An update on Windows Phone 7.8

An update on Windows Phone 7.8

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It’s been an exciting month since we officially launched Windows Phone 8. Devices are in stores, reviews are out, and ads are appearing on TV. Feedback so far has been great, and we’re really enjoying seeing how much our customers love the new Start screen. It’s especially fun to see people posting screenshots of their Start screens all over Facebook, Twitter, and sites like http://mytil.es and http://whatsonyourstartscreen.com. As you’ll quickly notice, each is as unique as its owner; the new Start screen is one of the easiest ways to make the phone reflect your style, your passions, and your personality.

The Start screen on Windows Phone 8The Start screen on Windows Phone 8

Reviewers agree:

“It’s not a stretch to say that Windows Phone 8 has the best home screen — the perfect combination of flexibility, design, and simplicity — of any major platform right now.” The Verge

“Someone who glanced over my shoulder and looked at the user interface of Windows Phone 8 said, ‘That's a really pretty phone.’ He was right.” –Wall Street Journal

“The live tiles and the distinctive user interface remain Microsoft's biggest selling points for Windows Phone.” –Associated Press

But it’s not just Windows Phone 8 users that get to enjoy the new Start screen. As previously announced, with Windows Phone 7.8 we’re also bringing the feature to existing Windows Phone 7.5 devices. During the development process, I used builds of 7.8 on my Lumia 900 and it felt like a completely new phone: resizable Live Tiles totally change the way I do things, providing faster access to more of my favorite people, photos, and apps.

Windows Phone 7.8 also includes some other cool stuff. It doubles the number of theme and accent colors—to 20—so you can make your phone even more personal. There are also new lock screen features: the option to automatically display the Bing Picture of the Day plus the ‘A1B2C3’ PIN/password challenge to prevent accidental device wipes on phones connected to Exchange accounts.

And there are new apps coming for Windows Phone 7.5 and 7.8 customers. The hugely popular Words with Friends and Draw Something are already available, while Angry Birds Space and Angry Birds Star Wars are on the way.

New models running Windows Phone 7.8 are beginning to launch in many countries around the world, strengthening the ecosystem by bringing more Windows Phones to more people. These devices will typically be sold at a range of lower price points, meaning there will now be Windows Phones for everyone’s budget and need. This is incredibly important for broadening the reach of Windows Phone across the globe and ensuring we have the right product for every market.

Speaking of broader reach, Windows Phone 7.8 also expands the number of markets where customers can buy apps and use the Xbox service. Testing of this rollout is ongoing, but we’ve already managed to increase our global service coverage by over 30%, to 95 countries—a number that should continue to rise.

We know you’re eager to get the Windows Phone 7.8 update, and we want you to know that we’re working closely with our hardware and carrier partners to get it tested, approved, and rolled out to as many devices as possible in early 2013. As we work to quickly get this in the hands of our loyal users, we’re also striving to deliver a high-quality release and ensure a smooth transition for our widely expanded services.

Thank you for your support of Windows Phone.

-Terry

Corporate Vice President, Windows Phone

223 Comments
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  • hethler
    0 Posts

    We are already on the other half of the year and yet I still haven't get my 7.8 update. I lost my patience but still holding up on a tiny hope that the 7.8 update will soon shed it's light upon me... soon... hopefully. Please make it happen Microsoft.

  • it's been five months since 7.8 was released.  Since neither Samsung nor AT&T seems to know when - or if - this update will be available for the Samsung SGH-i917 ("Focus"), can someone from Microsoft please nag them?  Thanks...

  • Windows Phone Surface-N concept:

    www.youtube.com/watch

    Best comment to be considered: "How is it possible, to achieve such a stunning result as a singel person, and a million-dollar company is working months for 'small tiles' "

    Users are desperate for some of the features (e.g notification cenre, folder groups, and many other good ideas), beatifully carried out in this concept, implementation of these is only question of decision, typical quick-win scenario...

    So one asks: why is development this slow?

  • So one asks: why is development this slow?

  • www.youtube.com/watch        Best comment to be considered: "How is it possible, to achieve such a stunning result as a singel person, and a million-dollar company is working months for 'small tiles' "      Users are desperate for some of the features (e.g notification cenre, folder groups, and many other good ideas), beatifully carried out in this concept, implementation of these is only question of decision, typical quick-win scenario...

