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As I mentioned yesterday, we have been working to expedite the scheduling of the AT&T Samsung Focus v.1.4 update. I am happy to report updates are being delivered now for this phone. Please connect your Samsung Focus v.1.4 to your PC to update your phone.
A few months back I explained that you may occasionally receive a notification of a hardware-specific update for your particular Windows Phone. These updates improve things like battery life, call clarity and touch responsiveness - to name a few examples. These updates are designed to make specific improvements. Not every phone around the world needs the same package of improvements. In some cases no update at all is needed. I wanted to remind you of this because some of you will start to see these types of updates soon, and I wanted you to have a little insight into what is included. It’s all part of keeping your Windows Phone in tip-top shape.
- Eric Hautala
I have a focus V1.3 and i have yet to recieve 7392 will i be able to update today too?
Eric, as you are working through the kinks in the Samsung Focus update process, do you feel confident that updates to Mango will be smoother? My biggest worry is that it will take months for the Focus to get the Mango update after it is released. Imagine the frustration we will feel compared to how we felt just waiting for copy/paste and security updates.
No update 7392 for my Focus v1.3 yet.
yeah i dont have the update yet v1.3 running 7390
Hmm, the Update page says: "7392: Delivering update (HTC Surround, LG Quantum, and Samsung Focus v. 1.4 only)" is there a 1.3 update problem now?
@tsrblke based on what I see in Eric's post that only Focus w/ Firmware rev. 1.4 being updated at this time. Not sure why the 1.3 cannot be updated too but what else can we expect out of this ridiculous process but more questions and potential confusion :(
But don't get me wrong... I am happy my 1.4 is being updated finally after over 4 months
Will there be any battery life improvements for the LG Optimus Quantum (LG C900B) at all? My battery life is ~ 10-12 hours of light - average use.
I am happy to report that my Focus w/ firwmare revsion 1.4 is now running 7392! Update went smooth and took about 45 minutes end to end w/ back up taking the longest of course.
Eric and team, thanks for providing the update, although, I seem to have hit a issue.
My Samsung Focus (V1.4) Feb update process is stuck on the Creating Backup (Step 7/10) at 0% since the past 30 mins, any pointers/guidance for what I should do next?
If anyone else experienced the same, pls let me know of a remedy step as well.
thanks in advance!
Happy to report that my 1.4 is updating as I type this. Thank you Microsoft!!
Does this also mean the Samsung Focus V1.4 h/ware handsets are now OK for the Dev Mango Beta also ?
The update has failed 3 times for my Focus v1.4. Which, after all time, is a BIT of a letdown. All it tells me is that it was unable to update and I should try again. Any advice for how to get this working? I'm using Windows Phone 7 Connector for Mac.
Wahoo, updating my 1.4 Focus as I type this. Just want to say thanks for getting this update out and thank you for your frequent posts regarding the phone update. My only hope is that the Mango update coming out this fall won't have the 1.3-1.4 issue that NoDo did.
Anybody having issues here is a link to help with troubleshooting
My particular issue I had to use the Windows Phone Support tool and recover my phone the link is here
After I recovered phone both updates happened without a hitch!!!
Thanks a ton Windows Phone Team you guys rock!!!
On a side note I am curious like barnyardtech whether or not the Mango release is expected to be an issue on these devices or not?
Thanks for the links, Sbowrin. Unfortunately, the Connector software doesn't give an error code when it fails, and it appears there is no support software for Mac. Has anyone else conquered this problem?
see what types of updates soon? will their be firmware updates for select phones, or are you hinting at mango?
Nimblewick: I've encountered this same problem.
I was afraid that the mac connector was going to be a problem.
Ps. I wish my first post here was under better circumstances.
Focus v1.3 7392 update??. Please roll out the Mango update to all phones smoothly when it is released this fall!!
@brianm76 - Let's not beat up MS because Focus v1.3 was not the primary objective here. Getting the update to v1.4 owners was critical so all can be on NoDo, now they can worry about getting us 1.3 owners 7392 (not critical since we already have NoDo). Frankly, the large majority of end users will NOT want to go through the update process for 7392 if they already have 7390 and will have to update again in a few weeks or month for Mango. As a focus v1.3, 7390 owner I can easily say, concentrate on getting us Mango earlier, screw 7392, it's just not that important. What would really give everyone the most confidence is delivering Mango to all phones over the period of a few weeks. Now that would impress everyone!
