Our first Windows Phone update—and how to get it

Our first Windows Phone update—and how to get it

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Starting today, some of you might see something new on your Windows Phone: A message announcing that a software update is available. Woo hoo!

Now, before you get too excited, let me explain: This isn’t the update you’ve probably been reading about or perhaps waiting for, the one with copy and paste (but that’s coming soon). 

No, this update is a relatively small one.

Still, it’s our first—the first of many—and so I’m sure you have lots of questions. Let me try to answer the most obvious ones. If I miss something, leave a comment and I’ll do my best to respond.

What’s in this update?

This first update for Windows Phone is designed to improve the software update process itself. So while it might not sound exciting, it’s still important because it’s paving the way for all future goodie-filled updates to your phone, such as copy and paste or improved Marketplace search.

In the future, I encourage you to check out our new update history page on the Windows Phone website for a brief, plain-English summary of what each update does or what features it adds to your phone.

When will I get this update?

We’ll begin sending it out today. But to help ensure the process goes smoothly, it won’t be sent to everyone at once. So you might see an update message before your spouse, co-worker, or neighbor (or vice versa). This is a common industry practice. That said, we understand you’re eager to have the latest software on your phone, and our goal is to deliver it to you as quickly as possible.

How do I update my phone?

You’ll need to connect your phone to your computer and update it using either the Zune software for your PC or the Windows Phone 7 Connector for Mac (depending on which kind of computer you have).

So just install one of these programs, connect your phone to your computer via the USB cable, and then follow the on-screen instructions. I also strongly encourage you to check out our step-by-step guide for updating your phone on the Windows Phone website.

One last important word: If you’ve installed the Zune software or the Windows Phone 7 Connector in the past, you might actually need to update that program first and then use it to update your phone.  If that’s the case, you’ll know. Just follow the on-screen instructions, restart the software, and then connect your phone.

Where can I get more help?

The Windows Phone website has several how-to and troubleshooting articles about phone updates. Here's the complete list.

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  • Help!! After the update my Nokia Lumia 900 wakeup/camera and volume buttons don't work. I tried to take a picture today and the camera button could not wake up my phone. The volume doesn't work to while the screen is off. Both buttons work fine while the screen is on.

  • I would like to make a request for your team to look at two blog posts:

    Feature Completion: http://bit.ly/tYz9W9

    Windows Phone 2.0: http://bit.ly/sCue0s

    The first shows a number of features the competition has that Windows Phone currently lacks, while the second is a compilation of users' requests from the Backstage.  I know Apollo has encryption and SD support and NFC, but I would like to know if and when some of the other features users have been requesting will possibly make it into Windows Phone.

  • Riopato
    2 Posts

    couldn't join this blog via firefox and safari on mac. worse, couldn't join via widows phone! Why no option to join via windows live?

  • syphon
    1 Posts

    Make it support Encryption already! I was very excited to hook up my new Windows 7 Phone to my company's Exchange server, only to find that they can't support it due to lack of encryption. This is such a critical feature that I basically have a very shiny and pretty brick. :(

  • dumaal
    3 Posts

    April 1st

    Carrier: Open

    no update yet ...still waiting

    having 7.0.7008.0 atm, waiting still for "No Do" update tho MS claimed for 2 weeks that it was already deployed for open market. sigh...

  • Agree with Yakko Warner. Now 3 weeks from initial announcement. Yet I haven’t got the update notification for my HTC HD7. Cannot understand the hiccup for not delivering the update to all phones at once, at least once we go and check whether update is available. Yet I guess there is only couple of million phones activated. Imagine 10 million active phones. Then we would have to wait few years at least to get a NoDo update.

  • Hi,

    I have been told the update depends on the Phone Carrier, e.g. Orange UK and they might not authorise any upgrades. Is this true?


  • Still no sign of the update on my T-Mobile HD7.  I am disappoint -- not because I feel like I'm missing out on too much with *this* update; but that it might be the pattern of things to come, and that I'll be sitting around twiddling my thumbs waiting for the update I *do* want when it's released.

  • I agree with  bobdonkey, when id the update going to be available on the Orange HTC Mozart ?

  • Still don't have the update over 2 weeks later on Orange HTC Mozart in the UK. This update strategy just encourages people to unlock their phones to install unsupported ROMs, just to get the updates.

  • andr3wk
    2 Posts

    No love for T-mobile users or Dell Venue Pro :(

  • So is the version we should expect 7.0.7008.0? It sure would be nice to see these version numbers on the update history page. It wasn't until now that I knew I still have not recieved the update. I could only assumed Zune was doing its job, but seems it lying, because 7.0.7004.0 is not the latest update?

