More answers about our first software update

More answers about our first software update

  • Comments 164
  • Likes

UPDATE—Fri. Mar. 4

This week we began sending the February update to more customers around the world, adding 10 additional carriers to the distribution list. Since then we’ve been listening and watching the rollout closely. Despite the increased scale of the distribution, we continue to improve on the 90% percent success rate I’ve mentioned.

We also received reports this week that a small number of customers—about 100 total worldwide—are encountering a new issue when trying to install the February update. The problem only appears to prevent the update from installing.

We’ve spent the last 24 hours aggressively investigating the issue, and have identified a work around for error code 800705b4. You can find it here. We appreciate the patience of customers affected by the error and will continue to carefully monitor the update rollout and troubleshoot any issues that arise.

__________________________________________

UPDATE—Wed. Mar. 2

Starting today, we plan to resume rolling out the February update to Samsung phones. Meanwhile, we’re continuing to dispatch the update to other Windows Phone models. As has been the case, the software patch is being sent out on a rolling schedule. You’ll see a message on your phone when it’s available.

During the past week the engineering team has pinpointed and fixed problems that were preventing a small percentage of Windows Phones from installing the February software patch.  We apologize again for the delay and continue looking for ways to improve the update process.

__________________________________________

It’s been roughly 48 hours since we hit the send button on our first Windows Phone software update. The rooms around me are buzzing with folks monitoring the rollout, sifting carefully through incoming phone health data (from customers who provide it) and pouring over the anecdotal update reports you’ve been posting around the web.

You’ve said loud and clear that you want to be kept in the loop. So here’s what we’ve learned so far.

Contrary to some of the gloomy headlines out there, our preliminary internal data paint a very different picture about update progress:

  • 90 percent of people who’ve received an update notification have installed the new software patch successfully. (So when your turn to download it arrives, chances are good this will be a non-event.)
  • Of the 10 percent who did experience a problem, nearly half failed for two basic reasons—a bad Internet connection or insufficient computer storage space. Luckily, both are easy to fix.

Has the update process gone perfectly? No—but few large-scale software updates ever do, and the engineering team here was prepared. Of course, when it’s your phone that’s having a problem—or you’re the one waiting—it’s still aggravating. That’s why we’re committed to learning from our first update and improving the process. We know we have work to do, and we won’t be satisfied until you are.

As the teams here continue to monitor the ongoing update, I’ll report back if there are any other noteworthy developments. Meanwhile, let me address a few other questions I’ve been seeing, here and elsewhere.

Q: I’ve read there are problems updating Samsung phones. Is this true?

A: We’ve identified a technical issue with the Windows Phone update process that impacts a small number of Samsung phones. We’re working to correct the problem as quickly as possible. But as a precaution, we’ve briefly suspended updates to Samsung phones. We are continuing to update other Windows Phone models as scheduled.

Q: How can I make the update go more smoothly when my turn comes?

A: Given what we’ve learned so far, the best way to prepare for your update is to make sure your computer has an Internet connection and plenty of disk space before you begin. Why? Because before updating your phone, the Zune software and Windows Phone 7 Connector for Mac attempt to back up your phone data as a precaution. For more details, see Make room on my computer for phone updates.

Q: If I have questions or a problem with the update, where can I get help?

A: This troubleshooter addresses several update-related error messages. Another great source for troubleshooting info is the Windows Phone forum on Microsoft Answers. Finally, see our complete set of Phone update articles on the Windows Phone website.

Q: Can every Windows Phone receive this update?

A: Yes. All Windows Phone 7 devices are eligible for updates.

Q: Can I get this update “over the air” via my carrier’s cellular network?

A: No. The only way to update your phone is to connect it to your computer and update it via either the Zune software or the Windows Phone 7 Connector for Mac. (Only the update notification is sent over the air to your phone.)

Q: I don’t live in the U.S. Will the update process work differently where I am?

A: No. Everyone with a Windows Phone 7 in a supported market will receive a notification when new updates become available, and will have to update their phones by connecting it to their computer and running either the Zune software or the Windows Phone 7 Connector for Mac.

Q: I still haven’t received an update notification yet. When can I expect it?

A: It’s hard to predict because it depends on many factors. It could be days—or even weeks—before you’re able to update your phone.

Q: Why can the process take so long?

A: The simple truth is that the smartphone world is complex, and even a small update like this requires a coordinated effort by multiple companies to pull off.

