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It’s underway! This morning, at roughly 10 a.m. Pacific time, we began rolling out the Mango update to phones around the world. I’m sure you’re as excited as we are: Windows Phone 7.5 (aka Mango) is our largest and most feature-packed software refresh to date.
I do want to emphasize that today is just the start. Our plan, as I’ll explain in a moment, is to ramp up delivery gradually—but make the update available to most existing customers within 4 weeks.
I’m sure you have lots of questions about the update process and especially when you’ll be able to install Windows Phone 7.5. Here’s our plan.
Today we’re starting the roll out of Windows Phone 7.5 to more than 98 percent of existing Windows Phone customers. This is a simultaneous, coordinated, global update that cuts across carriers, phone models, and countries. This time, almost everybody is going first.
Check Where’s My Phone Update? for the latest global status info.
When will I get it?
While today’s rollout includes most of our carriers and handsets, we’re not making Mango available to everyone at once. So it could be a few weeks before an update message for Windows Phone 7.5 appears on your phone.
Why don’t we just blast it out?
It’s a fair question. Delivering Windows Phone 7.5 simultaneously to so many phone models and carriers requires the right engineering balance. Speed is a priority—but so is quality. We’re not just delivering our new operating system but also new software supplied by individual handset makers. This “firmware” is necessary so your phone—and apps—work with all the features of Windows Phone 7.5. But it essentially means that we’re supplying not just one update, but many different ones, given the variety of Windows Phones and carriers out there to choose from.
If a problem comes to light, it’s critical that we can isolate and fix it quickly. So we’re deliberately starting out slow. This week, we’ll be making the update available to 10 percent of customers. If everything looks good, we’ll open up the spigot a bit more—to around 25 percent. We’ll hold there for one or two weeks, then quickly ramp up to 100 percent—monitoring quality the entire way. That’s how we ensure Mango arrives both quickly and in tip-top shape.
If we hit unexpected snags, we might have to temporarily slow or halt the update rollout. Starting this week, I’ll resume posting here regularly to let you know where things stand.
How do I install it?
One day a message pops up on your phone saying an update is available. Great! But now what?
Depending on what kind of computer you have, you’ll need to install either the latest version of the Zune Software for PC or Windows Phone 7 Connector for Mac. Then visit Update Central, our one-stop how-to resource for Windows Phone updates.
Once you’re done, you might want to poke around the Windows Phone website, which was refreshed today with new how-to articles, videos, and tips for getting the most from Windows Phone 7.5 (including a big list of new feature highlights). Finally, don’t forget to check out our new online Marketplace for apps and games!
Eric Hautala, General Manager, Customer Experience Engineering
HALLELUJAH!!!!! You guys are spectacular! I'm buying you all a round of drinks, but since I'm in Missouri I guess I'll have to drink them for you. Congratulations!
Excellent! I for one appreciate the increased transparency. Looks like you learnt well from the Nodo experience. Keep up the good work guys
so much awesome, words can not express
lol, Compare and contrast these two statements:
"Today we’re starting the roll out of Windows Phone 7.5 to more than 98 percent of existing Windows Phone customers"
"So we’re deliberately starting out slow. This week, we’ll be making the update available to 10 percent of customers. If everything looks good, we’ll open up the spigot a bit more—to around 25 percent. We’ll hold there for one or two weeks, then quickly ramp up to 100 percent—monitoring quality the entire way"
So is it rolling out to 98% of WP customers or 10%?
No update for Omnia 7??? Again? Why can't you learn with your erros Microsoft? I'm a Portuguese (proud) owner of an Omnia 7 and I'm very angry with you because you're delaying the update for my phone. Has you did with NoDo...
Shame on you.
Open the spigot faster darn it!
I am eagerly waiting for this to hit my phone. Great work guys!
Great work! I would like a way though to update myself through Zune, without being randomly selected. In other words as a power user opt in to be one of the first to get the update.
So how are you determining whch 10% are getting the update. Is it the first 10% who start the update or are you selecting them in some other way. My phone is updating as we speak but I'm curious.
@manuelcostajr - Blame Samsung and your carrier...especially the carrier which in your case seems to be consistently dropping the ball!