  • Windows Phone Surface-N concept:

  • Please help me! I think so that there is some problem in my wp7.

    No update found till now and I am using windows 7.5 only and not being updated to 7.8.

    Please tell me how to update my phone.

    Thanks!

    Please mail me if you can>>>

  • Will I be able to get a phone with Windows 7.8 from my local Orange shop in <a href="http://www.holidayrentallorgues.com">Lorgues</a>

  • Ark-kun
    18 Posts

    What a bunch of liars!

    "Phone Enthusiasts program" - HA-HA-HA

    I'm a registered developer, my phone is not bought from any carrier. And still Microsoft cannot let me update to WP7.8.

    What a bunch of stupid megalomaniacs thinking that they can grow their tini market share ny pissing its users.

  • San7ae
    0 Posts

    Totally disappointed by the delay of Windows 7.8 release date. And seems like, the update is not as advance to meet the expectation of costumers. New Start screen is just not enough, we need a advance update. Need vedio sharing facility, need more languages, need a updated windows player, need more apps. I love Windows phone, but the lacking on my phone compells me to support Android in the debate.

  • I say just release the update already! It sounds to me like it is basically just a face lift anyhow. How much testing is needed for that? Besides, you can do all your tests in your little "sandbox" environment all you want, but you won't get REAL feedback until you get it out to the masses. You can always push out micro updates as you get that feedback. For the wait we are forced to endure, I would HOPE the update includes a LOT more than just the facelift though. I have been showing off my phone to everyone I know trying to convince them the Windows Phone is the best operating system offered. Well, WP7.8 is actually now the SECOND best... We who are stuck in 7.5 land are trapped in third. Give us something to play with!

  • Pitty74
    0 Posts

    I wish Microsoft would reply sometimes. Hey Bill Gates your employees suck. I read alot of blogs and they don't even respond to these people. btw lets get that wp7.8 update out and i will see if id like wp8.

  • Tomasp
    0 Posts

    When this update will be released?

  • md14bc
    0 Posts

    Now that it's Jan 2013, where IS the 7.8 update? People talk of their disappointment on being an 'early adopter' of Windows Phone - and therefore a paying customer and supporter of Microsoft. What about the fact that many of us were 'early adopters' of Win Mobile long ago? My fifth Win Mobile device ran 6.5 (an HTC HD2 - brilliant!) but again, as before I have a phone (Nokia 710, WP 7.5) that is behind the times while still having 18 months of contract to run before I can upgrade. What will be the point of WP 7.8 then?

    I can understand that you 'find' a better system that won't work on previous phones, therefore dumping many of us back in the previous century. How come that other programmers (hackers?) have been able to run these new systems on older phones such as the HD2?

    With companies like Nokia producing excellent phone hardware for WP you surely owe it to them, to yourselves and to us to retain your existing users (i.e., paying customers) and not see us all drift away to inferior systems where we feel better treated.

  • Windows Phone 8 is a winner and will get even better.  It took some discouraging rampup beginning with Zune mp3, Kin, and Windows Phone 7.  I think it would be very wise for Microsoft and it's OEM partners to offer incentives to the carriers and allow early upgrade options for contract renewal.

    My wife and I both upgraded to 32 Gb Lumia 920 Windows Phone 8 devices on Black Friday and got them with a free inductive charging plate for $49.00.  If an early contract extension was offered to existing Windows Phone 7 customers and they could upgrade to Windows Phone 8 devices early you would certainly get a high percentage upgrading.

    I certainly would upgrade my existing Samsung Focus early to Lumia 920 for $99.00.  Try and find a decent 4G LTE enabled Android Phone or 4G LTE iPhone for this price.  Most likely double or more.

    Hopefully Microsoft will consider this option especially as Intel based platforms are now a reality for phones.  I would hope Microsoft gets Windows Phone 8 ported to the ULV Intel options, get the OEM's to offer their flagship Intel based phones by Holiday 2013 season and would incentivize carriers to offer early contract extension for these options.

