Current Hotmail and SkyDrive Issues

Current Hotmail and SkyDrive Issues

  • Comments 42
  • Likes

If you've been trying to use Hotmail, SkyDrive, or our other Live properties in the last couple of hours you may have noticed problems accessing our services. We're aware of these issues and actively working to resolve them. We apologize for the inconvenience and appreciate your patience.

UPDATE 9:45 PM PT:

We believe we have restored service for all customers at this time. We will continue our investigation into the root cause of these issues and post an update following our investigation. Again we appreciate your patience and apologize for the inconvenience.

UPDATE 11:02 PM PT:

We're aware of reports including the comments posted below that some customers still are seeing issues. We are working on propagating the DNS configuration changes and so it will take some time to restore service to everyone. Again we appreciate your patience.

UPDATE 11:49 PM PT:

We have completed propagating our DNS configuration changes around the world, and have restored service for most customers.  Depending on your location you may still experience issues over the next 30 minutes as the changes make their way through the network.  Thank you for your patience as we have worked to address these issues.

42 Comments
You must be logged in to comment. Sign in or Join Now
  • Not sure if this is connected.  I cannot get my  hotmail email account unblocked'  I have been trying for the last eight days.  I have been filling in things, trying to change my password etc but to no avail.  I cannot find a number to call for advice and am at my wits end.  Is there noone I can call for advice in the UK.  I do not havea working mobile at the moment.   I have written and left messages on all sorts of sites but I am not gettinm any help from anyone.   Please do not advice me to reset my password or leave my details anywhere . I have tried everything suggested and more.  My alternative email addres if anyone can help  is {address removed for safety}.

  • Not working in ATL. Wtf and I did some many system restores thinking it was my computer. No wonder people get macs.

  • In the past 48 hours my sent messages folder has been wiped out and despite my setting to save all sent messages it isn't doing that. Is that part of a recent problem you are attempting to repair?

  • Mix
    4 Posts

    Hotmail is STILL not available for me in Florida as of 6:30 am ET on Saturday Sep 10.  Still getting the message about  authentication server not available for ONE of my hotmail email accounts.  Still cannot log in to www.hotmail.com on either a PC or an iPhone.

  • not working in CA 1:10 pm on 9/9. getting frustrated.

  • Mix
    4 Posts

    Hotmail Still down at 4:10pm Miami Fl time - as before one account works and one account cannot find the password authentication server - unfortunately the account that cannot find the server is my MAIN account ...... MS looks like it has a new meaning ..... could it be MajorScrewup?

  • Still cannot log onto hotmail account as of 12:38 CST

  • Mix
    4 Posts

    Still down as of 11:30 am Sep 9 in Miami Fl.  I Wonder if anyone from microsoft is actually reading this blog.  Cloud Shmoud ..... last thing in the world for me; there is little enough privacy or control of one's own data already without outsourcing data storage and Application Program systems to Microsoft, Apple or .... dare I say it ..... the dreaded Government controlled USPS.  I am reading Atlas Shrugged at the moment .... what an amazing and accurate book written more than 50 years ago.

  • cmwind
    71 Posts

    I'm all about the Cloud but all of the Cloud outages lately (mostly Microsofts) are making me seriously rethink how i use/want to use it.

  • Mix
    4 Posts

    I am still unable to access my main hotmail account as of 10:50 am ET (Miami Fl).  I get the response that "Mail server pop3.live.com responded: authentication server unavailable, please try later".  I CAN get through using a second hotmail account that I have.  Seems to me that SOME authentication servers are off line or mal-functioning.

  • not to be the only one...but outlook live still displaying 'The service is unavailable' message upon login in New Orleans, LA; 9:14am local time.

  • Cronan
    1 Posts

    When can we expect the detailed technical explanation?

  • Thanks Chris!  All ok in SE USA at 5:30am EST

  • Working for me now in India.

  • Working for me now 100% in New Orleans, Louisiana, United States. (Central Time - 1:35AM) Thank you for this quick fix, although I wouldn't mind an explanation.

  • n.ibrat
    4 Posts

    Working for me now - 2:26 AM - New York City.

  • not working in switzerland

  • Still not working in Collinsville, IL at 1:20 a.m. Central time.

  • Still not working in Canada. Time to start thinking about another email provider.

  • not working here 07:05am uk time

  • UPDATE 11:02 PM PT:

    We're aware of reports including the comments posted above that some customers still are seeing issues.  We are working on propogating the DNS config changes and so it will take some time to restore service to all customers.  Again we appreciate your patience.

  • Still no service in Denver CO

  • Looks like a hijacker took advantage of the system problems and gained control over my account using Family Safety.

  • Not working in Brandenburg  (Germany) in the  morning

  • Not working for me in Japan either.

  • tessm
    1 Posts

    Not working here in the UK, 6.30am.

  • n.ibrat
    4 Posts

    Sorry for the third post, but I'm situated in New York City.

  • rei1228
    1 Posts

    Not working in East Lansing, MI, United States

  • Bec2163
    1 Posts

    Not working in NW Ohio (1:25 a.m. ET)

  • n.ibrat
    4 Posts

    To clarify, I meant deleted my Exchange ActiveSync account on my phone.

  • mei
    1 Posts

    Not working in Paris, France either, local time 7:18am. Please give us some information!

  • Not working for me in New Orleans, Louisiana, United States, either. (Central Time - 12:16AM)

  • Not working in El Salvador, Central America

  • n.ibrat
    4 Posts

    Yep, Exchange ActiveSync is NOT working. I deleted my Exchange ActiveSync on my phone thinking re-adding would fix it, but does not even connect to the Exchange Server. (Using m.hotmail.com as the server address)

  • Not working in Southwest Indiana, USA

  • dmoney
    2 Posts

    service restored for now, thanks guys, now how about that explanation

  • Where did my post go? Not working for me in India.

  • Bec2163
    1 Posts

    Not working in NW Ohio.

  • dmoney
    2 Posts

    not working in north west florida, no bueno...would like well thought out technical explanation

  • Not working for me in London either.

  • Not working for me in India.

  • Not working for me in Australia...