Omnia 7 problem again?!!!!! Seriously what is going on?
What's with the contradiction? So today you're targeting the 98% of existing WP users yet only the first week 10% will be targeted? What the ... !
Very nicely done! Big congratulations on the level of communication! Looking forward to Mango, then a hardware upgrade to include FF camera!
I just knew some of the first comments would be complaints. Good grief.
Thank you Eric! Great post, clearly explaining the reasoning behind a progressive roll-out.
As another user mentioned though, why can't there be a way to override the random selection and grab the update as soon as it becomes available? Many power-users (typically the most vocal and the ones making phone buying recommendations to friends and family) would happily agree to a "Installing this update now may result in unforeseen issues. Proceed at your own risk" warning to get the update ASAP. These are the users that will know how to revert to a previous build if there are issues, and will understand the responsibility they take.
Heck, you could even have a programming skill testing question before the update is downloaded :)
Eric - The improved transparency is great. While I appreciate the desire to limit the initial roll-out in order to minimize potential issues, it would be nice to also have a "manual/force update" method for enthusiasts - perhaps by manually checking for updates in Zune. I don't like the idea that owners who don't care about/don't do updates might get a notice today while others who are more eagerly anticipating the update might have to wait another 4 weeks.
Arghh i'm so geekly excited now :) thanks, finally the wait is nearly over :), and i agree to the people saying about opting in to being one of the first to be able to update :)
I don't understand I'm with vodafone in the UK which your update tracker says is getting the update but its not showing?
Wow just when I though that we are no going to have another NoDo fiasco this happens... Incredible.
I'm sorry that some people have the ability to see contradictions. Please don't be mad at me for pointing out facts. Nobody is "rolling out" updates for 98% of the users if only 10% of THOSE can get it the first week. They aren't rolling out anything to you if you can't get it.
hi, thanks good blog site.
SO excited. I can't wait to get the full update and get out of this beta!!
Just updating to Mango RTM Step 8/9....
Now the question is when is the latest we will hear is we are in the top 10%?
@Eric Hautala and team, I applaud your efforts, and thank you for laying out in as much detail as can reasonably be expected given all the variables how this rollout will work. Even if SOME people didn't understand it, I think it makes sense, even if the prospect of it still being a few weeks is very disappointing. I'd encourage you folks to pop in pretty frequently with a "how goes it" update, letting folks know if you're hitting your various thresholds (10%, 25%), explaining any snags that might come up and to what extent those would impact us (and WHO it would impact). You can pretty much bet most carriers will NOT be nearly as forthcoming, so you will be a better gauge as to progress than our carriers.
One thing that I think is on a lot of users' minds is whether or not those who aren't developers, but who loaded the Betas via such means as the WPSupportTool, will see & be able to use the two clean-up updates to avoid rolling back to NoDo or if we should just go ahead and bite bullet and roll back. I don't really have a heartburn either way (I knew the job was dangerous when I took it, as they say). I'd just like to know if we should roll back or sit tight.
Oh, and one last thing, based on a tweet that just popped up from @joebelfiore. We expect (and he confirmed) WiFi hotspots are supported in Mango. But he tweeted that it supports the "feature on new phones", with the caveat that it needs handset and operator support. How would we know if any of the legacy phones support this feature? It's no secret that there were a number of hardware features that the OS simply didn't support initially. It seems like, at most, it would be a firmware update and carrier "switch-on" to enable hotspots on devices.
To be entirely fair, it was stated several times "Starting" "Begining" "Not all at once" And that's exactly what's happening.
The process is starting for 98% of customers, for that last 2% it hasn't actually begun yet. Is it a bit of a marketing thing to chuck in the "98%" yeah totally. Is it really a contradiction, eh, not really.
It doesn't appear I'm in that inital 10% (Connecting to Zune shows up to date on my 1.3 focus). Yeah it sucks, but on the flip side this isn't NoDo all over again. Most phones are in roll out mode at least, which beats the hell out of "Maybe someday you'll see it."
@DreilingStL. I assume your from StL, in which case I'd be happy to drink their beers. You can deliver them right to my door :P
It's pretty obvious who doesn't have their act together...Dell, Samsung, and especially Telefonica!
