Updates: Now delivering to Telefonica

Updates: Now delivering to Telefonica

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Ole! We’re now delivering all available Windows Phone updates—7008, 7390, and 7392—to customers with Telefonica in Spain. Update Central tells you what’s in each one and how to install them.

As I noted on Friday, we’re also now scheduling the restart of 7390 and 7392 for Omnia 7 handsets on Orange. As soon as these resume, Eric or I will let you know.

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  • frankete
    11 Posts

    Francisco, demos mal hasta que nos respondan....

    Telefonica is lying to Microsoft or what? isn't Microsoft Spain informed about this?

    wich is the reason for not updating omnia 7????????

    Francisco, Mango will arrive to our phone on 2012 or moreeee.

  • Hi Michael and other users. Here in Spain ALL customer only got March update (7008) to his Samsung Omnia 7 device from Telefonica. The update comes just a day after announcing the release, but since we do not receive anything more... And I assure you that we have all the correct settings. We need really help now about this, is July and our devices not have the advantages of upgrading to NoDo, also I can't  use Mango Beta as developers because I do not meet the requirements of having at least the version installed (7392) in my device. HELP!!!

  • frankete
    11 Posts

    please, anybody knows why telefonica isn't updating to 7390 and 7392 on omnia 7 ??? this is so exasperating....

  • I have developed a glitch since 7392...

    ...alarms often require me to acknowledge them(tap on dismiss) multiple times.

    I don't have this problem with calendar reminders, but calendar reminders don't make a sound in vibrate/silent mode.

  • drankurn
    42 Posts

    Micheal - thank you very much, really appreciate your response.

    It's good to hear that v1.4 will be updated, I just hope that you are saying this after really looking in to the issue and with the first hand knowledge of the situation, and not just as a general understanding, because a lot of people including myself will depend on this information in deciding whether to keep it or return it and get something else.

  • @drankurn: Rest assured that v. 1.4 devices are updateable. A fix is in the works. While I don't have word (yet) on timing, owning a 1.4 model shouldn't impact your ability to update to Mango.

  • Gabrielk
    12 Posts

    Omnia 7 users on Telefonica so far are getting the 7008 update, but that's it. Is the delivery process supposed to be like that and the other updates will be delivered soon?

  • FInally, thanks for the news/headsup on that! I simply did not check updates via Zune for the past weeks as I lost hope on Telefonica coming through. Glad it's now being delivered though. Here's to hoping - and I know it sounds we're never happy - that the Mango update is delivered within the same week for all users worldwide though!

  • Thank God m not on Telefornica. By the time NoDo would have come to me I would have been on Android!! Its so irritating to see that NoDo took almost 3 months to roll out and that too not a smooth roll out. And still my fellow Focus owners with ver 1.4 dont even have copy paste!! @MS we are already behind iOS and Android in many features!! Please please dont screw up Mango. And please make sure a smooth roll out for ALL!! handsets!. We need Mango in time to be at par with other OS's. Mango is just AWESOME!! Great job guys! But please roll it out smoothly! Hope Carriers and MS have a "LEARNT" a BIG lesson from all the issues that came in NoDo/Pre-NoDo roll out.  Cause of issues with Focus rev 1.4 I guess AT&T is not scheduling the 7392 for other NoDO - Focus owners too!

    Fingers crossed for Mango!!!

  • FuchiStar
    18 Posts

    @ScubaDog,

    Yes, you could be right  ... maybe it's Zune that is not compatible with the new chip. Maybe we will get a Zune update of some kind.

    I still want a new phone, though...

  • enahs
    20 Posts

    Perhaps if everybody was given devices and has access to unlimited devices essentially like Microsoft employees in the WP7 department, people would not care. But people are locked into a 2 year contract, or have paid $500+ dollars for the phone. But the truth is, this is a lot of money to most people and these failed promises and lack of real information is really seriously driving people to Android. At lunch today at a Popeyes I saw somebody else with a Focus and showed him mine and asked him how he liked it, he said he loved it; but knew about the 1.4 issues, which was the version he had. He said that Monday he ordered a Android phone and when it arrives he is ditching WP7 because of this issue of not being able to update or lack of information.