Another reason is that Microsoft and the carriers we’ve partnered with around the world need time to test phone updates to make sure they meet our joint quality, performance, and reliability standards. Testing schedules can vary, and that affects when you’ll be able to download an update.

We’re working closely with our worldwide partners to determine update delivery schedules and also looking for ways to improve the process.

Q: What happens if I don’t update my phone?

A: Even if you skip this update, you’ll still eventually receive it. The patch will simply be bundled together with our next update.

164 Comments
You must be logged in to comment. Sign in or Join Now
  • I am a bit shocked that Microsoft has given control over their update processes to a carrier. Shame on them. Didn't they learn anything from Apple? Jobs knew that giving the carrier control over IPhone software updates etc would be a death blow to the platform. Now I am wondering. Is it the case that Ballmer can go to ATT and others, and change the process now that it's clear it will kill Windows phone 7?

  • Odd I See
    13 Posts

    Well, I got the Feb update last night. HD7 T-Mobile  USA. I did not receive the Nodo's update unfortunately.

  • andycted
    43 Posts

    Omnia 7 unbranded here. Error 800705b4 as most of the others.

    - Removed everything up to having 9GB free (on 16)

    - removed almost every application and game

    - cleared everything multiple times

    - toggled wifi/flight mode

    - removed sim

    - reinstalled zune after deleting all registry keys and files related to it (came a different error with the backup)

    - just tested everything you said and anything I can think of tons of times

    Are you really going to fix it or just pretend with random tips ? I've always defended the update pace of wp7, with the implied reason that it would be smooth. I can understand a few set backs, but this is pushing too far.

  • Odd I See
    13 Posts

    This was released by MS.  Might want to check it out of y ou are in the US.

    www.microsoft.com/.../update-schedule-usa.aspx

  • Odd I See
    13 Posts

    Well, I heard that the NODO's update has begun its appearance, but that it is getting a staged release and it is not available to all right from the get go.  Just hope that my HD7 from T Mobile (usa) gets it soon.

    So, ALL updates are going to be through Zune?  So what would you do if you could not get to a computer for months.  Are you just screwed?

  • Bye mahdihaj, bye! We are sorry to see you go... Have a good life then! We'll miss you...

  • mahdihaj
    30 Posts

    We are all tired of microsoft !

    so we dont waste our time by talking here ! no one from MS read these !

    so do something beter with your time !

    still no update ( February update )

  • Odd I See
    13 Posts

    Sooooo.....the update is supposed to be this week sometime, correct?  

    Wait, is anyone still here?  LOL

  • Odd I See
    13 Posts

    @mahdijah....

    Hey, I read that the week of the 21st of march is the week NODO's will be available, with the 24th being the day it will drop. Just what I read, time will tell.

    I have to be honest though, Mango is the update I want. Looking forward to full multi-tasking! Copy and paste is not that important me personally.  I think I just have that update fever making NODO's more important than it really is. It is not adding much.  The wait for Mango is going to be a tough one and I hope MS can give us a date instead of this "week of..." shananigans.

  • mahdihaj
    30 Posts

    Microsoft is still silent !

    no news , no hope .

  • mahdihaj
    30 Posts

    Still no pre update notification on zune for me ( and some one like me )

  • @ odd I see..........the Galaxy S 2 looks like a nice phone indee

  • Odd I See
    13 Posts

    @ dkb1898.....I have not thought of getting rid of my HD7, but there are plenty of phones that are looking very tempting.  I'm with T-Mobile in the US and The Galaxy S 2 is looking sweeter everyday!

  • Odd I See
    13 Posts

    Well, since the Mr. Stroh has obviously used the backdoor he referred to in an earlier post here and artcile I found that i'm sure most have seen, but some may have missed:

    www.phonesreview.co.uk/.../windows-phone-7-nodo-update-delayed-again

  • dkb1898
    167 Posts

    So much for keeping us in the loop, I've had it with no communication and then the lip service to quiet things. Has anyone brought their phone back yet and gotten an Android or iPhone? Or seen if they can sell it on eBay so we don't lose all the money for cancelling a contract or getting a different phone?

  • graf702
    32 Posts

    Lots of posts and nothing from microsoft.  Are they all hiding under their desks?

  • mahdihaj
    30 Posts

    Today iphone released new update 2 days earlier than  schedule for ALL iphone 3GS and 4 !

    BUT...