"Except Samsung Omnia 7 models." - It's just awful ... What is so offended the owners of this smartphone?
I believe that the update should get all smart phones simultaneously. We're waiting here and let others also waiting for!
Very nicely done! Thank you for the professional approach and high level of communication. Looking forward to an upgrade on my Surround now and a hardware upgrade to front facing camera soon.
No Mango for me yet. (HTC 7 Pro with O2 Germany.) :-(
Good work MS! I love this news!
I'm wondering. Will Mango be installed if I remove NoDo? I don't want to try out for fun but if it would work...
I agree with some others, people who check for updates on Zune should get prio over some random people with no knowledge about the mango update. It should be our choice to install it, and a must for people if it past 3 weeks without issues.
This is excellent news. I'm impressed with the engineering feat of a simultaneous start for all these phones/carriers/countries. Also, I appreciate the transparency and honesty of the updates. I can certainly wait patiently for the update.
My Question is about the HTC Arrive for Sprint. When is this expectyed to be updated or is it part of this initial rollout / mass update?
Is the update going to come through the phone service or through Zune? I ask because I have a developer phone that doesn't have any phone service. It is technically a T-Mobile phone but it has no SIM and internet access is only through wifi.
BTW, I see no contradiction in the percentages listed. They are _starting_ a 4 week rollout to 98% of the phones. In the first week only 10% will get the update and presumably 2% will either get the update at an unspecified later date or they'll never get it.
I agree that it would be nice if enthusiasts and developers had a way to jump to the front of the line. I'm not going to release a Mango version of my apps until I have final Mango dev tools and a final Mango phone to test it on. Regardless of how good the emulator is I still want to test it on an actual phone first. MS is pushing for devs to get Mango apps in the marketplace but I think devs want final tools and phone OS before that happens.
But why is Samsung lagging behind (again)? And this has nothing to do with carriers as I own an unbranded Omnia 7
great news as long as you don't own a Samsumng Focus v1.4. Really microsoft?!?!?!?!
Thanks for making us feel like second class citizens AGAIN!!!!!
@MilCopRet - READ to blog post and check out the Where's my Phone Update!
Wow, wow, wow. Talk about learning from the NoDo experience. Good job!
Microsoft asks us not to install downloaded firmwares but at the same time we read that unbranded Omnia7s receive Mango while DT-branded ones not !
Eric, wouldn't Microsoft be doing themselves a favor if they were the ones who had bought T-Mobile? There are so many restrictions that the carriers impose on the OS developers that it only makes sense that in order to provide the best user experience possible that Microsoft purchase a wireless provider. Microsoft would continue to provide phones for other networks but they could really optimize the user experience on their own network. Is this something Microsoft has considered in the past? If the AT&T purchase of T-Mobile is somehow blocked I think Microsoft should step in.
If I'm reading right on some forums people who has RTM and the betas are the ones that are getting the update first? Might be a good idea to install the RTM and get the update right away instead of waiting weeks.
Give me Mango on my own risk!
10%... sorry but it is not fair...
Push the button to roll out mango for every one!!!
@jkrejci72 - BLAME Samsung! It's obvious Samsung, Dell, and Telefonica especially do not have their act together. This has been known about Samsung for a while, and they keep repeating the mistakes even though they have had a good year to prepare for this.
@688, you clearly don't see that this is two different aspects. The 98% of users refers to the various handsets and carriers---in other words, though only 10% of INDIVIDUALS will see it initially, those 10% will be spread across 98% of carriers & devices. This means a person in Europe using an LG device will be rolling at the same time as a person in the US with a Samsung device, and so on. Good grief, people. It's not rocket science.
@Chatfix, did you not read his reasoning behind the throttling of the rollout? Come ON! It makes perfectly good sense to start the train slow to make sure all the things they did to try to make this work across virtually ALL devices in EVERY market lives up to their expectations. Then, by next week, if they don't see any hiccups they'll widen the pipe. Although I have no insider knowledge, I wouldn't be surprised if things go unbelievably smooth by next week that they don't maybe open the pipe more than 25%. Remember, they're doing this completely different from the way previous updates ran. If they have a train wreck right off the bat, it's easier to recover from 10% of users crashing than 25% or 100%. This makes sense, folks. It just does.