    You are causing customers to leave you; just by not providing information! When will companies learn?

  • @FuchiStar, I'm not sure I agree with your statement, as general as it sounds.  As I've suggested elsewhere, it's conceivable that Microsoft or OEMs DO have a way to flash directly, the entire updated OS to the Focus 1.4, while still not having a functioning way to make it happen via Zune, which also includes backing up your device and doing an IN-PLACE upgrade.  I've had a similar issue before going from Vista to Win 7 on one of my desktops.  No matter what I tried it wouldn't complete an in-place upgraded.  Fortunately, nothing on it was too critical so I opted for the wipe & load, which worked fine.   I DO agree, however, that at this point it seems more likely that there is a bigger issue that ultimately may mean the 1.4 can't be upgraded via the means everyone else has to.  I also agree with that others have suggested, that carriers should be willing to swap out--free--those devices for a different phone (perhaps not even requiring it to be a WP7 device).

    Also, to clarify, I don't think Microsoft has actually said anywhere that the reason us Focus 1.3 owners aren't seeing further updates is because they can't differentiate between Focus 1.3 and Focus 1.4 via the current update process.  That's what I suggested as likely, not them.  At the very least, it would probably require an update to Zune, but I suspect it's more complex than that.

    As for coming to the point of saying, "We give up", I think it's likely that the problem truly IS on the front burner, and that they are desperately throwing everying at this problem, including the kitchen sink, to avoid what would effectively be large recall of Focus 1.4 devices.  I'll say this again:  OEMs had BETTER learn from this experience---QUIT JACKING WITH THE SPECS AFTER MICROSOFT BLESSES THE DEVICE.

  • @ChrisLynch - Do you have a reference or link that shows when/where Microsoft has officially announced that 1.3 Focus updates were halted and why?  While we've all assumed the 1.4 problem is responsible, I must have missed where Microsoft actually admitted that.  I've asked the question many times on this blog, and have never received a response.

  • drankurn
    42 Posts

    Micheal - you said that you read all of the posts, so hopefully thats true and you will reply,

    The reason why every focus owner is getting impatient is very simple - MANGO, we just want to know whats going to happen with that, is it going to be the same story.

    We are your customers too, and deserve some respect for that and for our time. out of our 2 year contract how long do you expect us to wait, and basically carry a faulty device - even if it is not faulty in terms of hardware, every single day that we have it without a single update thats already been released means it faulty, as we were led in to believing that the update process was going to be a lot better than android phones, and almost like ipones.

  • Opus5001
    10 Posts

    I'm a Focus ver. 1.4 owner and have been checking this blog almost daily since I first discovered it about a month ago.   I haven't seen this suggested yet so thought I'd join and post.  If Microsoft/Samsung/AT&T haven't figured out how to update our v.1.4 phones by the time other phones begin receiving the Mango update, then they should be prepared to provide us with replacement phones that are updateable.  I think this would be fair since by then it will be pretty obvious that there is something in the hardware preventing updates and should be recalled.  Many already believe the hardware is faulty.

  • KR
    503 Posts

    @FuchiStar,completely agree with you?

  • FuchiStar
    18 Posts

    It wouldn't take engineers 4 months to figure out how to flash an alternate chip. If it does take that long, then there is a problem: either MS Engineers have poor skills or the device can't be updated due to a defect.

  • Hawk
    61 Posts

    @drankurn...well, if I can get an answer before the end of next week, I can return my rev1.4 Focus or exchange for a different phone.  Since it seems like Michael, who represents MS, has been instructed to give no new information, I'll probably just take this Focus back while I can before locked in a 2y contract.