Eric, very nice job in getting this update from test, to delivering VERY quickly...impressive if this can be kept up goign forward for fringe cases.
Will this update make possible for developers to install mango beta ? What about people like me who already had the 7392 update but can't manage to install the mango beta?
Hey Nimblewick I know this isn't ideal but I have an idea you might be able to try. If you dont have access to a PC to get your device updated you may try your local Geeksquad. They charge like 20 bux to do software updates on blue ray players. I think depending on the store you go into if you bring in instructions from these 2 links you might get some help. I know it sucks to pay some one $20-30 to do something that should be free but if your achin for some help immediately it might be an option. Or even better if there is a Microsoft Store near you they would most deff help you out.
Sorry for any spelling errors im really tired and heading off to bed.
Will the hardware-specific updates be listed on the official updates page? Will we, who have installed the Mango beta, also be able to install those?
does anyone else ever get the desire to take 1 of them horse bolt things to brianm76, i know i do, dont know whats up with him and his dillusions of grandeur
According to this page... www.microsoft.com/.../update-schedule-usa.aspx
There are 3 stages...
Stage 1: Testing
Stage 2: Scheduling
Stage 3: Delivering update
So what does this mean: Verizon :: 7392 :: Planning
Windows Phone is amazing because of the attention to detail and then you let yourselves down with mistakes like this.
3 stages to releasing the update.... Any company that doesnt plan what is going to happen is destined to fail....
Way to make an un-needed post.
I answer my question myself. I still can't install the mango beta update with my developer account.
It really pi**es me off
@DatabaseJase Good question.
@dan.james10 Talk about an un-needed post. Not everyone has your obviously superior sense of business acumen.
@dkb1898 Nobody is beating up on MS, but it would have been nice if Eric had mentioned something about the v.1.3 update to 7392.
@dkb1898 any grief MS gets over the update process and specifcially the update to the Focus owners with the memory variant was brought upon themselves. If 7392 were not important then it would have simply been included in Mango. It is an important update and should not have taken this long to get it to users. There are plenty of users who are not aware of security issues such as the one 7392 patches.
MS has shown the can update specific hardware versions seperate from the total popluation so the Focus 1.3 owners could have been updated seperate from the 1.4 owners. Focus 1.3 phones should have been updated months ago. MS is still not done with this process as some people are reporting problems with the updates again. Even after all this time they were developing and testing and then ATT testing. There should be no problems. I was lucky and update went smooth.
@dan.james10 Are you making threats? Seems that you have a problem with people speaking their minds when they don't agree with you. Either troll somewhere else or scroll on past any comments that dont' "agree" with you unless you have something more to add than threats or childish comments.
Hmmm, I guess we now know that they CAN send out variant-specific updates since it looks like the update is only going out to ver 1.4 Focus devices. Well, hopefully we'll hear word about 7392 rolling for the 1.3 Focus.
I am normally pro democracy but @ dan.james10: dude, take a hike!!
What is the status on the 7392 update for the Samsung Focus v 1.3?
@Scuba I'm sure you will be hearing soon about the 7392 update for the 1.3 phones. Eric has stated in the past that they will not rest until all of the phones are updated to the same level.
Update on my Samsung Focus update: I had a regular Windows 7 32-bit machine, my V1.4 update failed on it, got stuck on Creating backup step at 0% for over an hour, tried all kind of things like restarting, deleting IE/Search/Maps history didnt work either, tried another Windows 7 32-bit machine failed there too, though this time here with the Guest relation(it had 1 lesser step, 9 instead of 10) and there was a timeout error towards the final step. Installed Windows Phone Support tool, which installed some patch before the update process began, worked seamlessly post that. All in all my phone is updated now to 7392 after battling with it for 6 hrs. Feedback for MSFT, I hope they read this. Happy still, my super WP7 is super responsive now...