I am in india , I bought unlocked Dell Venue Pro from dell.com in united states...My Zune says no update for me and my software is up to date! Please help!
Can we get some real info on the Omnia 7 update as its already seen to floating about that we may not see mango at all.
@anshu2000 - READ the blog, this isn't a support forum! If you haven't figured out by now the Dell doesn't have their act together with this, they you should call DELL!
Updating now... Whoo Hoo! Verizon Wireless HTC Trophy
Got the update here in Missouri for my Samsung Focus! Updating now! :D
Awesome!!!! Great work guys! This time you've done it right!!!!
good job windows phone team... but pr team is really failing at managing expectations... from what I can tell I won't (as an informed user) be able to go to zune and get my update. I will have to wait for an AT&T text... sometime between now and a month (or more if there are snags) meanwhile my focus 1.3 doesn't even have the "security" update... good thing that update wasn't about anything important like security... oh wait... oh no...
I had the Beta version but now it wont let me download the real one, I reset it to it's normal No-do and now its being weird... Help!
So what you're saying is it will really be still another month before most people will get the update.
@ ScubaDog2011 I read the blog, of course.
But Microsof is a big world concern, I can't believe that this update prucedure is realy necessary.
There was enough time to test it with all devices...
@jame manes is your focus unlocked? did you get a message from your carrier first or did you just plug it into zune and it started downloading? more info please. thanks.
For my Verizon HTC Trophy I connected to Zune and checked for update. It showed an update available. This was the 7392 update that other phone already had. It took about 20 minutes. Once completed, I then received the notice on the phone that an update was available. Now getting 7403.
C:\Program Files\Zune>updatewp /list
UpdateWP version 4.7.1404
Error: The installed version of the tool (4.7.1404) needs to be updated to match
the Zune version (4.8.2345). Please install the tool version 4.8.2345.
If anyone has one of the Betas loaded gets the notification, please post here.
Samsung Focus 1.4 users are left in "testing" mode again. Really?
Update 7403 completed - now getting 7720... Sorry for all the updates, just telling you what I am seeing.
Way to go, guys! :hits update........shoot!.........reads one article about new features......hits update....shoot!:
+1 for "let me update myself" button.
I had a Beta loaded before (7720), Just finished updating to the official one (Dell Venue Pro)
@Chatfix, you're kidding, right? Did you not witness the near-disaster of NoDo? And exactly WHEN was Microsoft able to actually test their new way to distribute? This IS the test. Like it or not, after all their internal testing, we are all still guinea pigs. Just saying "10%" still means a really large group of devices, particularly when you realize they across almost all OEMs and all carriers. I'd love to see you do better.
What? Staged rollout with 10% in the first week? You gotta be kidding me!!!!
Unbelieveable how MS fails again after the Nodo debacle, looks like they didn't learn anything at all!
The truth is, now there's big "Mango is out" news on all important tech sites and the comments are turning into an angry "I can't get it" s-fest further dragging down the public opinion on WP7. Instead of succeeding in making Android's update system look like a joke, they deliberately turn this into a big marketing disaster by taking months to deliver the update.
Why this testing phase? Doesn't MS have a QA department ??? It's not like Mango RTM-d yesterday, this was months ago and the OEMs and carriers also tested everything and after all this testing now they're starting with some more testing? What's going on at MS?
I just don't get it?
Lionel Menchaca from Dell:
later this fall, we will be supporting Mango for customers in the U.S., EMEA and India with unlocked versions of the Venue Pro. We will also support the Mango upgrade for those with T-Mobile, Cincinnati Bell Wireless locked versions of the phone. Regarding customers with AT&T-locked units, more information will be forthcoming
Yay! I got my phone fully updated about 30 minutes ago. very slick and solid!