  • I just updated WP7 here in Singapore.

    LG Optimus 7.

    OS version: 7.0.7004.0 to 7.0.7008.0

    Successful Update. No glitch. Very Smooth.

    Thanks Microsoft. I am waiting for the next update :)

  • greg10e
    3 Posts

    How will this be delivered?

    I have an imported phone (Deutsche-Telekom ROM) being used on an Australian carrier (Optus). Will the update be delivered via Deutsche-Telekom or Optus? Can I de-brand my firmware to make it carrier-irrelevant? Or can I load an Optus ROM over the top of it>

  • westv555
    17 Posts

    Good to see Samsung WP7s getting the update again after the small speed bump the other week http://bit.ly/e60VrH

  • Over a week since the update was released and still nothing for my LG Optimus 7 on Orange UK. If the carriers are delaying such a minor update what's it going to be like for NoDo or Mango?

    As a developer I find this highly frustrating that I cannot test my app with the latest version of the OS.

  • jonkong
    1 Posts

    Still nothing for LG Optimus 7 on Vodafone UK.

    Mobile carriers should be made to push the update out.

  • DjFlin
    1 Posts

    Any estimate on how long this update will take to reach everyone? I've an Optimus 7 on Vodafone Ireland and I'm still waiting.

    Will all updates be like this? I'd hate to have to wait another week after NoDo's release to actually get it.

  • GBK
    38 Posts

    @top gunnah All Samsung updates have been stopped.. (Samsungs have a broken firmware that in some cases bricks your phone when you try to update it).. As to when will Focus/Omnia users get their update?  No one knows.. could be weeks or months.

    We have no clear indication that if you're on a particular carrier (ATT for me)  you are going to get this update anytime soon or at all.. much less if you have a samsung phone.  If microsoft releases a 'fix' or rolls it into the next Mid march update we may still have to wait up to 10 weeks for the carrier to decide if they want you to have the update... or even if they will offer it to you at all.

  • @adityak - Sheesh, dude chill the eff out.  The Stroh Man wasn't being arrogant at all.  He was simply explaining what this mini-update was about and he was quite up front about it.  It's bascially a "boot strap" for the future update process which didn't surprise me.

    Sure, they've had a stumble here on first update to some Samsung devices, but that doesn't mean they're failing here.  You want to know what a real "FAIL!" looks like then check out the iPhone 3G update fail by Apple last summer...and this was *AFTER* Apple had already had a long history of hit-and-miss updates on their *OWN* hardware with as close to a 100% vertical technical stack that you can get...and this "FAIL!" also happened when they were on a 100% vertical tech stack (iTunes on Mac OS)


    Personally, I think that the overall communication from MS on WP7 has been great as compared to what I've seen from Apple in the mobile space.  Like many, I wish that WP7 had been hear a few years ago, but now that it's here let's be happy that it's not a "me too" offering and instead pushes the mobile phone space in an exciting new direction....much like the original "Stinger" did back in 2002 though I think that this time MS has the real thing this time.  Back in 2002 they were too early for the market to understand and appreciate a Smartphone.

  • When is this update coming to Singapore?

    Until now, I'm still waiting with LG Optimus 7.

    OS version: 7.0.7004.0

  • H.Ruiz
    2 Posts

    thurday and still no update i got att htc surround.

  • Lukas
    2 Posts

    no update on tmo yet either :(

  • gyingst
    1 Posts

    It's Thursday and I still didn't receive an update. I'm beginning to wish I never bought this phone. Personally, I think I liked my HTC TP 2 better than this one.

  • Darren
    2 Posts

    they are bricking our phones for us. with an update thats suppose to fix software updates wow. unlock it to so we can brick our own phones

  • MW1
    2 Posts


    Now that there's a phone backup procedure in Zune, will that backup and restore be useful when installed an 'approved' SD card?  I know the approved list has not appeared yet, but from I've read, adding an SD card will reset the phone.  It would be great if this backup and restore would work for those upgrades in the future.


  • YMC932
    1 Posts

    Just wanna report from Singapore. Managed to update the Zune software which hung at 99% download on several tries last night presumably from high server traffic.  Once Zune was updated, the WP7 update process went without a hitch on my LG Optimus 7.  I did however switch to airplane mode prior to updating as I was worried that a timely incoming call may disrupt or crash the updating process.