  • kamilux
    0 Posts

    Absolutely over-opinionated, but so what, sue me:

    Android sucks. iOS sucks. Windows Phone is starting to suck now too. I have a Lumia900 for several months now, and I hate checking the interwebs every day (and sometimes night before bed) to see if there is any news about 7.8 finally rolling out for my "outdated" smartphone. I'm tired of waiting.

    Making the switch to BlackBerry once the new devices are out. Say what you want about BlackBerry, but when I had the Bold 9700 for three years until the screen died, I was totally satisfied with my "outdated" phone at the time. I was absolutely happy with it and didn't care how old it was or when I could get the new OS updates. It did what it had to.

    Lack of apps for BB10? Doesn't bother me none. Still rooting for BB in it's entirety.

    I wish webOS was still around too..

  • Ok, it's been about 6 weeks, whats's the news? WP tech support keeps sending people to this outdated post, which clearly is not helpful.

    I love my WP, but think I made a huge mistake in buying a WP7 and not waiting for the WP8 phones to come out.

  • it's 2013 where is my update?

  • Can someone please tell me when Microsoft releases Windows 7.8 for the Lumia 900 RM-808? Either is at Navifirm or other source

    psicomartintj@gmail.com

    Thanks a lot

  • Ok, so windows phone 7.8 was never going to be as good as windows phone 8, and when we all bought a windows phone 7.5 handset, in the back of your mind, did you really think that this OS was going to be a huge success?? Erm... No...

    The app store was always mediocre, and thanks to windows phone 8, the windows phone 7x store will stay mediocre, with a handful of apps and game popping up every month. At least we have a stable piece of software

    If Windows and Nokia want their consumers to be happy in the UK, add apps that we will actually use, e.g. A bbciplayer app, add high quality games (e.g. Similar to The Harvester/ Survivalcraft), the ability to create and edit powerpoint documents and a better office experience, better volume controls, equalizer...

  • sb04249
    0 Posts

    Is this a joke? Hardly said anything about 7.8. just how awesome wp8 is. Do you seriously think that's what we want to hear?? I'm beyond disappointed. I was the only one of my friends with a windows phone and now I'm going to tell them not to waste their money. This id a terrible way to treat existing customers. I've been checking on news for an update since summer and now im just pissed off. Oh, and tell Amazon their kindle app for the windows phone id worst out of any platform. Super disappointed. You were my favorite until you left us in the dust. I'll feel better if you change the Zune software to make it easier to make a playlist. If you dont, im telling all my friends and family to stick with apple and google products.

  • mike212
    0 Posts

    First, you dump early adopters. Then you make us wait forever for cosmetic upgrades while competitors are releasing new toys. We may be few, and no wonder!

    If customers like me sat in the board, you'd all be fired by now!!!!!!

  • San7ae
    0 Posts

    Talking about windows phone 7, compared to iPhone and android, i couldnot find as much apps on the marketplace. And the apps for eg. Facebook, Whatsapp have limited features that irritates every user. And its really annoying that we are not getting more languages on our smartphone ( where is Nepali?). And when are we gonna get windows 7.8 on our lumia 900? And where is the flash player? Please work out on these things. I love windows phone. It is really user friendly and beautifully carved. But these scarcity on my lumia compells me to support Android phones.

  • Tim007
    0 Posts

    Just to add, this is MS's clever ploy to get us to buy the next version rather than wait for an upgrade.

    QA and delivery issues are just pure sop.

  • Tim007
    0 Posts

    MS does not respect its users, 7.8 is long overdue and was a simple "catching-up" update.

    Will wait for 7.8 update and then get rid of my Lumia.

    Much rather put up with a slightly more expensive Apple or cheaper Android, than MS simply taking me for granted.

  • Can anyone (anyone?) explain why MS Surface is launched with RT and the device is not made compatible with windows smartphones? I have a Samsung Omnia 7, I bought a Surface RT. They do not talk to each other. The Surface has no 3G so I expected to use my phone as a modem (the wifi function is not showing on my phone by the way).... Alas, no bluetooth supported, no USB modem supported (no drivers). I understand 7.8 will fix these issues... but can anyone (anyone?) shed any light on when 7.8 will be released? Many thanks... Happy Xmas and New Year.