    We are still waiting to recieve update more than 2 weeks ! Shame !

    And we hear that the NoDo update will be released at end of March !

    compare our situation with iphone !

    MS it is my suggestion :

    1. release an update for Zune to update all wp7 devices directly wether branded or not !

    2. Eliminate carriers authority for next support for update .

    ( you can learn simply from iphone and nokia , cant you ?!! )

  • I get that a lot of people are upset because of the delayed update and poor responses from tech reps from different carriers, etc.; however, most of the people in these call centers have no clue as to what is going on. From a customer service standpoint, they are potentially the least helpful people to contact. I agree that closure from Microsoft reps would be nice (issues, drivers, etc.) that are causing the delays. The best way to ease customer concerns is to tell the truth, not keep them in the dark. I do think the guys/gals in Redmond are doing a great job at providing a new platform, and I hope the update issues remedied for future updates.

    Cody

  • Please let me know if it is carrier dependent.

    I bought the phone and currently in India.

    Can I get the update by connecting to Zune on my laptop.

  • jgibo1
    1 Posts

    I am almost embarrassed for the MS employees. They should all where dunce hats till they can get their act together. I  may never by a branded phone again.  Can't believe a company as big as MS lets the carriers control things. They should at least let us do a "Beta" or let devs install and not just use the emulator. Maybe we will get lucky and the Focus will get a ROM posted on XDA website like the HTC has. Is terrible that the U.S. doesn't see any phones updated when the rest of the world has been getting them.

  • WP7 is a nice platform, but allowing the handset manufacturers and carriers to have a say in anything is a tragic mistake. It's sad the that the manufacturers/carriers can't see this for themselves.  Their participation only degrades the user experience and ultimately hurts sales/adoption.

  • Xim
    13 Posts

    I called T-Mob today for an unrelated issue, and I figured I'd ask their Tech support if they knew if the update would be released soon... he told me that it was HTC who would release the update... I'm sure its been repeated over and over, but MS needs to ensure the partners have the right information and that they ARE telling us customers that information.

    Hopefully, the early adopters won't be penalized by having this update after Sprint and Verizon but at the same time. Otherwise, people will be more upset than they are now.

  • ScubaDog
    141 Posts

    Well, here we go.  Microsoft France announced that the NoDo update (no word on the pre-update) is now scrapped until "Late March".  For an update that was ready back in December 2010 this certainly seems to be inexcusable.  I have folks from Samsung swearing that the pre-update is currently still underway, AT&T folks saying categorically there are NO updates coming to their WP7 devices, and Microsoft remaining almost completely silent until they finally admit yet another delay....for which they will give no actual reason.  What I would dearly like to know is exactly how the update process works, from when the final product is ready to deploy, to working through OEMs and carriers and hooking it through Zune.  I want to see that value stream map.  As a black belt in Lean/Six Sigma, I am keenly interested in process---this is a broken process.

  • Sam
    2 Posts

    Where can I leave feedback to Windows Phone 7?  Thank you!

  • graf702
    32 Posts

    So  Artur what you are saying is that MS can't even get the non-update to work so we shouldn't be thinking about getting any updates.  We just be happy to have a WP7 regardless.

  • ScubaDog
    141 Posts

    Ultimately, though, most of us can stomach all this IF Microsoft becomes a LOT more fluid with their communication of what's going on.  It's that simple.  It doesn't take an outrageous marketing expenditure to simply post on their own boards "okay, here's where everything is at, here's what the delay is and what we're doing about it".  Not very complex.  But I can think of no rational or business reason for being so blasted silent.

  • ScubaDog
    141 Posts

    Artur, I don't think you're grasping the entire situation here.  The pre-update is designed to accomplish a couple of things.  First, to test the real-world deployment capability across the full spectrum of WP7 devices.  Second, to actually modify the update coding to improve the update capability for future pushes.  It has been made clear that this must happen ahead of the NoDo update.  We've already been told by Microsoft that this update would not result any any obvious behavior differences or features (other than giving us a new version number).  But it's still a necessary update.  And I'm one of those that believes that carriers should have absolutely no say in updating a device or not.  So, if M$ is delaying the push of either the pre-update or NoDo (which is already showing up in the wild) simply because AT&T has got their heads in the up and locked position, I cry foul.