1.4 Focus updated to 7392 then put on beta bits. Had to do one manual reboot of the phone as it froze up but other then that all went well. Thanks MS!
Took maybe 20 minutes to update my Focus rev1.4 successfully. Really could have cared less about what was included in the updates but what I cared about was knowing that my phone is updateable. Now I know this so when Mango is available, I'm counting on an immediate and successful upgrade...right MS!?
If the Mango upgrade isn't smooth, I'm leaving WP7 and going back to an iPhone. If MS wants WP7 to be successful, Mango has to be nearly perfect. It can't come out in Sept on new phones but take 4-5 months before older phones receive the upgrade.
Question for MS...when will Flash be supported? Is there a plan for this and if not, why???
@jburch, I'm not stressing or worried in the least. I just find it ironic that the version of the Focus that did NOT have an issue is waiting the final step. The security patch is not an update I had any serious concern over...NoDo was what I was hot to get, which I already have.
I would really appreciate it if Microsoft would make an official statement regarding the status of 7392 for Focus v1.3 owners.
That update was already released and working fine for 1.3 owners (such as Paul Thurrott), but distribution of the update was silently stopped when the 1.4 issue was discovered. Microsoft said virtually nothing about the fate of the 1.3 updates, so we all assumed that they'd continue the roll-out once they addressed the 1.4 problem. Many people assumed that the update process couldn't differentiate between a 1.3 and 1.4 phone.
Guess we all assumed wrong. Again. Would have been awfully decent of you, Microsoft, to let us know this before now.
So, PLEASE, Microsoft...clue us in here. All the guessing you make us do isn't helping anyone.
And, to echo what someone said previously, if the Mango update isn't smooth and timely, that will be the final straw for me. With these continual update snafu's, is it any wonder that phone store sales people don't recommend WP7??
Sorry to announce to you that flash will not be supported on WP,as according to Microsoft it is insecure and resource consuming and at the same time not important(According to them).Also they say and are trying to force everyone to embrace HTML 5,which we all know is not going to happen until atleast 2016.for now more than 70% of the web require flash.
If thats the feature you want the most,i'm sorry but WP is not for you.And Android will probably welcome you with widely open arms
Just got offered a "Samsung update" on my Omnia 7 - Orange UK.
Taken my firmware from JJ6 to the latest KB2 and fixed my dodgy bootloader. Updated flawlessly for me. That's now 4/4 that have gone well for me. Good job guys, thanks for the heads up post here else i'd have had no idea what i was being offered!
@Rawlins...thanks for the update. No, it's not a feature I want most. Actually, I'm fine with it considering I've never had Flash support to begin with. Moved from an iPhone to the Focus. Hasn't really caused a problem. I was just curious. Figured I could get an answer here rather than having to hunt for the answer myself. :-)
Another question...I could take a screenshot with my iPhone but can't with WP7. Is there a plan to offer screenshot ability in Mango? Should be easy enough to take a picture of whatever you're looking at on the screen and save as an image without having to use an App.
Hey gang I wanted to pop in here to answer/ask a couple questions.
@nimblewick - right now the Mac connector software will not recognize error codes so in order to get a little more specific information on what is happening you will need to connect it to a PC to try the update or run the WP Support tool. support.microsoft.com/.../2530409
@WiiWake - are you still having this issue? do you have any additional details you can share on what is happening or current status?
Also don't forget about Update Central. It is a good resource to help you negotiate the update process if you are having issues. www.microsoft.com/.../new-features.aspx
regarding the snapshot feature,mango will not still bring that to our beloved OS,but i know microsoft is working on that for a post mango update.Nevertheless,the homebrew community were working on a project that will give that ability to developer unlocked windows phones,its been a while i haven't heard from that project,may be the fact that mango will block access to registries and system folders of the phone,has made the project go on hold.
well if I have more info i'll let you know,and don't hesitate to ask your questions here :)
Regarding screen shots: Right now, the only way I know is a homebrew option. You install an app on your device and then a tandem app on your workstation. It literally lets you see on your computer exactly what you're doing on your WP7 device....then you can screen shot THAT. But, AFAIK, there's no homebrew app yet to let you screen shot ON the WP7 device itself. The homebrew app works pretty well, though the FPS are just a bit laggy as you move things on your WP7 device. As for me, this method is tolerable since I never have a reason to send screen shots from my device, but if I'm making a guide for someone, having the screen shots via my computer are much more convenient for pasting into, say, a Word document.