  • Guys you are loosing lot of WP user due to your attitude towards existing WP 7.5 user you are launching new products but if your old user not satisfied with your service then how new user add, Mouth publicity works more than your show off, and when did you guys understand this. i was brought WP in February but after 4 month i came to know that i am using old WP software and left behind by Microsoft. this will not gonna work for a company.

    Early 2013 means January, February, March, April, May, June, July, ...... When ?????????????????      

  • Please Give My Reply that you had hide all my comments to

    namanrmodi@ymail.com

  • your windows hide my comments

  • San7ae
    0 Posts

    Totally disappointed. Just updated my nokia lumia 900 and yet i haven't got 7.8 on my phone. Very less apps and not so effectiv too. And now i m hearing that i wont get updates for those uneffective apps as well. Cant read texts on my local languages. I wont recommend anybody to buy windows phone from now onward.

  • I am am new to window phones and i have got the Lumia 800. It is great but  you cannot custom your own sms tone alerts.  I hope you will be able to custom them in the 7.8 version.

  • I'm glad I sprung for the highest end Windows Phone I could get at its time, the Lumia 900, only to find I can't use it at work because I can't copy my Office documents via USB, which would help since we can't access the world wide web, its an intranet only. Asanine and heartbreaking.

  • Dear Sir ,

    I am using Nokia Lumia 710 with 7.5 update

    I Suggest These Points....

        (1) In a Group Contacts , There is only a limit to 20 People Only.. Make Unlimited.

        (2) Give Also a shortcut to numeric keypad with alphabetic keypad.

        (3) Give NFC Sharing....or Bluetooth File Sharing

        (4) Give a new experience to Internet Explorer.

        (5) Give a more Facility in Office Hub. That is MS Word , Powerpoint, excel etc.

        (6) Make Displaying Number in Contacts ( phone book ) in large size.

        (7) Make Some Improvement on Calculator Application.

        (8) Give " Search Tab" in Messaging . To Find the messages or sms of people directly.

        (9) Make a easy way to transfer music, photos and videos from Pc to Windows Phone and Vise Versa.

      (10) Give Some Improvements on "Settings".

      (11) For the Person Who uses Windows Phone First time "Zune Software is not such easy to understand".

              Make Some Easy Improvements On Zune Software. Like :-

                                                                                                         Easy to Use

                                                                                                         Easy To Understand.  

       (12) I get Laziness When i have to transfer music files from zune software Pc to Windows Phone.

    Sir Please Make Some Improvements....

    I know That Windows Co. will Give me Response Quickly....

    Yours Faithfully,

    Naman Modi.

  • I agree with a few of the comments made here..had the Lumia 900 which l got back in April..been hearing about Windows 7.8 update since June 2012..now almost 6 months later..still no update available..got frustrated..so now I upgraded to Phone 8..cost a lot of money to upgrade...I think that is what Microsoft wants..too frustrate people by making them wait for the 7.8 update..I feel that they are making more money somehow by doing this so some will do what I did..upgrade to Phone 8..as quickly as technology is today waiting 6 months for an update should not be..

  • Dorsoj
    0 Posts

    Mr.Myerson, I hope you and your team will make 7.8 update as close as possible to the version 8 with exception to the hardware factor.

  • Just a note, hackers have put 7.5, 7.8 AND 8 onto the HTC HD2 already. A 5 year old device that shouldn't technically be able to run WP7.8 OR WP8 is already running both and pretty flawlessly. Meanwhile I've been told emphatically that my 8 month old Titan II won't run WP8 and must wait until "early 2013" to get 7.8.

    It's almost criminal how MS is treating the people who are loyal to them, especially after the backhandedness we had to endure during the Windows Mobile days (my first smartphone came with WM5). All of the good will MS built back up by doing the Mango beta and pulling off a pretty successful Mango launch seems to have dwindled down to pre-NoDo levels.

    Until there's a Titan III, I'm sticking with my Titan II and hoping that XDA can once again service my device better than MS can...until MS tries to slow XDA down like they have so many times in the past.

  • ok windows accepted you are delaying the windows phone 7.8 update.. but please provide us the apps like wallet and rooms... please.... and I request you to do release the update as soon as possible.....

