How-to: Restore SkyDrive files missing from the Office Hub

How-to: Restore SkyDrive files missing from the Office Hub

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If you woke up this morning, checked your phone’s Office Hub, and didn’t see some of your OneNote notebooks or Office docs—don’t panic. As the Windows Live team explained on its blog yesterday, a recent SkyDrive upgrade is causing some Windows Phone owners to see a message saying their Office documents were deleted from the SkyDrive servers or can’t be downloaded.

Your docs are just fine, as the Windows Live team explained. But to make them reappear, you’ll need to reset the Office Hub. It’s a quick workaround, but take care because it will delete any Office docs saved locally on your phone. So make sure to e-mail them to yourself first. You’ll find step-by-step instructions in the Windows Live blog post and here on Microsoft Answers.

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  • @LocoKip, did you have to do anything special to see the shared folder via the website?  The point I was making is that I can't see my wife's shared folder or notebook via the phone OR the website, which leads me to think this may have turned out to be a bit messier than first thought.

  • LocoKip
    5 Posts

    I followed the "Reset" Office Hub and it seemed to work.  My wife and I use One Note on the Office Hub all the time for Shopping lists and the dreaded Honey-Do list.  Works great again.

  • At first, I didn't think I had an issue with this particular update, but I think I may have found out otherwise.  I love OneNote and installed the app for it on my wife's iPhone 4 so we could handle our shopping list seamlessly.  Initially, the only problem I found was that if I created a share (folder and notebook) on my Skydrive my wife couldn't see it on her iPhone app.  But if SHE created the share on HER Skydrive, I could see it fine.  So, that's how we went, and this worked quite well until this latest Skydrive update.  Suddenly I could no longer see the shared notebook.  Well, I went into her Skydrive via the web, unshared, then re-shared the folder & notebook and let it send me an email....which I never received.  And I don't see her share show up in the "shared with me" area of Skydrive on the web or my Focus.  So, I'm not sure what the deal is there.

  • Conny
    60 Posts

    @Tee, agreed. Couldn't help but laugh at the post after yours though.

  • @Rodney E. Jones I honestly would have thought the droid boys would be too busy messing with the ios fanboys/their phones to hate on us :p

    @Conny anyone who posts about rosetta should get banned ==" it's so annoying to see, especially when i go through all the comments on each post.

  • Conny
    60 Posts

    @Michael and Gang... Can we get Nimitzy banned? All he ever posts is bad spam. Heck, he has almost as many posts as I do.

  • danielgr
    73 Posts

    Forgot to add, understand Microsoft thought some features of WP7 not to explode people's dataplans, which is not a bad thing as such. Now, there are countries (like JP, where I live) where people get unlimited data. For those people it is simply a shame that we have no control over the quality of photo/video we upload to skydrive.

    Why do I pay for an unlimited data plan and a phone with 13Mpixel camera if I can only upload shitty quality stuff to skydrive?

    There definitely should be an option to choose your quality somewhere in the settings...

  • danielgr
    73 Posts

    Recently I've been posting this stuff on the Skydrive Blog, but maybe they actually belong here.

    This problem wasn't great, but anyway, it's not the end of the world. Talking about Skydrive & WindowsPhone though, here are the things that really bother me and hope you'll get fixed soon.

    1) The WP7 doesn't integrate Skydrive Groups... It's so lame that nothing done within a group is accessible through the pictures/Office hubs...

    2) You made a hell of an advertising for "sharing with skydrive on the go", then turn it off because dumb people didn't understand that when clicking in "share on Skydrive" files would actually be "shared". So really, I want  a "share folder" accessible from WP7 with "social messenger" feature activated (the day you killed that one was my greatest disappointment so far with WP7). I don't need facebook and have been using skydrive for years to share my life with my family, being able to do it "on the go" was one of the main reasons I waited for WP7 to begin with... Really feel screwed...

  • Yeah. These haters online will find some way to put Windows Phone down by pointing out any little mistake with the OS. It's usually Droid boys who are quick to jump on these things. Luckily the information is safe and sound on the servers. Thanks MS once again for turning what could have been a big issue into a minor learning experience.