  • Artur
    3 Posts

    Regarding the update, i see a lot of people annoyed in these comments. I received the update for my Samsung Omnia 7 about a week ago with no problems at all. I didn't notice any different behavior in the way the phone works and i wasn't really expecting anything. So, people, what's this all about? You want to update your phone just  for the sake of it? Let me assure you, it's just like taking a placebo :) I guess you should be annoyed if the future NODO update is not available to your carrier/phone. Don't let this pre-NODO update take over your thoughts.

  • graf702
    32 Posts

    I am going to move to Switzerland so I can get the update.   Take that Microsoft!!!

  • ScubaDog
    141 Posts

    I think the one thing that angers us most of all is the complete lack of communication we get from Microsoft.  We have a saying in the military: BAD NEWS DOESN'T GET BETTER OVER TIME.  So, if you have issues or screwed up, Microsoft, then keep us abreast of it and let us know what's going on.  People HATE uncertainty....and that's mostly what we've received.  I can handle delays and the disappointment that comes with it.  But just keep the information coming.  You gain NOTHING by keeping your cake hole shut.

  • ScubaDog
    141 Posts

    To Bhoewler: I'm betting what you received was the PRE-update, not the NoDo update.  If you received the pre-update, then you got more than most of us got.  We're still waiting on that.  The pre-update modifies the update function on your WP7 device so that the actual operatings system update can go more smoothly.

  • Receive the update (HTC 7 Trophy, Switzerland, Swisscom) yesterday : no copy/paste function ??? New version is identified 7.0.7008.0 ... very frustated !

  • mahdihaj
    30 Posts

    at least give us the name of carriers which support and do not support update for customers !

    Why do not you eliminate carriers for update ?!!

    ( Big shame for a big company like microsoft ! as we were your first customers who chose your platfrom for our phones but you treat like this ! )

  • mahdihaj
    30 Posts

    @ graf702 :  don't make me laugh ! they do not care about us ! they give up us ! i wonder why Microsoft do not say anything about getting better for next update for ALL devices , without carrier manipulating !

  • graf702
    32 Posts

    Microsoft has been a no show on the blog since the 4th.   hmmm they must be working hard on that update....

  • Lol yea still no update for att focus

  • graf702
    32 Posts

    No update on the att focus yet.   Here's a joke for you... What's massive, has tons of money, can't communicate clearly.....Microsoft.

  • Odd I See
    13 Posts

    @Lukas...t mobile hd7 here as well. In the US and no update here either.

  • Lukas
    2 Posts

    T Mobile HTC HD7 costumer..still no update..pre or NODO...I thought the update was suppose to come out today???

  • T-Mobile just told me that the update that was released today isn't needed. So improvements of the OS to increase performance, copy and paste feature, marketplace improvements aren't needed? Seriously? Microsoft should just force carriers to push the updates. This isn't going to help you make WP7 sales!

  • The main point of the pre-NoDo (or "NoNo" update as I prefer to call it) is to streamline future updates.  It looks as though this streamlining exercise has been as much about process (between MS and the carriers) as well as whatever internal functionality the update brings (if indeed it's anything other than a version number upgrade to test the process).

    Hopefully, now that MS and the carriers are working out their processes/communication, the next update will (as predicted by MS) be much smoother.

  • alan
    4 Posts

    i would have to agree with some transparency on this subject.

    i think they need to get rid of carrier control like apple and push the update on there own.  i for one am very pissed at Microsoft at the moment because it seems that there just prepping this platform to fail with there antics and inability to grasp how bad this situation is becoming for them.  mainly all the new customers that wont buy into WM7 when existing phone owners express there concern about what is happening at the moment.   i spent hard earned money on my phone and i expect results Microsoft.

    when i cant get a strait answer from Microsoft or the carrier there is a serious problem going on.

  • mahdihaj
    30 Posts

    Hei Michael !

    would you mind tell us if microsoft care about customers feeling about update ?!! and what is it going to do with ?!!

  • @TwiceBitten: You're right.  Nr. Stroh only mentions 90% SUCCESS RATE of those that MS and the select few carriers have pushed the update out to. To quote "We’re working closely with our worldwide partners to determine update delivery schedules and also looking for ways to improve the process", my way to improve the process would be MS to control the entire process, and not leave it up to the carriers.  OEMs need their part (the Samsung "issue" with the pre-NoDo update is case and point.)  Carriers, no.  I don't truly see the need or requirement for them to approve it.  Apple certainly does not.