  • Hawk
    61 Posts

    @editali...Really?  Useless?  Is your current WP7.5 phone not working due to a software bug?  You people need to get a grip!  My 7.5 phone works great.  Stop all the bitching people and get a life!  Your 7.5 phone works great and when 7.8 comes out, you can install the update OR maybe you'll have an upgraded phone by then.  Point is, what you have right now is NOT useless nor is it "obsolete".  If you want to jump shot and go with an Android, go right ahead.  We're not stopping you!  

  • editali
    0 Posts

    Oh, Great! I am not Android guy, I'm WP75, but I see how Android users get new android releases on their old handsets, while I wasted my money to buy WP7! and now what do I have? useless and outdated phone! While android users can simply update their handsets why should I waste my money on WP8? WP9 would come and WP8 will become useless, outdated and money waster! The next handset I'd buy would be an Android handset. Bad for you MS.

  • Wow there are a lot of negative comments here!

    Seriously, I have only been a user of windows phone for two months, coming from an iPhone 4S, but I will never go back. Keep in mind, when I switched, I knew WP8 would be out shortly after, and that 7.8 wouldn't have ALL the features. I knew that it didn't have some ridiculously large number of apps in the market place and that my device (htc Titan 4g) was not the most powerful smart phone spec wise out there...

    ... big whoop.

    The interface on windows phone is by far the best there is. iOS interface is ageing, android is different on every other device.

    The windows phone user experience is incredible. I was stunned when I logged in the first time with my windows live ID. All my contacts information from all sources right there in the people hub. Add a couple of accounts and I can Facebook and twitter 'til my heart is content, without even downloading an app. Not to mention the best voice control I have ever used.

    Everyone is screaming about all the things that Microsoft has done "wrong", and for the greater majority, neglecting to mention all the things that they have done incredibly well.

    And your alternative is to go to Apple? A company who's name until recent years was synonymous with having bad or non-existent upgrade paths. Or Android, sure the google stuff is great, but every vendor and carrier bastardising their selection of phones until they no longer resemble the original intention.

    I will also point out, that the current phones with whatever version of WP, 7 or 7.5 are not exactly useless. It's not like the introduction of WP8 has made the current phones less functional than they were before. If they were great phones for you before, they are still great phones now, they just aren't the latest shiny gadget.

    If it is really that big of an issue for you, by all means go to another platform, I really think you will be shooting yourself in the foot.

    I congratulate on Microsoft on a fantastic mobile os, and look forward to giving 7.8 a go.

    Uberduberdad

  • greg10e
    3 Posts

    "We know you’re eager to get the Windows Phone 7.8 update, and we want you to know that we’re working closely with our hardware and carrier partners to get it tested, approved, and rolled out to as many devices as possible in early 2013. "

    If you know we're eager to get the 7.8 update, why are you mucking around for so long? Why hasn't it been delivered already - you "announced" it 2 months ago!

    About time you delivered what you promised!

  • cubski
    0 Posts

    A bit disappointed but I can still wait for another month or so, I've already waited for six months.

    www.justanothercarl.com/.../another-update-on-windows-phone-78.html

  • cubski
    0 Posts

    Is it me or is MS intentionally trying to delay WP 7.8 update to force us to upgrade to WP 8?

  • jrodak
    0 Posts

    A really big slap in the face to early adopters. Honestly after all the let downs Microsoft have dealt us with Windows Phone I really don't think I can take any more. One more announcement like this and I'll be switching to some other smartphone. I've been with Windows Phone since day one and I would hate to leave but this is just unacceptable how you are treating the customers that made Windows Phone what it is today.

  • 1jibber
    0 Posts

    Well better late than never I guess...

    Hopefully it doesn’t take the carriers another 4 weeks to push the updates out like they did for 7.5…

    Also looking forward to a fix to the broken compass for all the users in the southern hemisphere: connect.microsoft.com/.../wp-7-5-compass-magnetic-reading-error

  • This tells us nothing more than what you guys said during WP8 keynote. Are you guys including WiFi fix in 7.8 like you are with Apollo? I don't see any hardware restrictions in why not to include it.

  • utter lazy crap. If you are going to wait so long after the "announcement" 30 days after most of us purchased a lumia 900 this past June/July, at least subsidize an upgrade with AT&T to save us from the interminable 2 yr contract.  Get us a new 920 at the regular cost!(99.00) that I would go for, otherwise, it's back to iPhone or Android ASAP.

