continue to keep receiving these same types of messages (often times exactly the same message even!) even after marking it as junk previously.  It doesn't seem to work!

    2) Incoming mail filter functionality (or lack thereof) in Hotmail.  Regarding the Turkish junk mail I receive above, I have set up numerous "rules" within Hotmail for how to filter these incoming messages (i.e. send them directly to the trash).  Most of these rules are based on subject line content.  I have about 10 or so rules set up.  Not ONE of them has worked to filter out these junk emails.  Why?

    3) Can you add an option to immediately whitelist and/or block a sender directly into the menu options of the individual emails rather than me having to go into Options first?  That would be super handy.  Something like "Whitelist this sender/domain" and "Block this sender/domain" would be awesome.

    4) The ability to log into multiple Hotmail (Live) accounts at the same time would be great.  Kind of a lame limitation at this point.  I hate having to sign off/sign back in when using my various accounts.

    5) The Hotmail/Messenger contact list fiasco.  I really, really dislike how my email contacts are tied to the Messenger service and vice versa.  I wish you guys would make this an option rather than a default.  As far as I'm concerned my email contacts are separate from my Messenger contacts, and the shouldn't be mixed or connected UNLESS I want them to be.  This all gets rather messy when one goes to prune their Hotmail contact list.  I know the big thing is "social" and "connected" and "intertwined" but for something as important as peoples' contacts, this should be a user set option.

    Thanks for listening!  I'd appreciate your responses or questions if you need follow-up.

  • KevinP
    1 Posts

    Well I don't have anything to rant about, and like many others I'm waiting patiently until ActiveSync rolls out before I switch my email over wholly from Gmail.

    However, I would just like to say I'm suitably impressed that the Microsoft teams are taking time out of their day and listening to what the user community has to say - kudos to you all.

  • Right now, the Contacts Birthdays calendar doesn't show connection-based (FaceBook, MySpace, etc.) birthdays. I find it confusing that they appear on the live home page but not on the calendar.

    It would be great to have connection-based calendars such that the FaceBook calendar would have events and birthdays of FaceBook-based contacts, the MySpace calendar would have the same, and so forth.

  • I like very much the new design of Hotmail, and new stuff's. I hope, the Microsoft Team, keep making updates to Hotmail and another services, like Google. The new Hotmail look's more professional and serious. Thanks to Microsoft Team for the Wave 4 and i'm waiting the Wave 5 ;)

  • How about helping all the people on the help forum who have not been getting any help regarding viewing and sending e-mails from Hotmail.  It seems as if there are a lot of people with this problem, myself included

  • HeinrichP
    18 Posts

    I think it should be much easier in uploading files to skydrive. Like dropbox do it. make an account and try, just make sure it's also possible to upload entire folders directly without having to make them yourself in the webbrowser and then upload all from inside the folder to the drive.

    Also I think, you should make an application as Dropbox have done, you can install on your pc (it makes an folder on the very desktop, where you can use it as a normal Document-folder) then you can put your files in that folder and then it automatically syncs to your web skydrive. It also works in offline, so the files just are synced the next time you connects to the internet.

  • HeinrichP
    18 Posts

    I don't think a lot of people know how to navigate to the skydrive from the pages by holding the mouse over the text "windows live" which is just a product name as many thinks.

    I think there should me some arrows that should be VERY noticeable and also think the text in the upper part of windows live should be bigger and bold

  • HeinrichP
    18 Posts

    I think it would be nice, if the entire windows live and microsoft account had full-session SSL with minimum 2048 RSA/MD5 encryption with SECURE tls renegotiation, which Opera says is very good, and the fewest sites actually have. - Be the first Microsoft!

  • HeinrichP
    18 Posts

    I think it would be nice, if I could forward more than one message at time!

  • HeinrichP
    18 Posts

    I think it would be nice, if I could give other people (who do not have an hotmail or skydrive account) a temporary username and password I have made myself, so they could log on in and see my vacation pictures on my skydrive. That would be niice!

  • HeinrichP
    18 Posts

    I think it would be nice if I could attach files from my skydrive to my email messages!

  • guest
    8 Posts

    @Mike Schackwitz: Thx for your reply, waiting patiently now ;)

  • i don't like the new hotmail at all.   when i used to print my emails they would say from: my email to: whoever i was sending an email to and  date sent:  where did the date go?  in my line of work i need to have proof of when i send my emails.  can u help?

  • @Andrea Sistarelli, @xman, you appear to have private messages turned off, so I can't reach out to you. Can you send me a private message instead? Thanks!