    Michael...thank you for your response but it's not exactly what people want to here.  We're tired of hearing the same old company line.  Most of the people with the rev1.4 Focus are locked into a 2 yr contract with their carrier.  It's not exactly fun to think that they could have a phone for 2 yrs that can't receive ANY update.  So as you can see, that's why people want answers now, not later.  People are now invested in their phones both financially and personally.

  • @TwiceBitten: As I too am in the same boat as you are, they have already stated that they have NO WAY OF DETERMINING if a customer has the 1.3 or 1.4 rev of the Focus.  So, they have blocked all updates for the Focus.  I too want to know what caused this issue, and what steps Microsoft and their OEM's (all of them, even though this particular issue is caused by Samsung) are taking to make sure they either mitigate or eliminate this issue from happening again.

  • Nothing new to report on the Focus issue?  Seriously?!  What a bunch of crap.  Since you've told us virtually nothing about it since the beginning, you could at least offer an explanation of what the hell the problem is.  Oh, and how about explaining why you've also blocked the 7392 update for those of us that have the 1.3 Focus....you know, the one that's supposed to NOT be broken?  Or maybe you could spend some time giving us assurances that this same nightmare will not occur with Mango.  But no, you have nothing to say.  As usual.

    As with the NoDo fiasco, it's hard for me to imagine how Microsoft could be handling this any worse.

    We are now at launch + almost 8 months.  Number of Windows Phone updates fully delivered: ZERO.

    Pathetic.

  • a688
    27 Posts

    @Michael

    What does "Planning" mean under verizon/7392? That isn't listed as one of the possible states for an update (Preinstalled isn't either but thats easier to understand). Are you guys every going to tell us WHY it  is taking so long to get the update ready for v1.4 of the Focus beyond "memory is different". Are you guys PROACTIVELY updating existing handsets to Mango RIGHT NOW to make sure there are no problems or are you just going to wait and see what happens the first time you try to release it?

  • KR
    503 Posts

    @Michael Stroh,

    Nothing new to report,does this means like No progress has been made on the issue by the engineering team? well thats what i understand, and if that is the case it also means that they haven´t figured out what is wrong with the rev1.4,since you haven´t yet even posted on what is wrong with it nefore telling us that the engineers are working on a solution.

    am I right??

  • roteague
    26 Posts

    " I know you guys are eager for info" - No Michael, we aren't eager, we are fed up.

  • drankurn
    42 Posts

    Micheal - thank you for your response.

    I was wondering if you can find out if Mango would be available for the focus at the same time as other handsets, or if it will be delayed as well.

  • @Hawk et. al.: Thanks for writing. For the record, I do read all your comments. :-)

    I didn't mention anything about the Focus yesterday because there's nothing new to say.  As soon as I have a firm date or news, I'll pass it along. I know you guys are eager for info--and as eager as I am to make you happy, I don't want to set expectations or make promises we can't deliver on. The Focus issue is still on the front burner. The second there's news, I'll post it.

  • drankurn
    42 Posts

    @Hawk  really hope that your friend can get some answer.......also, you said you'll be happy if they just told you that they can't do anything and you would be happy.........well i'll be happy to know that, but i won't just take that answer and be done and spend my real money again to get another phone. It's got to be someones responsibility to replace these phones, since we were led in to believing that all phones would get regular updates and thats a big reason why we bought it in the first place.

  • roteague
    26 Posts

    4 months to finally get NoDo delivered ... another 4 months to get the security patch delivered ... FAIL. This is symptomatic of why Microsoft is failing in the mobile space; failing in most aspects of the consumer space.

  • Hawk
    61 Posts

    @Scubadog...I would take that type of answer over the crap we 1.4 owners are having to deal with right now.  I would much rather know NOW that my phone will never be updateable so that I can go get a phone that is updatable.  

    Hey Michael, if you're actually reading the replies, all people want is the truth.  Either the f'g 1.4 phone won't get ANY update or it will and if it will, what's your release deadline???  