  • AIRRCT
    0 Posts

    ..."possible" in early 2013. I see an IPhone or Android as a "reality" in my near future.

  • kindly make the update for nokia lumia 610 and 510 also....dont tell it does not hv ram and all...please please

  • kindly make the update for nokia lumia 610 and 510 tooooo  please please.....

  • DJCBS
    0 Posts

    Windows Phone, NEVER AGAIN!

  • DJCBS
    0 Posts

    How stupid can Microsoft be? Honestly.

    I bought a Lumia 800. 3 months later you tell me my phone is obsolete. Yet you promise me in June a doggy-bag. A half-baked update. WP 7.8.

    And then you tell me I'll have to wait for more than half a year to get a COSMETIC operation on my phone? Yes, because all WP 7.8 is, according to your posts and information, is a cosmetic make-over.

    "Here, have the WP 8 start screen. But wait 8 months for it".

    By the way...you say the new start screen is to make the phones "more personal". REALLY? Well, lets see then:

    - On my Lumia 800 I have a dark grey accent colour. It's the one I USE. I don't like bright colours, I'm not 5 years old nor a girl. I want a sober phone. I've seen the HTC WP8. Apart from the fact that it's not that much faster than my Lumia 800, I've noticed that the "new" accent colours of WP8 have EXCLUDED the grey tile.

    So you're telling me that with WP 7.8 I'll get a new start screen to make the phone "more me"...and you remove the only accent colour I use? LOL! Pathetic!

    Here's a suggestion: just TELL US what the hell is in WP 7.8. At least give us good reasons to why we're waiting for more than a year.

    No. You won't give us the reasons. Because the reasons are: we want to piss you off and lead you to buy a WP8.

    I don't like being treated like s**t. I trusted Microsoft and this is how you repay my trust. By treating me like a third-class costumer.

    Well, guess what? I'm leaving WP. After this HORRIBLE experience, I'm going to Android. Which should have been my first choice when I decided to upgrade from Symbian.

    You can thank Nokia for that, though. If it wasn't for Nokia I would have NEVER picked up a Windows Phone. Well, now Nokia is loosing a client of more than 10 years because of you.

    Well, at least until someone at Nokia realizes how BAD Microsoft treats it's costumers and decides to do what should have been done LONG ago: release Lumias with Android.

    As for Windows phones... NEVER AGAIN!

    Also, I was going to buy a Surface you know...but after this, NO WAY. I was even going to buy it despite the fact that the prices are ridiculously HIGH for something that doesn't have enough quality to demand such price. Heck, my PC is WAY better than Surface Pro and it costed me LESS than you're asking for a Surface Pro.

    But after all this crap with Windows Phone 7.8, you've solved me my problem. I'll just buy an Asus. Actually, they're releasing the new Asus Padfone 2. I think I might go with that one. And I solve 2 problems at once. I get a Tablet and a phone all in one. And get rid of my Windows Phone. It costs way less than to buy a new Lumia 920 and a Surface.

    Or I'll get an iPad. Yeah, look at the point you made me reach! I'm even considering buying products from a company I've always hated - Apple - just because of the way I was treated by Microsoft.

    It's like Bill Gates is working for Apple again.

    Nice move Microsoft.

    With a single thing you managed to lose a ton of supporters and clients. Me included. Windows Phone, NEVER AGAIN!

    Unbelievable how you manage to screw up so much on such a short time.

  • DJCBS
    0 Posts

    Congratulations Microsoft! You just managed to piss off your support base. Good luck getting good word of mouth now.

    I bought a Lumia 800 not even a year ago. Three months after that you tell me my phone was obsolete.

    In June you promise us a doggy-bag. A half-baked cake. Windows Phone 7.8.

    And then you tell us we'll have to wait more than half a year to get a piece of sh*t whose only purpose is to give WP 7.5 a make-over. I haven't seen you announce ANYTHING apart from "oh, you'll have the start screen of WP8 and it's colours".

    Well, how about this: my Lumia 800 has, for example, a dark grey tile colour. I've checked WP8. It doesn't have that one. It so happens that I USE the grey tiles. I don't like bright coloured tiles, I'm not a 5 year old. And you basically tell me that I'll have to wait 7/8/9 months to have an "update" that will make my phone "more me"...yet you prepare yourselves to remove the only colour I use.