  • @ChrisLynch Not defending Microsoft's total lack of transparency about what's really going on, but the 90% figure you're quoting was not said to be the percentage of all phones that have been updated, but rather the percentage of those who had been offered the update that were able to successfully install it.

    As far as I can tell, just about zero percent of AT&T users have even been offered an update, much less actually installed one...

    Either way, we're now well into "the first half of March" when Ballmer said the NoDo release would ship.  Still no update, and not a peep from Microsoft.  Anybody surprised?

  • mahdihaj
    30 Posts

    Still no update !

    Well , if till next week i won't get update i will sell my phone .

    simple ' isn't it ?!!

  • jblobner
    13 Posts

    Well if they're worried about given up their road map, I would say why worry.   You're already getting your backside kicked by apple and google.   I guess they might want to use the MS roadmap to go backwards.

  • graf702
    32 Posts

    My guess is we'll get a non-answer something about it's in our roadmap and we can't discuss that.  Please give us anwser that holds water.

  • jblobner
    13 Posts

    You say  "It’s hard to predict because it depends on many factors".  Well you know the factors....RIGHT? Tell us what the factors are.  I can't believe you don't when phones are going to get updated.  If you don't know that, then WP7 is in real trouble.  Publish the schedule!!!

  • graf702
    32 Posts

    I AGREE!!!!  TELL US THE TRUTH.  I too, know a lot of poeple with phones and none have the update.   90% I think not.  Stop the spin and tell the truth!!!!

  • jblobner
    13 Posts

    I know at least 15 people that have WP7s(most of them I sold them on the phone) and NONE of them have gotten the update.  I would think that if 90% of the phone have been updated some of those people would have gotten the update.   They are on both t-mob and att and in different parts of the U.S.  Come on Microsoft tell us what's going on!!!

  • While you may say 90% of WP7 devices have been updated, is that devices OUTSIDE OF THE US????  I have 3 Samsung Focus' on AT&T, and none of them have recieved ANY update.  THat 90% update rate is only those outside the US, no?  Also, you may have stated that no carrier has delayed any of the updates, but I truly beg that you be 100% honest.  I do not believe that carriers haven't blocked the pre-NoDo or even the NoDo updates.  i haven't seen or heard a single AT&T or T-Mobile US customer that has recieved any of the updates.

    Also, why does the Zune client not offer a native way to backup our devices?  I just want to backup the user data on it - and I'm not talking about video, pictures or synced Zune content.

  • mahdihaj
    30 Posts

    should i reinsatll one unbaranded rom on my mozart , then try to update it ?!!

  • Sewoldt
    2 Posts

    @Pete Bennett .. Thanks a lot. My phone was originally branded by T-Mobile, and it still shows the Stick Together splash screen at start up. So I'll wait until T-Mobile approve the update. I hope they do this on all T-Mobile's HD7 at the same time, regardless of the country or carrier the handset is now. Thanks again.

  • mahdihaj
    30 Posts

    Ouch ! i bought my phone from telestar in australia ! but i use diiferent sim card !

    it means i have to wait till telestar release my update !?!

    MS please change this way ! it really hurts us !

  • I've seen rumours that AT&T will approve the update today.

    But I stress the word "rumour"....

  • HAVE AN AT&T FOCUS AND STILL DID NOT GET THE UPDATE

  • I have not gotten notification update for the AT&T focus yet.   I do have a 32g SD card in the phone and it's working perfectly, but would that keep me from getting the update?

  • Sewoldt, the way I understand how the update works is that it's down to the carrier who has branded your phone to allow the update.  

    So if your phone is unbranded (no carrier markings on the case and no splash screen when you turn the phone on), the update will be controlled by Microsoft.  But, if your phone is carrier-branded, then you'll have to wait for that carrier to approve the update.  This is regardless of whether your phone has since been unlocked and is now on a different carrier.

    I hope that helps.

  • Sewoldt
    2 Posts

    'Everyone with a Windows Phone 7 in a supported market will receive...'

    I have an unlocked HTC HD7, and i'm living now at Chile. I think this isn't a supported market, and don't think my carrier 'Entel' will notify me about updates (they don't sell WP7 handsets, i think mine is the only one out here). Can I receive updates?? Is really the process so 'carrier dependant' or can i expect a direct notification from MS. As my handset still have the original US set-up (language and regional settings) i don't think there may be issues with this. Thanks!