  • I still have not received the update yet, how is the rollout of the update done? I know you have to connect to the zune software to receive it, and I know it is being staggered out to people, but who is getting it first and who is getting it last, is it be alphabetical order, time zone, etc. and how many days is this rollout suppose to take before everyone receives it. I have the Samsung Focus.

  • jblobner
    13 Posts

    Where's my update.  AT&T Samsung Focus no update message yet.   Doesn't look like the update has hit the States...  Has anyone seen the Focus update yet?

  • dkb1898
    167 Posts

    @mdoody - Sadly, I agree...they have a huge uphill road to climb, got off to a late start, and now are acting shell shocked by not talking about the product in any way besides high level additions. I think this product is in real danger of becoming a niche product.

  • OTA updates should be done, rather than installing some bloated software... think of your users, people don't want follow some long list of instructions, they should just see "hey your phone is ready be updated, ok or cancel."  Make it simple, or get out of the phone market.  I love windows always have , always will. But win mobile still sucks...

  • Have a HTC Trophy 7, but it has version 7004 and it says no updates are found. I'm using Dutch Vodafone as carrier (official seller, branded)... Hope updates will come, maybe Vodafone is slow in approving??

  • Actually expect that some of the potential apps I mentioned need to wait for multitasking (i.e. Skype specifically said they won't consider WP7 until it can multitask.

  • Get cracking on the 3rd party app multi-tasking pls!  got at least a few service applications I'm sitting on until then.

  • Just updated my HTC HD7. Needed 3 computers to get it finished. On two Win7 comruters it stopped at step6 and did not get further. Last try on Vista was finishing. Strange behavior even if on all 3 the Zune software was up to date.

  • Enterprise users need: VPN client, a native RDP client, and access to parts of the file system, ( I ought to be able to add a ring tone w/o purchasing it).  Would love it if Logmein, Citrix, and Skype would develop apps for WP7.  

    Also unless I missed it, other that via Exchnage 2010 is there a managment server for WP7.

    We'd be willing to replace most of our corportae Blackberrys if all of the above were met.

  • GBK
    38 Posts

    dkb1898 true.. the current target consumer wouldn't know anything about those things and really wouldn't care.  I think like everything else the right question has to be asked of the right person.. they will never comment on unreleased features or timelines.  They avoid promising something by Jan 1 and not being able to deliver by it.. Hence you get the 'soon' crap...  My personal opinion is this will be in the Mango release.. why.. because most/all MS employees got their free phones.. or will be soon... I would it would be in their own interest to support their own Exchange products with as much functionality as possible.  But then what do I know.. i'm only a user/consumer just like you.

  • dkb1898
    167 Posts

    @GBK - Or it could be in 2012, or 2013, maybe never...we don't know, and they aren't informing anyone. I wouldn't count on anything besides what they actually promise!

  • GBK
    38 Posts

    @dweiskir Windows Phone 7 in it's current state is a 'consumer' release.. as such given the resources certain items had to be put in the next milestones... I'm sure they'll get there.. all depends on the update schedule and frequency..  This could be in the Mango release for later this year.. or it could be in the other updates sooner or later.

  • That's nice, but what I really want to know is if there is an update in the near future that will bring WP7 up to speed with EAS support, specifically device encryption.  The fact that WP7 doesn't support as many EAS features as 6.5 did is extremely disappointing.  How do you expect to keep the enterprise market when you don't support enterprise features?  It's sad to me that right now the only real options I have for an enterprise ready phone are either iPhone or Blackberry.

  • GBK
    38 Posts

    There seems to be issues with updates for the Samsung devices.  (Bricking the phones and updates failing).. I have the Focus and haven't had any update notifications as of yet.. either on phone or checking thru Zune software..

  • when will see windows phone get all the windows live essential desktop features...love the fact that i dont have to go on facebook and i can talk to everyone from any social network i connect...love the fact that i can sign in on multiple locations..and we need video chat..make it happen capen :) get back at me @chadunchi ..twitter

  • DBuck
    2 Posts

    @Dan Morrall  

    Yes I have a Focus and noticed a couple of my contacts that I had tiles for on my home screen disappeared. My wife's Focus also had some contacts whose different info "unlinked". We corrected it and so far it hasn't happened again.

  • In TN with a Samsung Focus. No update yet. Here's to hoping this releases a flood of updates, because being an early adopter is only satisfying for SO long...

  • Jus had my HD7 updated without any hickups...sweet. Though didn't get any notification on the phone (guess MS still didnt push it here in India) the WP7 Connector found the update and in 5 mins all done n dusted.