    This is just one of the many crappy things I've seen so far regarding WP 7.8.

    I bet money that you WON'T include in it any of the most basically features that ANY smartphone should have...say...the ability to PERSONALIZE DIFFERENT TONES TO CALLS/SMS/EMAIL/ALARM !

    Yeah. Look at that. A phone in 2012 which lack a basic feature that has been around for almost a decade and that allows people to TRULY make their phones their own.

    With this joke you decided to play on us, idiots who have supported you and helped you to actually build a new phone platform after the colossal FAIL of Windows Mobile, you can bet you'll be strugling again soon.

    After all this, after being treated like SH*T by you, you can bet I'm not recommending WP to anyone! I'll actually start advising people AGAINST it. And my next phone will be an Android, that's for sure.

    I just hope Nokia come to their senses and kicks you to the corner and releases phones with Android. Because I can assure you, I bought a Lumia because it's a NOKIA and NOT because it's Microsoft. And after this HORRIBLE EXPERIENCE with Microsoft, I'm not buying another WP.

    Oh and by the way...I was going to buy the Surface also...but after being treated like garbage, I'm not. I'll just get an Asus. Or even an iPad. And I HATE Apple. So there...this is the point you have made me reach: I'm even considering buying a product from a company I never liked - Apple - because I was so mistreated and betrayed by Microsoft.

    Nice move.

  • This really bothers me. I was bought into Zune, back when that came out and then later got a windows phone. i have always been a loyal customer to microsoft. I recently upgraded my PC to windows 8. One of the first things I noticed was Xbox music is a considerable downgrade from Zune. What really bothered me was that my windows phone was no longer comparable with my PC. They are trying to force me into upgrading to a windows 8 phone device. Microsoft has abandoned many of its loyal customers like me. I was really excited about buying and windows phone 8 device but now I am considering an android phone. I don't want to buy into a company who treats their loyal customers like this.

  • Wouldn't it be amazing if Microsoft realized that if they simply said "Windows Phone 7.8 will be available for ALL current phones on 7.5 starting on (fill in date here)." how much less negativity there would be coming from their customers.

    I know the majority of Windows Phone users don't ever bother to get on the internet and the people here posting on this blog are in the minority, but what MS needs to realize is that the people here on this blog are the advocates/fans of the platform and their biggest advertising/marketing base. Keeping the people that frequent blogs like this happy will translate into more sales because these are the people that go out and talk about their phones to their family/friends/coworkers/etc. The people that aren't on forums/blogs like this have no idea what is going on in terms of platform updates, but they are listening to their enthusiast friends on what phone to get and if MS keeps pissing off its enthusiast base it's going to be a tough hill to climb...

  • RR01
    0 Posts

    i am so disappointed to hear that i wont get the wp7.8 update soon. have been using the WP7 phone for almost 2 years ...just got disappointed on how microsoft delays its releases.. :(

  • poit57
    1 Posts

    I'm not a programmer, so I don't know how feasible this would have been in reality, but it seems like it should have been possible to have made drivers for existing Windows Phone 7 and 7.5 devices so that a Windows Phone 8 upgrade would have completely replaced the operating system in the older phones. With how locked down the hardware specs were from the time Windows Phone was launched and because they were essentially creating a whole new phone OS anyway, it seems like this should have been doable.

    Maybe I was spoiled by being a one-time iPhone carrier where at the time of the iPhone 4 launch, iOS 4 was installed on iPhone 3G, 3GS and the new 4. The joy of the consumers' being able to say they had the newest operating system, despite the fact that each previous generation's hardware supported fewer features, far exceeded any confusion over whether they could do the lates/greates operations with their phone. It might have hindered sales on the newest phones, but I think it only helped grow the userbase as a whole to market their phones that way. At the very least, Microsoft could market Windows Phone 7.8 as also being Windwos 8 with hardware limitations. Launch it along side the new Windows Phone 8 devices, and everyone is happy.

  • Early 2013? This is absolutely terrible customer support. I was the very first person in line for a Windows Phone at my AT&T store in 2010. I was the very first person in line for a Nokia Lumia 900, which locks me into a contract that currently prevents me from using Windows Phone 8.