  • alan
    4 Posts

    could i just put the Europe open rom on my telus phone so its not branded or does europe use different radio bands?

    then i don't have to play this waiting on a carrier game that's been going on for 2 weeks now.

  • mahdihaj
    30 Posts

    Hey ! still no update for my mozart !

    at least tell us till when we should wait to recieve update notification ?!!!!

  • So the official Microsoft "solution" for the latest round of update problems is to essentially wipe your phone before doing the update?  Are you serious?  Please tell me that your engineering team is working 24/7 to find a REAL solution.  This is simply unacceptable.  And embarrassing.

  • Xim
    13 Posts

    Hey Michael,

    Thanks again for keeping us posted.  

    You say 10 more carriers have been added to the Distribution list.. Don't suppose we can get a list of those carriers to whom you have already pushd the update. (Or conversly, those who have not been added to the distribution).

    I posted this on the answers forum, but I believe it should be here as well.  I work as an SMS admin so i get what you guys are trying to do, and heck I can even imagine how you are doing it but I think the process should be better:

    There has to be a schedule - yes Patch Tuesday took a bit to get used to, but now is ingrained in our brains and for most consumers, its totally seamless...

    You cannot share it with us until later in the game (or until the carriers finish their testing), fine but make sure that the Carriers and OEM's know it and abide by them:

    MS releases the patches to the supported hardware on the approved carriers. They have x number of weeks to get it tested as the patches will be available on day y. If the carrier does not finish the testing in time, they get a pass, as the patch will be cumulative... if they consistently are being late in their testing.. have them pay a penalty... they broke the SLA (service level agreement). And if they dont have SLA's they should get them ASAP.

    The only way the carriers are not going to block an update is if a) they can ensure their helpdesk call numbers  are not going to be escalating (so test) and b) they get slapped with a hefty bill from MS. That way, its in everyone's best interest to get the patches and updates out in a timely manner.

    I think MS needs to make the carriers 'responsible' publicly - right now, its MS shouldering most of the blame for the lack of updates... and they need to decide who they want to 'make happy' the carrier, or the customer....

    The public shaming would work as the costumers for that carrier would definietely be vocal. And can be used as a marketing tool for other carriers to attract new customers.

    Something to think about before the next round of updates.

  • mahdihaj
    30 Posts

    Hi.

    Why MS don't change it's update way?!!

    just release update in internet !

    carrier should not make decision about give release to customers !

    it is us who make decision about get update or not .

    MS please attention to our comments !

    we are disappointed .

  • John
    26 Posts

    Microsoft, you should really read this post and think about it: wmpoweruser.com/the-pace-of-microsoft

  • hunboon
    2 Posts

    Is Microsoft still going to fix the problem or expecting us to follow the workaround to bypass the error 800705b4 reported?

  • @ Pete--Not at all!

    @jhu et. al.: Take a look at the link I just posted up top about 800705B4.

  • Guys, there's some interesting discussion regarding Microsoft's update strategy here.  Mike, I hope you don't mind me posting the link here from Microsoft Answers, but the answers from the MS MVPs are informative and explain the situation more clearly than I've manage to understand in the past.

    answers.microsoft.com/.../81609917-db44-e011-9bac-78e7d160ad4e

  • ScubaDog
    141 Posts

    Okay, this pre-update is so sad now that it's almost comical.  Some of the message traffic on Microsoft Answers indicates that at about Step 6 there's a driver issue and a timing problem.  Apparently, the phone is not recognized by Zune at that point as being "Zune", but rather as another mode.  For my Samsung Focus brothers & sisters you probably know there's a way to go into diagnostic mode and reboot the device in other modems (e.g., MODEM to allow tethering).  It looks like the update routine is looking for the phone to respond quicker and be in the correct mode.  In some cases to a reboot of the phone lets the update pass, but in others it doesn't.  I'm always one to give Microsoft the benefit of the doubt, but this is simply too many significant issues.  Of course, separately, I'm quit angry with AT&T for what appears to be their intentional holding back of the update.  Since this latest error is still on a minority of devices I believe I should be the one deciding if I want to load the update or not.  Anyway, at this point I will surprised if we don't see yet another suspension of the update while M$ figures out what they overlooked this time. <sigh>

  • mahdihaj
    30 Posts

    Hi pete !

    don't worry . my friends in iran updated their wp7 phones without any notofication of updating from their carrier . Some of the just plug in their phone to computer and check for updat with zune !