    Now bring on the NoDonut.

    Also if anyone in the corridors of power in MS are reading it...We are STILL waiting for the marketplace in IN.

  • I use lg optimus 7 and i don't see any updates on my phone (I checked it through zune software)

  • I bought my T-Mobile branded Omnia 7 from Germany and use it on Vodafone Greece. Might that complicate matters?

  • dkb1898
    167 Posts

    @pmtan666 - see MS's response at the bottom of the thread


  • dovella
    303 Posts

    Mega FAIL for VODAFONE in Italy.

    No Update for LG OPTIMUS 7.

    Microsoft, PLS FORCE UPDATE!!!

  • anyone got an update for the LG optimus 7 already? still haven't got one on mine... hmmm >_<

  • axelriet
    11 Posts

    Perhaps my imagination but the phone seems to be operating a bit smoother after the update, in particular apps seems to load a tiny bit quicker (Omnia 7)

  • I don't seem to be able to get past step 7/10 after the backup shows 100% completed. Anyone has this issue?

  • I just updated my LG Quantum without any problems.... It was quick and easy. Just hope the next update will be the same.

    Oh, will there be an update that we can sync directly with PC outlook without transferring to live account first?

    This is one of the main reason I have been using windows phone for many years and have recommended it to many people.  I assume WP7 still can do the same and help many people switch their iphone to WP7 and now they are really upset with me.  If you can give any information if direct sync with PC outlook will be available or not in the future would be appreciated?

  • @adityak what are you? psychologist? you sound like you watch lie to me too much ... -_-". as much as i'm not quite happy with my one week wp7, i wouldn't say such pessimistic thing. As Lisa Gade said 'microsoft is a big company with a big plan' sometimes you just need to have a lil patience.. (and faith if it matters.. lol)...

  • dkb1898
    167 Posts

    @ Claudiu Farcas - Wow, reading the blog, not looking good for Samsung users

  • westv555
    17 Posts

    Thanks for the update! http://tinyurl.com/49qptmh

  • Hi i know this is off topic but is anyone have a problem with contacts doing strange things and the phone randomly resetting itself and losing pictures

  • Sorry.. but on Omnia 7 this update fail - http://bit.ly/gaTzop

  • eyal453
    1 Posts


    I am going to be out of the US for a while and I'm using my phone with a different SIM card. I was wondering if I'm going to get the update even if I'm not with my original carrier or a carrier that actually supports WP7. Do I have to wait for a notification about this update or could I just plug in to Zune and get it anyway?

  • GBK
    38 Posts

    @nrodriguez55  Bootcamp and a Windows 7 license.. it will allow you to have both Windows 7 with full Zune software on the Mac hardware and still have Mac OS for all the other times you'd wanna use it.

  • I use a Mac, (i know, BOO,  right??)

    I need Zune software to be able to puchase and download Zune goodies...kind of like Apple has iTunes on Windows machines.  I recently gave up my iPhone 4 for a Samsung Focus and would love to have the abililty to PROPERLY sync my phone..I would like to have access  to Zune Marketplace without having to go out and buy a new computer...please.

  • GBK
    38 Posts

    @Jordan Ewbank and @Ajith  This post is relating specifically to updates for winhpone 7.  You most likely won't be given an answer to a WM 6.5 question.. Given my previous experience with Windows Mobile.. even if there are any updates they are strictly handled by phone manufacturers and Carriers so the simple answer is there won't be an update to WM 6.5 unless those two groups choose to do so.. Can't (don't) speak for Microsoft but they didn't talk about WM 6.5 in a while I would assume any updates to that OS at this point are questionable.

  • Great still no reply about there being any updates for Windows Phone 6.5 thanks alot Microsoft!

  • Ajith
    1 Posts

    Any chance i might be able to send contacts by SMS again? Experiencing WM 6.5 withdrawal symptoms.

  • I just ran the update on my Samsung Omnia7. Simple process and clear guided steps. Promising for what's coming. Here's some screencaptures blogs.msdn.com/.../the-first-windows-phone-7-update.aspx

  • Is there going to be any updates for Windows Phone 6.5 or has Microsoft ditched all support for it?

  • dkb1898
    167 Posts

    @bg7316 - I agree Mr. Strogh's tone was NOT arrogant at all, simply informing us. But personally, I have no hopes that this mid-march release does anything other than address the 3 things they said it would address. Nor that the second half 2011 release addresses anything other than what they said it would address. I also would count this minor mid February update as one of the "several updates over the next few months" that the was talked about at CES in early January.

