Hotmail Satisfaction Survey
- 9 out of 10 Yahoo! Mail switchers surveyed prefer Hotmail to Yahoo! Mail
- Over 90% of Yahoo! Mail switchers surveyed would recommend Hotmail
- Over 60% of Yahoo! Mail switchers surveyed thought that switching to Hotmail was "quick and easy".
This survey was conducted in February 2011 by Penn Schoen Berland and commissioned by Microsoft. Between 150 and 484 customers who used TrueSwitch took part in the survey. Margin of error was + / - 4.40% at 95% confidence level. All survey respondents were provided with 1 year free subscription to Hotmail Plus (a $19.95 value).