Yes.. when should we expect the 7392 update for the 1.3 Focus?
If it was possible to send out updates for 1.3 and 1.4, why didn't the 1.3 update go out a month or two ago?
This update was released on June 1st. It is now July 20th.
Why doesn't someone from Microsoft even acknowledge that the 1.3 revision exists and give us some type of status update? It's as if the 1.3 owners did not exist. Not once did I see a single post from Microsoft that said that the 1.3 Focus updates were being delayed. Not once. And now 1.4 Focus' are being updated , showing that there was a way to distinguish between them... My question to Microsoft is: What can you tell us about the 7392 update for the 1.3 Samsung Focus?
I’ve read rumors that Mango may have already reached RTM. So all the ones that are complaining about the 7392 update for Focus v1.3 have you considered that they may have been focused on getting the NoDo update rolled out to the Focus v1.4 users (especially since they went ahead and rolled out NoDo to v1.3 users a few months ago). It just happened that since the 7392 update had also been released then Microsoft could just combine the 7390 & 7392 update in one for the v1.4 users. Since the 7392 just contained an update to some security certificates and it is now getting close to AT&T testing the Mango update that they are just going to now focus on the Mango testing on the Focus hardware since the Mango update will already include the 7392 update? I for one have no issue with them skipping the 7392 update for Focus v1.3 and just going directly from 7390 to Mango if it will help speed the testing process out to get the Mango update delivered as soon as possible.
So, I appearently have v1.3. What's in v1.4 to get excited about? Have they fixed the volume on the bluetooth fading in and out at seemingly at random? Added the ability to search your contact list by more than just first and last name? added the ability to send a contact file to someone else by text messaging and/or email?
The last two are on my must have list for Mango or I'm thinking of going back to Android. Just sayin'...
v1.3 and v1.4 refer to the actually Focus hardware revision not the version of the Windows Phone OS that is running on the hardware. There was an issue Samsung had about getting the type of memory that they were using when they started making the Focus phones (v1.3). Since Samsung had to change parts of the phone (the memory) with a different type they also change the revision number of the hardware to v1.4 This change caused issues with the code since apparently Microsoft didn’t know that Samsung had changed memory parts in the phones. The 7390 and 7392 refer to the build of the Window Phone OS that runs on the phone. Revision v1.3 of the Focus hardware is currently running 7390 and revision v1.4 of the Focus hardware is now running 7392. From what I have read update 7392 only contains an update to the security certificates that were falsely issued.
@Brent01 I don't believe anyone is complaining specifically about the 7392 update for v.1.3. What they are complaining about is the fact that MS won't tell anyone what's going on. We were all led to believe that the 7392 updates for v.1.3 would resume when the v.1.4 issues were resolved. It's been over 24-hours, and I would think the absolute least MS could do is add a comment about the status of the update for v.1.3.
Was the 7392 update ever rolled out to any Focus phones? I don’t remember seeing info that the 7392 update went to the v1.3 Focus.
@Brent01, yes some 1.3 version Focus's did receive 7392, but not many. As soon as it was discovered that there was a version issue Microsoft stopped the update.
My Samsung focus rev 1.3 now running 7390 just a few minutes ago
How to check if you have v1.3 or v1.4 ?
Thanks for the ideas, Brian. I actually ended up bringing it to a Microsoft Store today and, while it took over an hour, it eventually got updated. I have to say, I'm very happy they were willing to help me out, even though it was my first time in a MS Store! Thanks also to Sbowrin for that idea.
@ericoms look under the battery
Received an update notification this morning for my Omnia 7 on Orange: 'Samsung update for windows phone' however it fails repeatedly with Error code: 80004005. Anybody else with this problem or a solution? Thanks
There are a lot of people, me included scattered in various forums who can't go after step 6 of the update process. We'd really like to read some opinion about it from microsoft...