  • GBK
    38 Posts

    @ H. Ruiz  just because it's out there doesn't mean you'll get it right away.. did you get a notice on your phone that the update was out?

    From above...

    "When will I get this update?

    We’ll begin sending it out today. But to help ensure the process goes smoothly, it won’t be sent to everyone at once. So you might see an update message before your spouse, co-worker, or neighbor (or vice versa).


  • @adityak

    Smug much? Nobody wants self-imposed greatness here. Love the semi-casual feel of WP 7 as well as the whole staff attitude. Nobody is posing here, and instead of the arrogance you accuse them of, every single Microsoft representative, developer, or other staff member I've encountered seems to be very polite and down-to-earth. Unlike some people from other companies ( let's not mention any names just yet ). Way to go Microsoft!

  • Will there be any updates coming to Windows Phone 6.5 because i haven't had any updates for my phone in ages?

  • @ H. Ruiz same here. can someone explain this?

  • I'll second the request from pcenginefx - give us all of the details or an option to get to the details. I also share the concerns of others over the Carriers delaying the updates. To date they have never done the right thing by the people who actually buy the devices and it's still up in the air on whether they're doing the right thing by us now. I understand the reasoning, but don't really agree with it. I'll wait to see how it plays out, though.

  • bg7316
    6 Posts


    Whose the arrogant one?...nothing wrong with this post.  Update schedule is a little behind what I would like but if I get a polished update all is made up for.

  • H.Ruiz
    2 Posts

    cant update my phone zune said i got the current version 7.0 HTC Surround

  • adityak
    6 Posts

    Now, before you get too excited, let me explain: This isn’t the update you’ve probably been reading about or perhaps waiting for, the one with copy and paste (but that’s coming soon).

    That sounds very arrogant Mr.Stroh. :

    "Probably heard off???" - it indicates your admittance how bad you are communicating with your customers.

    "Perhaps waiting for"?? - it indicates the arrogance in your tone

    "the one with copy and page.." it indicates how well you laid out the information about what is going into the update and again how well you communicated with the customers"

    It was my mistake to give you another chance in the Mobile space. If the delay to release a small update in itself is pathetic... you communication is equally bad. I will consider returning mine and my wifes WP7 devices for something else.

  • All I ask is that you list out ALL changes for every update.  I don't want a summary - I want to know the entire change log so that I can see if the bugs that are on my list are fixed!

  • They probably could release updates without carrier approval.. but they won't..

    It seems that Microsoft is ok with unhappy customers as long as their carrier partners are happy.

  • TDA
    8 Posts

    Does this mean that Microsoft can release updates without the involvement of other parties (I'm looking at you, carriers) and bug and security fixes outside of the two big updates we get per year?

  • GBK
    38 Posts

    @Emmanuel F.   - No it is Never safe to assume the fat greedy carriers will not block the updates.. they have been blocking NoDo (Copy and Paste) since January

  • Is it safe to assume that carriers won't be blocking updates?

  • A slight concern. I am away from home and having to use a Spanish version of windows. When I installed Zune it went all spanish on me with no way of changing it and I am worried that this update will make my phone start speaking spanish to me. Anyone know if this could happen?

  • GBK
    38 Posts

    I don't care if it  ever does over the air updates.. Just DO updates.. and if the carriers are holding us back.. give it to us anyway there should be a way to update MY phone regardless of some FAT Exec trying to force me to buy a new phone regardless of whatever excuse he can come up with.

  • marmau
    2 Posts

    Update notifications will be pushed OTA i believe.  They will then instruct users to connect to the Zune software to complete

  • Yes, one step closer!  By the way, I consider CDMA support a way more important feature than C&P.  I guess because I am on Sprint and dying to get my hands on a WP7 Global Roaming device!  Go MS!

  • Thom
    31 Posts

    @dustint AFAIK updates will never be over the air as they all require a phone backup to be taken first (via Zune/connector client).

  • @dustint

    OTA updates might be possible, but they chose to use updates through the computer for reliability and security, and also so that your data plan won't be affected because of the size and nature of the update. however, they might consider OTA updates but that's not something you should bet on since it is much more secure and reliable to update your phone while it is connected to the computer, so that if ever it goes wrong (which would probably not, anyways) it could easily detect it and resolve it.

  • dustint
    1 Posts

    Just curious - you mention updating by connecting to the Zune software, etc.  Does this mean that WP7 will not feature/implement any over-the-air updates?  Will every update require connecting to a computer?