    But i still waiting to see my update with zune or carrier ! :(

  • Mike,

    I just saw something over on the Microsoft Answers side from an MVP that worried me slightly.  This is in answer to a query from someone who had a carrier branded  phone that was unlocked:-

    <quote>Hello,

    The update is controlled by your Mobile Operator, so I encourage you to speak with Vodafone. Depending on what information they want or can release, hopefully you will speak with someone that can give you some kind of answer as to when it will be coming.</quote>

    I was under the impression that carriers could only block the OTA notification of an available update and that Microsoft/Zune actually controlled the update (so people should be able to connect their phone to Zune and check/apply an update regardless of the carrier).

    Clarification, please?

  • Cloudy
    2 Posts

    My friend and I both have the HD7 (T-Mobile), and have yet to see any notification of any update. I wonder if T-mobile is blocking this patch.

  • @dalydose & Michael Stroh : dalydose is offering quite useful feature suggestion to build upon the first update - good ideas i think. Being a Samsung owning Win Phone 7 enthusiast i'm totally relieved you fixd the update so quickly and looking forward to the extra feature goodness.

    Wish you guys would update little and often though instead of huge updates sparsley, i thought when i purchased a Win Phone 7 this was the plan, and you wouldn't be held back by carriers - it damn well should have stayed that way!

    BTW - why i must i sign up for another account for these blogs when i've already got a windows live account. MS joined up services - FAIL

  • @dalydose: Not sure if I totally understand your question, but once a backup has been created by the update process, you can use it to restore your phone any time you like. In the Zune software (with phone connected) go to Settings>Phone>Update.

    One thing to note: You can't manually create backups (restore point). Backups are only created during the update process.

  • The updated update for my Samsung Focus on Rogers in Canada didn't work. Got the 800705b4 error at step 2 of 2 in the second stage after the first stage's 9 step process finished. The phone is fine but not updated.

  • Odd I See
    13 Posts

    Mr. Stroh,

    Any news on the dates for the NoDo update?

  • mahdihaj, if you want to beleive that you're excluded from the update, despite being told differently, then that is up to you.  I don't yet have an update for my Samsung, but I'm not worried about it.

    I'll get the update when it comes through.

  • w1ngnut
    25 Posts

    Yeah, thanks for the transparency guys! Keep us as much posted as you can, best for both sides.

  • mahdihaj
    30 Posts

    to Pete !

    tnx . but it is concluded that if the pre update can not be accessable for some of us ! so the main update wont be accessable too ! :(

    it is the main reason for being woirried for nex updates  !

    i hope MS change its proccedure of updating for all of customers !

  • dalydose
    11 Posts

    This blog post is much appreciated for keeping us "in the loop".  Thanks for that.

    I haven't been too worried about the update because I'm not sure what it consists of.  The main (only) thing I've heard is the presence of a backup mechanism to be used for the larger update that should be imminent. I saw someone else in this thread ask if the backup could be used for other purposes.  I can see the following:

    1.  A phone gets a warranty replacement.  Instead of manually reinstalling the applications, you chould restore from the backup that Zune now will have.

    2.  Would be a great use for when/if the "approved" SD card list finds its way to approval.

    3.  If a hard reset is ever needed for anything

    4.  If you do a remote wipe because you lost your phone and then realize that you just left it somewhere.

  • The 2nd update for Samsung Omnia 7 did not work for me! It says that the timer ran out on what it was doing and the error code is 800705b4!

  • Odd I See
    13 Posts

    Pete,

    That 's what I figured, just wanted to see if you had heard anything official as of yet.  Have my fingers crossed that is is soon!

  • GBK
    38 Posts

    staged rollout is a complete disaster.  Whoever came up with this idea.. should be FIRED!.  Why in the world can't we just hook up the phone to the Zune software and get the update.. it's been 2 weeks I have yet to receive any notification of any update.. and neither have the 8 phones of my friends or family.

  • I don't know Odd.  I remember seeing something about the first 2 weeks of March, and then I see that I read that from your post earlier in the thread.  I've not seen anything officialy from Microsoft that indicates a timescale of anything except "early March".  I guess that it'll be released when Microsoft feel that it (and they) are fully ready.

  • Odd I See
    13 Posts

    Hey Pete,  

    So when is NoDo's supposed to available?  Sometime in the first two weeks of March, correct?