This smells like NoDo all over again, every site covering the news about the Mango release most of the people are saying that they are not getting it. I wonder why Mr. Eric Hautala didn't mention anything about the 10% upgrade bs before...
the people who are complaining about it not being avialbe for their phone because of MS is full of ***, MS rolled out the update to providers and the providers test and make it aviable for you. So if it is not aviable yet blame your service provider.
jaydish, um, you're just wrong. When the update status is in "delivering", the carrier is taken out of the picture. It is then all upon Microsoft. So, in fact, Microsoft is to blame.
consider this? www.wpcentral.com/force-mango-update-early-through-zune-software
windowsphoneenthusiast: yes, but it doesn't work for everyone, including me
I just checked and connected my phone ( HTC HD7 ) and it's carrier unlocked , Singapore shipped model.
My zune is also updated to 4.8 but i dont see any notification of any update available ? Guys is this a problem ?
When will i get it?
FYI, I was able to force the update on my Samsung Focus even though Zune said the update wasn't available. Click on "Update" and immediately disconnect from the internet (pull your ethernet cord, disconnect wireless, whatever). You'll be able to get the update then. Dumb, but it works.
My phone is carrier unlocked and I don't get an update, so it's MS's fault.
If the Update isn't here in 3 Hours, I will try the Disconnect-Internet trick.
Good thing Zune is so poorly coded making it easy to fool.
4 weeks!!! That's a joke! All I wanted was MSN on it. The one by miyowa is bloody awful and the only other one by im plus (which was excellent) was told by microsoft to remove support for MSN. At least Microsoft should allow im plus to have the msn feature back on then I wouldn't care if mango came out next year... To be honest... it looks like I'll be pre-ordering the iPhone 5 instead of the new WP7 handsets. iPhone 5 has all the features I need and I know they're as secretive as anything when it comes to update but their OS is so much more mature that it doesn't really matter when the updates come. WP7 is just too basic and with restrictions mentioned above... well it's starting to feel like a joke. I'd gladly risk the update to get it early.
@Eric Hautala @EricHautala @Eric_Hautala #ReadThis #Respond
Thanks Eric. You've completely ruined my day with the throttled roll out. Before children sit here and try to defend the actions taken by Microsoft, I would like to make a point.
My WP7 History: When the Zune Phone was rumored in the early 2000s as Project Pink, I immediately stuck to it and waited. Buying a Zune 8 and then after it died on me from over use a Zune HD with my best buy warranty. After years of waiting Project Pink came to fruition as the Kin series. Complete garbage, but I waited due to another rumor of a Windows Platform. So I waited some more and then WP7 became official. I joined the site and anticipated the fall 2010 launch. I even bought my Samsung Focus when it was first available. It was an Xmas gift so I had to wait with my dream phone for a month or so. Then NoDo was announced. Waiting upon waiting upon waiting. Chris Walshie came to the rescue to many WP7 devices with NoDo. Then waited for a fix for them. Got the fix. Then a security patch came out. I still haven't gotten that and it's the launch of Mango. My point being I've waited year upon year for you Microsoft. I've been patient, gotten picked on for using WP7, recommended it to people, defended it.
Now you're telling me, after my YEARS of unwavering loyalty that I have to wait up to another month for Mango? Can you even fathom how enraging that is? I don't want to wait for Mango (Before everyone else says they don't want to either, you most likely didn't obsess over WP like I did and if you did let's be friends). I shouldn't have to wait for Mango, especially since I was one of the first people that bought the damn phone back in 2010. You're just lucky Android is riddled with malware and trash and that iOS isn't my cup of tea. Otherwise I'd be buying a Samsung Galaxy S II on AT&T right now. I don't mean in the near future, I mean driving out to the store to use my upgrade on it.
In closing, my point is that you should allow users the right to update when the build is ready and releasing as they please. But still send out the update notifications when its time for everyone to get on board. Kind of like throwing a bone to the Poweruser and whatnot. I hope you take the time to at least respond to this.
BY THE WAY - ATT CUSTOMERS - Delivery has begun for the HTC Surround, LG Quantum, and Samsung Focus v. 1.3. The HTC HD7S is currently Scheduling, while the Samsung Focus v. 1.4 is Testing and the Dell Venue Pro is in Planning.
To all of you who are currently upgrading to Mango: I envy you, you son of guns! I have to wait until I get home to check if almighty Sprint will let me upgrade my phone too. If not, guys, let’s hang in there...