First thing to try guys, is delete your maps, IE, search, and call log histories.
If that does not get it working, then try this:
For those having trouble with the update: Here's what I discovered as a result of updating my 1.3 Focus to NoDo--I had to reset my phone. Apparently, it's not the amount of space you have on your computer, and it's not the amount of space you have left on your Focus, but it's the amount of space you are USING on your Focus. I found that even after manually clearing all cache, all temp files, uninstalling ALL apps, I could NOT get my used memory below 3GB. I have a Focus with a 32GB microSDHC card, so clearly space available wasn't the issue. But, no matter what I tried, I couldn't get below 3GB of used space. Once I factory reset my device I booted with 2.7GB used space and the NoDo update went on without a glitch. Not happy news, obviously. And, I'm anticipating that I'll have to do the same thing with Mango. But that's what I found.
We're beyond that. Our phones can't go to connect to pc mode. There's a fix for omnia and a generic fix for all the other phones but these don't work with our 1.4 focus phones
I am soo happy I own a HD7,but I also wish it has a front facing Camera,reason why i'm thinking of getting the next WP with a front facing camera and the Samsung shown at WPC11 looked amazing but with all these issues around the current Samsung phones i'm kinda skeptical about any Samsung phone,hopefully HTC comes up with epic mango devices with at least 4.3" screens(coz I love big screens and don't really care about the amoled and whatever)
Samsung is just behaving like all the Android OEMS,I mean they make high end specs on WP but the inside is crap
I have 1.3, so I am currently out of the loop, but it sounds as though all the bugs have not been worked out and WP is not really helping. As has been pointed out many times: this is a minor update; what will happen with Mango?
What is amazing is how throughout this exhibition of poor, deceitful service, people on this blog express graditude whenever anything positive occurs.
@ScubaDog How do you know what you do? I have not heard anything official from Microsoft on the 1.3 revision of the Focus, but you claim to know why and how the updates were stopped. Sources, please?
Microsoft-- Some type of update on the 1.3 revision of the Focus and 7392 would be very much appreciated. Many people are interested in this... why are you silent on this. What can you tell us?
My concern is not that 7392 brings much to the table-- it's my fear and belief that security updates should not take two months or more before they can be applied. I hope the Mango rollout is quicker (two weeks or less for everyone) but I have a lot of doubts at this point.
Those phone specific updates: Will I be able to install them while on the mango beta?
I really hope that we do not have these update issues in the future. The updates should be released faster and as error free as possible.
Eric, Brian, and MS...you all really need to start answering obvious questions from technical users and developers. Simple questions like "Will I get the phone specific update if I'm running the Mango Beta" or "Will MS be updating rev 1.3 Focus users to 7392" or "What exactly does Planning mean for the Verizon 7392 update". You have been much better, and I know your busy, but these are valid questions and while they don't effect me, it's frustrating to see them remain unanswered.
Also, with the device specific updates, there needs to be much more disclosure, especially for businesses who may need to support these firmware updates.
Also with the firmware updates, if there is a specific bug it's fixing, developers, businesses, and technical users need to know. So they can see that it fixes a specific bug they were seeing in there app, business testing, or technical review of a specific phone/OS revision combination.
@ScubaDog – Do you have sources for that? I haven’t seen any info that any of the Focus phones were getting the 3792 updated until Microsoft just updated the Where’s My Phone Update page on 7/19/11 that then started to include the Focus v1.4. With the issue with the first update I don’t see Microsoft sending out the update until AT&T said ok and with AT&T’s track record with the speed of releasing updates I don’t see them giving the ok. I thought that the HTC Surround, LG Quantum were the only AT&T phones to get the 3792 update before 7/19/11.