  • mahdihaj.  Don't worry.  If you don't get the pre-NoDo update before NoDo is released, you can simply update to NoDo (it's a culmulative update).  Installing the pre-NoDo won't make any difference at this time to your phone, so you can quite safely not install it.  Don't worry, you're not missing anything.

  • mahdihaj
    30 Posts

    OMG !

    just 4 days later the MARCH UPDATE is going to be released but me and someone like me do not get the pre-update yet !

    i changed my carrier but i doesn't make sense ! i tryed zune on some other computer with different ISP but still no update !

    MS should solve it soon !

    when we sould wait to see our pre-update ?!!!

  • Yes, Gunnah - you may retry the update.  Just make sure that you have plenty of disk space on your desktop computer before updating.  Personally, I wouldn't attempt it with less than 7Gb free space to be on the safe side.

    Good luck and please report back (good or bad).  Us Samsung owners need all the reassurance we can get!! :D

  • SO THE UPDATE FOR SAMSUNG PHONES ARE OK NOW WE CAN UPDATE THE PHONES NOW.

  • Odd I See
    13 Posts

    Hey Pete, thanks for the info.  I wish MS and the carriers could agree on some dates and let us know when to expect NoDo and Mango.

  • This is not the NoDo update, it's just a re-start of the pre-NoDo update that was previously suspended for Samsung Owners.  From reading the Windows Answers thread, this "fixed" update hasn't fully resolved Samsugn owners problems with the upgrade - answers.microsoft.com/.../2ae42929-2645-e011-90b6-1cc1de79d2e2

  • Odd I See
    13 Posts

    Well, I'm an owner of an HD7 through T-Mobile.  The only update I have ever seen was one made to my zune software about 3-4 days ago.  I hooked up my phone in hopes of receiving one to my HD7, but no luck.  Oh well, I still love my phone and the Windows Phone 7 OS, to me, is bad *ss and I cannot wait to see what lies in its future.

    With that being said, when should I expect the NoDos or Mango updates?  I guess what I'm asking is this.....What update is being rolled out now?  The pre-Update Update that is prepariing our phones for future updates?  The confusion comes in when MS says that there is an update to be rolled out in the first 2 weeks of March.   Is this the NoDos update that is expected?  

    Just a little confused at the timing of everything.  Anyone else have an HD7 through T-Mobile that has received any updates?

  • Typhoon87
    27 Posts

    I have an AT&T Surround in the USA, I have not gotten the pre update so I stopped at the local AT&T corprate store (not an authorized reseller) and they said they have no data on the pre update or on NO-DO. MS needs to start kicking around some carrier butt. At this rate new buyers of the Sprint Arrive will have the update before we do.

  • I STILL HAVE NOT RECEIVED THE UPDATE AND I LIVE IN THE VIRGIN ISLAND WILL I GET THIS UPDATE.

  • jhu
    1 Posts

    Can not update either (800705B4). Samsung Omnia 7.

  • Update just came down on an o2 UK HTC HD7.  Install took about 5 minutes, maybe a bit less.

  • hunboon
    2 Posts

    I have tried 5 times with my Omnia 7 using Zune for the update, the error message is always 800705B4, in fact I have uninstalled a lot of unused apps and make the free space to be about 4.23G and my Windows 7(x64) does have plenty of harddisk space. I am from Singapore and my telco provider is SingTel.

    It always seems to timeout at the STEP 7 OF 9: INSTALLING UPDATES. PLEASE WAIT... It waits at the step for about 3min 30 second , then timeout I presume, it will then proceed to reboot the phone and subsequently shows the failed message.

    I trusted MS will do a proper testing after last week update failure but failed again the second time, this is not acceptable. I think Microsoft should look at your competency of doing this update seriously and ask why it failed again. Dissapointing!!!

  • ScubaDog
    141 Posts

    To Mahdihaj, that's not a correct statement.  Microsoft has already stated, MANY times, that even if a carrier blocks one update they cannot block the one that follows it.  So, IF a carrier blocks this pre-update they will NOT be able to block the next one, and THAT one will be cumulative---meaning it WILL have the pre-update code as well.  I wouldn't be surprised if that turns out to be a two-stage affair, but Microsoft was quite clear.  So, quit being fearful.

    It WOULD be nice to know, however, if anyone on AT&T has received this pre-update yet (on ANY phone, not just the Samsung).  That way we'd know if they are indeed block the update (or that AT&T hasn't been rolled out as part of the staged schedule).

  • Still nothing for  HTC Mozart on Orange UK.