  • @coake, @kevin, @guest, @aaronjudze080, @ds2600, and anybody else who isn't seeing all the features yet: while the base code is available to everybody, we are still rolling out a few specific features to certain places. The Photo Mail and Office integration features are a couple of examples. Additionally, there are a few announced features that aren't yet ready for release yet, such as SSL and ActiveSync. We'll post more information on this blog when those features roll out.

    @sp1der, @GoodThings2L, @drtechy, and anybody else who's interested in ActiveSync: hold tight, we're putting the finishing touches on this now so you won't have to wait too much longer. This will only work for mobile devices, not with the Outlook client.

    @paul2010, @parleyburnett, @antonio howe, @sameera, @Delin, @czetie, @Yogesh Sharma, and anybody else who has great ideas for how to improve Hotmail: these are very good ideas, and we've started working on some of them, so stay tuned for news on future updates. Keep the ideas coming, and you can say that Windows Live was your idea! :-)

    @xman, @Andrea Sistarelli, I'll follow up with you offline.

    Thanks for all the comments everybody!

  • @Ramesh  That seems to have worked.  I had added my mobile number in my profile information, not in the device information at the url.  If this is the way a user is supposed to do it, then I suggest a link or at least clearer instructions directing them to the right place.  This is a great feature though...any thoughts to using Yubikey as a form of two-factor authentication?

  • As everyone else was saying, I would like Exchange ActiveSync to work with Outlook. Windows Live Mail beta is ok, but it's not great. I would rather see Exchange put to good use here rather than DeltaSync. As for Windows Live Mail beta, I don't like that I can't integrate Facebook contact information with my local contacts or that I can't remove certain Facebook contacts (such as my "Likes"... I really don't need "a good cup of tea" to be in my contacts in my Windows Live Mail client...) . I have people on Facebook that share their information (e-mail, phone numbers, etc.) with me, but I'd like that to be made useful.

  • Reposting my thoughts to this Blog post since it seems to have superseded the previous post/thread (

    @Mike Schackwitz - As a bystander and long-time user of Hotmail, I’m intrigued by the positive and negative feedback (as well as the 'rants') on the Wave 4 launch. To this end, could I suggest the following to help alleviate some of the issues that seem to have arisen in the wake of the launch...

    Have a dedicated FAQ page somewhere that is regularly updated covering-off resolutions to common issues (some of which have been alluded to in the comments to this Blog post).

    This could/should be backed-up by an e-mail from ‘The Hotmail Team’ to all Hotmail users migrated to Wave 4 (and maybe posted to this Blog too) advising them of the location of this FAQ so that everyone is aware of its existence.

    @Everyone Else - In terms of ActiveSync, whilst I would love to have this feature in-place ‘yesterday’, pragmatically it makes far more sense for it to be released once the current Wave 4 teething problems have been resolved rather than going head-long in and creating a potentially unmanageable spike in support issues.

    Hope this is of help.


  • @Hurricane Andrew, thanks for the feedback on Single-use code.  Could you please add your mobile number at and verify phone?  If you have already done this and if Single-use code isn't working, we would like to debug.

  • I love the security enhancements, but unfortunately the single use code isn't working for me.  I've updated my live ID with my cell number, but I simply don't receive the text alerts.  I'm on AT&T.  Nice thought, just would like to get it working!

  • czetie
    1 Posts

    All these bells and whistles mean nothing to me until one very basic interaction flaw is fixed: When I view and delete a message, I want to return to the Inbox view, not bring up whatever message happens to be next in the Inbox. Every other email client I use either does it this way as standard or has an option to choose it. If Hotmail has this option, where is it? And if not, why not?

  • Delin
    2 Posts

    Good work People. Congrats Hotmail team!

  • Delin
    2 Posts

    Why do you want a display a message after sending a mail? the page that says X people are already in our contact list. i have to say that page could be removed.

  • drtechy
    4 Posts

    Like a lot of people have been saying, the only thing left now is activesync, so can't wait to hear that's been updated. Also will that mean we can configure outlook to use RPC over https instead of using the hotmail connector?

  • evilc676
    13 Posts

    @Mike Schackwitz I've alerady posted this on one of the other blogs but thought I'd post again.

    I'd like the option to switch off Automatic Updates of Contact information.  With the new Wave 4 there is no option to do that.  I understand that it may be a useful feature, but there is a risk that information gets overwritten that you don't want to be overwriiten.  If profile information is updated, and you have opted out of 'Automatic Updates' then maybe the updated information can just be shown under the field (rather than automatically replacing the data).

    PLEASE give the option of not automatically updating contact info!!!!!