Omigosh, folks! I'm not about to go digging back through weeks of the various blogs and tweets to find the people with a Focus who said they received 7392 shortly after it was originally released. It was when the people with a 1.4 version started complaining that it didn't work on their devices that the entire update for the Focus was stopped. I believe one person I did read that got 7392 was Paul Thurrott, but I could be mistaken there. I only think a handful actually got it before the problem was discovered. It's been stated by Microsoft for some time now that the problem was with the 1.4 version Focus (which means it WAS working with 1.3 versions). You didn't see ANY Focus getting the update after Microsoft stopped, right? Now it appears they fixed it for the 1.4 version but for reasons they are reluctant to share are not releasing it yet for the 1.3.
As for what I suggested on how folks having trouble getting the newly-released updates for 1.4 Focuses might get past the errors, my suggestion obviousl was only meant for those users---there's no implication that we can magically get the update as 1.3 version owners. However, as I said, as soon as the 1.3 Focus 7392 update starts rolling, I'm expecting I'll have to reset my unit to get my "used space" down so the update actually completes.
@Scuba, yes indeed as I recall on Paul's blog (Paul Thurott Windows Phone...) that he indeed received the 7392 update on his 'Branded' AT&T Focus Rev 1.3 device....then 'these Rev.1.3 updates for 7392 were pulled....
So, hopefully we that have Rev1.3 devices will be notified about a SSL update (7392), who are all presently on 7390_NoDo....
Then all should be nice....as I'm totally enamored with WP7, and will patiently await the next OS......Mango...!
Resetting the phone for an update seems a bit extreme. There's no way on can simply remove some content from it (maybe cycle the power to clear some things) and then go? I hardly ever use more than 8 of my 16 gigs so it's not a huge problem for me I guess.
I have two Focus 1.4 phones and the update went fine for both. Then I updated one of them to the Mango Beta and it started rebooting (it would freeze, the back button would not respond, and then the OEM screen would appear as it rebooted). I was using programs like IE and Maps when this would happen and it happened 3-4 times within a short timespan (maybe 30 minutes).
My solution was to Reset the phone (Settings|About). It has only rebooted once in the past day since then (acceptable, being it's a Beta). I hope this was a unique problem and not another issue where 'you can update but have to lose all your settings and programs' type thing.
Fair warning, this is exactly how my surround acted before the SD card in it went belly up. If you have an SD card in there you may want to be aware of that. Eventually it started displaying "Your Memory is not supported" messages.
it looks like mango will land on devices by early september,I just read on a couple of blogs that it has been released to Carriers for testing and has been RTM.this is exciting.
to all those having difficulties updating their focus,make sure your zune client is up to date,then when the update fails restart your phone and your PC then reconnect your phone and try updating it.You might also want to turn off the BT,wifi,Data connection before updating
this worked for me when updating my HD7 to Nodo and 7392,after failing at step 6 twice(for both updates)
No SD card, I tried my old card with the first focus I had. I returned that one back to ATT the next day and got a new one. I'm not going to try that again for a while.
the problem is the update doesn't fail, it doesn't even give an error code.
It just go on forever waiting for the phone to go in pc connect mode
@tsrblke, yes, it's extreme. But it was the only way, after literally uninstalling, deleting, clearing EVERYthing that I could get the memory-used down below 3GB....that appears to be the magic number---get the used memory down below 3GB.
@Web63 - here are a few things to try:
-Fully power off the phone and the PC, restart and try again
-Insure that the USB cable being used is the one that shipped with the phone (ensure it is plugged into a powered USB port)
-Uninstall/reinstall the Zune software
If all that doesn't work attempt the update on another computer if possible
And if that doesn't work, you might be in a postion where you will need to hard reset your phone
Hello , Any word about 7392 updates for Samsung focus v1.3 . I am losing patience to update mango beta. Pls. help.
Got an update message on my Samsung Omnia 7 this morning on the UK 3 Network, update went without a hitch. Only bad thing is that I also discovered today that the Omnia 7 is being discontinued in the UK. It's a shame as I honestly think it's one of the best phones I have ever owned.
Brian, Web63 gave you a specific error message. You advised generic solutions (I'm impressed you didn't mention rubbing an eraser on the battery contacts).. My guess is that you don't have a clue. This reminds me of technical support phone calls where the tech has you go through the rediculous, none of which works, and then you start replacing the hardware.