    I work for a major software company and all verticals have a projected release date.  If MS is truly working on the problem, then you too should have a projected release date.  That's common QA and Dev practice!

    FYI...I live in The Dallas/Ft Worth area.  Samsung Mobile USA is HQ'd here in the DFW area.  Richardson, TX to be specific.  I have the main technology reporter from the Dallas Morning News contacting Samsung about this issue.  He told me to give him a day or two to contact Samsung.  I will keep everyone informed!

  • frankete
    11 Posts

    "7008, 7390, and 7392" ????  nah....

    my omnia 7 only update to 7008, and there aren't more updates.. must i wait???

    best regards

  • @Willis Usry, I'm also sporting the ver 1.3 Focus with NoDo but not the 7392 update.  I'm sure that the reason the 1.3 versions are no longer updating is because the update process itself has no way of isolating revisions within a model as a way to determine which devices update and which will not.  So, ALL Focus owners are stuck.  At this point, I'm tending to with the others who believe it's now a case of Microsoft and OEMs figuring out how to tell the 1.4 Focus folks, "Hey, we tried everything we could think of, working with Samsung, etc., and we simply can't get there from here."  I'm happy for the Telefonica folks, though.

  • kakaharoo
    12 Posts

    If my Focus still has update issues when the new Nokia comes out I'm going see if I can get AT&T to swap them.

    www.youtube.com/watch

  • pedah
    6 Posts

    Hopefully the Samsung story will not be reprised with, Nokia, Acer, Fujitsu and ZTE devices when they appear on market with Mango native

  • I have the Samsung Focus rev 1.3 and AT&T and no 7392 update.  I fear that AT&T will be "true to form" - take forever in releasing Mango.

  • jburch
    45 Posts

    Once again...no mention of the 1.4

  • next time I buy an HTC instead of being sucked in by the 4" superamoled screen.

  • KR
    503 Posts

    I'll like be honest with you fellas,I mean I fellow rev1.4 owners,if the answer to your question was "NO,DON'T WORRY YOU GUYS WILL RECEIVE MANGO" or that "WE ARE AT THIS LEVEL WITH NODO FOR THE REV1.4",I bet Microsoft would have told you that,but since none of the WP team members who usually blog here and answer questions have never addressed the rev1.4 focus it means one thing "WE ARE WORKING ON IT" and I want to tell you that the it is no way the update,it is probably a solution on how to inform you guys that your phones are screwed or how to replace or recall all the rev1.4 focus out there.but I doubt the option of recalling,coz carriers are still selling the rev1.4 which to me is a scam ,coz very few people pass through this blog before buying their WP and so will less know on what is going on with the focus.

    I Sympathize with y'all fellow rev1.4 owners

  • I have a Samsung Focus on AT&T and yet I don't have this update yet. WTF?

  • drankurn
    42 Posts

    I just can't believe that no one is ready to clearly define the problem with focus rev 1.4 - you can't just keep saying we are working on it forever. If i need tech help on any issue, like these updates , anybody would be expecting that they would be given some attention.

    in this case, every one keeps asking questions and no one cares to answer - and forget about the updates right now, they are atleast saying that they are working on it, but everytime someone asks if this would happen with mango or not - NO ANSWERS, No one would even acknowledge the question, forget answering it.

    Highly Disappointed.

  • FuchiStar
    18 Posts

    The rev1.4 Focus is not updatable - they just haven't admitted it yet.

  • enahs
    20 Posts

    *cough* more news on Focus 1.4. And PLEASE comment more on what the technical issue is and what this means for us and Mango! P.S. I am a developer with multiple apps in the top spots in multiple categories and not having NoDo is really hurting me test some new apps!!!

  • Sheeds
    205 Posts

    Michael - If the MANGO ROM for DEV Accounts (due some time before FALL) beats the 7392 update for Focus owners, I assume MANGO will have 7392 rolled up in it already right ?