Although I understand the explanation Eric provided us for the “slow” rollout, I still think it should go faster than that –or at least, percentagewise. I know we shouldn’t compare apples to oranges but if MS can rollout updates at the same time to different OEM PCs, on different networks, why can’t they emulate the process with Windows Phone?
But, I have to admit that this update/upgrade process seems to be better planned than the 3 previous ones. I honestly thought I was going to get Mango some time in December. At this point, I ask everybody to give this update/upgrade process the benefit of the doubt… it just started; let’s wait to see how it rolls out!
@ ScubaDog – Some individuals don’t have the same level of comprehension as others. To be fair here, what Eric wrote about the rollout percentages was not completely clear… it left some room for interpretation. Let’s try to remember that even though you and I are willing to wait those extra 2-4 weeks (if that’s the case), there are others that can’t/won’t.
xebec: The forced update seems to work for phones that are eligible to update to Mango in due course. If yours is not on the list, or for any other reason doesn't accept the update, you will have to wait till you get it officially. I know quite a few people for whom the above method works. :)
There is something that i'm not understanding.
What is the problem with omnia 7???
I bought one last month and I'm following all the steps of the mango update since then.
Today I find myself with these comments about Omnia 7.
Is true that the omnia 7 will not receive the update???
jaydish, you're wrong again. Delivery is only for 10% of those. I am on AT&T, with a 1.3 Focus. No update available.
@windows phone enthusiast: My phone is elegible. it is an AT&T 1.3 Focus. No update, as many others in that thread you posted have stated.
Your phone checks for updates every so often. Said message will be delivered via the Phone OS, not from an AT&T text message. If you plug in your phone and click "Update" under "Settings" in the Zune software, you can trigger an update check...But MS is currently throttling the update roll out to check for bugs.
@cmwind It is a legit 1.3 ver focus. I was sitting here and it told me I had an update so I updated. Came up on my phone.
Don't worry Omnia 7 works fine with mango and you will get it. I just also got a notification for an extra samsung update aswell but as my battery is empty i'm going to charge it first before installing.
ok update to Mango finally complete Verizon HTC Trophy (Florida) The whole process (3 updates) took just over 1hr.
HTC Trophy on Verizon updated just fine! Only snag was on reboot I wasn't around to catch my phone and click the 'close' button so it didn't connect back up to my PC and Zune was stuck at step 9/10. However once i saw the successful message on the phone, i dis/re-connected it to PC, and we're golden.
SPECTACULAR job, WP team - this is a golden case for how to properly use Lessons Learned. *applause*
A big Thank You Microsoft!
I just updated my phone (about 4 updates, and the Samsung update took the longest) and Mango it's working like a charm! The update process was really nice and smooth. And the best part, I participated in the Beta and didn't have to restore my phone to the backup I previously (pre-Mango) made!
Really really nice work!
I don't know if this is feasible, but it would be cool if people with App Hub accounts were always in the first group to get every new update.
xebec: Sorry to hear so. It works for me, that's why I shared.
Great news, except for Omnia 7 users. Yet again i'll have to wait weeks but I solely blame Samsung for this. I think last time Deutsche Telekom/Samsung kept me waiting nearly 3 months. I don't think i'll be buying Samsung again which is a shame because their hardware is second to none (IMO).
You guys are so so sweet and so so so nice. Thanks.
xebec: You may want to try the following, if you haven't already:
1/ Restart your device prior to updating.
2/ Make sure you don't have wifi turned on as well.
Suggest using this if you don't want to wait wmpoweruser.com/simple-trick-to-force-the-mango-update
www.wpcentral.com/force-mango-update-early-through-zune-software seems works fine, backup is running
My Omnia 7 was running the Official ISV Mango Beta 2. When I plugged it in at 19:01 (CET) it told me that an update was available. It then first installed an update to 7720, then corrected the update servers in a second update and lastly installed a Samsung update which got the compass and camera drivers working correctly (which they were not during the beta).
What many are referring to as test for the Mango Update was that Microsoft updated over 75.000 devices to the Mango Beta as part of the ISV Preview Program (developer beta).
WindowsPhoneEnthusiast: You are a genius!!!! Your trick worked for me after 4 turns! Thank you so much!!! You just made my evening!!!!
Anyone with an Arrive (Sprint, US) get the update yet?