@ Brian: Thanks for your help. I tried ALL the solutions you suggested and still I get an uodate error: 80004005. However, I notice that 'StripeyMiata' who posted recently has successfully updated his Omnia 7 on the 3 UK network. Maybe it's an Orange problem... again.
@Web63, did you try the Windows Phone Support Tool, or the specific Samsung Fix tool?
@ dkb1898 : Hi, I've tried both and still no luck.
Seriously, people with 1.3 (and I am one of those people) are getting this upset about not getting a basic security update?
Again, I have a Focus 1.3, but I am not going to get upset about about not getting the 7392 update. The reason being that the chance of running into a situation where the invalid signatures are triggered is unlikely seeing how they have been removed when they were seen as fakes.
In addition, AT&T is SLOW! I bet that the next update 1.3 users get is Mango.
I’ve tried every trick, tweak & work around I can find for the Omnia 7, I’ve re-installed Zune and even tried it on two other PC’s with clean installs of Zune & also re-set the phone god knows how many times and yet I still can’t get this “Samsung Update” installed!?
An interesting point to note here is that the Omnia 7 is no longer available on 3UK or Orange… why is that I wonder?
@Nathan why wouldn't we be upset? It is a security update! If they cannot get this out quickly then what good it is to have an update process at all? People pay a lot of money for phones and monthly plans. I, for one, want my phone updated in a timely manner. Months after an update is released is not acceptable regardless of the type of update but especially if the update is fixing a security issues or a particularly nasty bug affecting multiple users. You, with the 1.3 Focus will not be happy once Mango is not released for your phone until at least 2012 when many other users have it in October. Complaints here are much deeper than a minor security update and go to the heart of why Windows Phone may never take off and not only is this disappointing but it causes a great deal of anger and seperation between MS and it's early adopters.
@web63 - I'm on Orange UK and mine updated first time so it's not an Orange problem specifically...
C'mon Microsoft. You NEVER told us that there was a problem updating the Samsung Focus v1.3. But now that the v1.4 problem is [apparently] fixed, you're still not delivering 7392 to us v1.3 owners. What's going on???
The fact that you won't even respond to your customers on this issue is astounding. Do you have so little respect for us that you can't even comment on the topic? You should be embarrassed.
@ Freypal: That’s a relief , thanks for the info - much appreciated :)
Any updates regarding the Samsung Focus v1.3? It's discouraging that it's taking so long, with little-to-no communication, for a security update. Also, any word on whether the process will get better for the Mango update?
And still you can't be bothered to explain to us Focus 1.3 users why our phones are not getting updated?
1.4 was supposed to be the one with the "memory variant" that was causing problems for you. So why are us 1.3 owners not being offered the 7392 update?
WHY DO YOU REFUSE TO ANSWER THIS QUESTION?
Yes, I'm yelling. You (and other people on this board that are still shockingly willing to defend you) probably don't like it, but given how unprofessional your total lack of response has been, I just don't care anymore.
In an effort to get some info for the 1.3 users (including myself), I have been exchanging emails with Brandon Watson, Senior Director, Windows Phone Apps. I have attempted to explain to him that all we want is some information about the 7392 update for 1.3 devices. He appears to be very open to trying to help. The last email I received from him states that he believes it is being rolled into the Mango RTM update. He went on to say that if I am not a developer, I don't need the 7392 update right now. He finished by indicating that he wanted to verify this information. I know this is not a firm answer, but at least we got something. I'm sure he will get back with me after verifying the info and I will pass it on here. Hope that helps a little.
@Bill Johnson - thanks for the update! Please keep us in the loop as you get more information. Thanks again!
I have Samsung Focus with V1.3 and Zune still says my phones has the latest 7.0(7004) version. Any help to get to latest update (NoDO) without having to hack the phone?
I wonder just how safe it is for us First Adoptors of the Samsung Focus 1.3 to assume that our sweet phones will even be considered for updates at this point. Though a little fatalistic, it seems it is going to be likely we will be forgotten - MS can't even roll out a small update to our phones, gives me all the more reason to suspect that a major update will be even more likely to skip our hardware.
Hope springs eteranal -
I eternally hope I am wrong -
In Peace and Agape,