    I still don't understand the 'Iive Profile' side of things - as the number of 'friends' doesn't match the number of friends I have listed on messenger (yet, I was believed it was supposed to be the same info).  I would like to manage friends on my profile and be able to remove  them - but once added or invitations are accepted there is no way to remove them (apart from delete them off messenger - which I still want them kept on).

    Also, does the messenger part really have to be on the hotmail screen?! I know you can minimise it, but would be good to be able to delete it off.

  • I was wondering why the messenger on the site doesn't work for me. it does not sign me in or anything

  • I have a problem when I try to remove some invalid address from the "Safe senders and domains" list (without the @ for examples or a single label domain). After select them I push the button "Remove from list" and they disappear, but the next time I view the list they are still in the list.

    I think this is a bug..

    Thank you

  • Kevin
    1 Posts

    I share the same queastion with Caoke that “Why do we Chinese can't use lots of new functions such as 50MB attachemet, silverlight-based attachement uploading, attachments from skydrive, etc.?” In addition, when uploding attachemnt I cannot see the process bar which can learn the percentage of the file or picture you uploaded!

  • Xman
    2 Posts

    Problems with Mac OS + Safari:

    Wave4 reads well and and is fluent/fast. However after composing an email and hitting send, wave4 makes the browser crash... Any advise?

  • Bring on the ActiveSync!! And even better if it would work for Outlook too so that we didn't need the Outlook Connector add-on.

  • sp1der
    35 Posts

    great job ... but I can not wait more for Exchange ActiveSync ... How many days must still wait??????

  • guest
    8 Posts

    I use Hotmail in Germany, got updated at the very beginning (approx. two month ago?) and everything ran smooth from the first day: So nothing to really complain about! Good job! Nevertheless I have some issues:

    1. If I compose an email and want to attach something I only can chose "attachments". I can NOT attach fotos via the "fotos" button and can NOT create an skydrive album in this way.

    2. If I chose "attachements" I can only select ONE single file at the time. Strg or shift keys don't work.

    Attachment sizes:

    3. If I select a file in hotmail, that is > 10 mb, it starts to upload but never comes to an end (not because of my connection). no error message.

    4. In windows Live Mail wave 4 beta I simply sais for attachments > 10 mb: "the message is too large..."

    5. It seems as if the office integration is not completed, is it? If I receive an email with a .docx file I can't open it in the webbrowser but only can download.


    - How (if) can I create a photo email usin Hotmail (not WLM, there it works)?

    - How can I select multiple attachments in Hotmail (not WLM, there it works)

    - Why can I only send < 10 mb?? That is nothing! If you can't fix this: why do Hotmail and WLM not ask me weather I want to upload the files to skydrive and than send the link?

    - When is the office integration complete, or is it just a problem with my account?

    Thanks very much for reply and keep up - don't rest on your laurels ;)

  • Sameera
    3 Posts

    I'm too a Gmail convert :) In fact, I have about 4 Gmail accounts being pop3'd in to my hotmail account now. My wish list:

    1) Send mail. once the mail is sent, just send me back to the inbox automatically

    2) Back in the day, when hotmail or WLM weren't so great ;), I used a non @live or @hotmail account as my live ID and put tons of stuff on to the skydrive (that's where I fell in love with Live first).

    Now, I do have live account. But I always have to switch to the old account to get to my skydrive. It isn't a big deal of course since the accounts are combined. But, when I come back to hotmail, i need to switch back.

    Rather than combining, I'd like my accounts to be merged. So that, when I log in to one, I have everything else on other accounts available to me.

  • @Adrian - Unfortunately (or fortunately) this is a known issue, we're working to resolve this in a future release.

  • @pranayjn @Ds2600 - We share in your desire to get Exchange Active Sync available for everyone, we'll have more news to share on this soon.

  • Hi Mike, Ben,

    When will Exchange Active Sync be enabled for all hotmail users. I cannot wait to get Hotmail on my phone, that is the last thing I am waiting on so that I can completely switch to Windows Live.



  • Ds2600
    4 Posts

    I was under the impression that the new Hotmail would include ActiveSync support, but cannot find it anywhere, is that no longer the case?

  • UI improvement:  I would like the option to compose new mail in a separate "pop out" window.  Thank you.

  • Why is there no full SSL support? I thought this was part of the new version? I will not use Hotmail until my entire session is fully supported by SSL (HTTPS). I understand the login page is secure, but once  you get in the inbox it is not secure. I will continue to use Google Apps until this is resolved.

  • Great job! My only request would be the ability to make sub-folders under both the inbox as well as the sent items folder.