    How in the world could you sleep at night when abandoning early adopters like this?

  • As told before: (...) "I am deeply dissapointed as a customer. By supporting you and your OS I expected that I would be valued and receive support for a minimum of a year. This is just a sad example of poorly thought out scheduling that victimizes your most loyal customers. With this news I have decided not to go ahead with my plans to fully adopt your ecosystem (WP, Surface, Win8) and instead return to iOS. Thank you for letting me know how you felt about me as a customer".

    I TOTALLY AGREE with almost every single word. But I just need to change the "iOS" part by "Android"! You don't have a single clue about the actual feelings that all of your early 7.5 customers are having by now! And I'm not talking only about USA customers (I'm not one of them). You'll not be able to recover yourselves from this mess you achieve so far. So, good luck - all you''ll need is luck, because the facts will all be against you (and I'm saying as a company itself; not just about the phone platform).

  • What happened to Microsoft's promises for frequent updates and promises of being agile enough to catch up to iOS and Android's features, since WP had a late start?

    With my negative feeling about being burned about not getting Xbox Music, I should say I'm happy I'm getting the new start screen. I just wanted Xbox Music.

  • will you still surport older phones for a few years to come or is windows 8 the only one you will give more updates to

  • moregan
    0 Posts

    It's a bit of a joke, 7.8 for abandoned WP users and still no date, it looks like almost a year will have passed since it was first announced. What's the next announcement WP9 that's won't work on Lumia920, HTC 8 etc!!!

    I was an early adopter, bought the “flagshit” Lumia 900 only to find out it’s a Lagship

    Trust gone Nokia/Microsoft!

  • robble
    4 Posts

    Totally standard, subpar MS crap. WHY are you guys so bad at this? Don't pretend to engage with the community (blogs, pretend excitement, etc) when actually you don't give a damn about it.

    We can't back up our old stuff (windowsphone.uservoice.com/.../3306540-wp7-8-device-backup). We can't run WP8 apps. If we upgrade to WP8, we can't run all our old WP7 apps, and you didn't even bother to notify devs in advance of this. What is wrong with you? Stop the bickering, internal fighting and whatever and just try making a good product for its own sake for once.

    Howabout testing WP8 on the 15 or so WP7 devices and seeing whether you can get it up and running. Don't tell me you can't, because we've heard that from MS time and time again, and then a couple of guys from xda-developers reverse-engineer stuff and make it happen, with no inside info. You have the skills and the knowledge to do this sort of thing, you just waste it all with appalling management decisions, and think you can make up for it with eerie happy blog posts and celebrity appearances. You can't. Just for one...fix this. Try getting WP8 at least on to the WP7 Lumias (I don't have one, but that would be the right thing to do) and get a proper backup mechanism in place for WP7 and WP8, and for moving from one to the other.

    Do those two things and suddenly you turn around every single disenchanted WP7 Lumia owner. And if you have time, do it for my HTC Trophy as well.

  • i wouldn't mind the wait if Microsoft wouldn't mind to let us download paid apps for free until the update is out as a compromise :-D. Let our patience be rewarded.

    Thank you

  • choueh
    0 Posts

    So disappointed !! We trusted in wp and we should have been treated in a better way! Anway hope it will be as much as we desire and resolve all the old problems and bring some new features good luck!!

  • In what was believed to be an impossible feat, due to the security features of Windows Phone 8, it seems the famous Dark Forces Team, headed by Cotulla, has managed to hack Microsoft’s latest mobile OS onto the venerable HTC HD2, the phone which is famous for having run every mobile OS every created.

    The only proof for far is the screen shots, but the DFT are pretty trustworthy, making it likely the accomplishment is real.

    Hopefully the hack will turn out to be real and extensible, and allow all Windows phone 7.x users who wish it to upgrade to Windows phone 8, despite Microsoft’s protestations that it is im possible.

  • In what was believed to be an impossible feat, due to the security features of Windows Phone 8, it seems the famous Dark Forces Team, headed by Cotulla, has managed to hack Microsoft’s latest mobile OS onto the venerable HTC HD2, the phone which is famous for having run every mobile OS every created.

    The only proof for far is the screen shots, but the DFT are pretty trustworthy, making it likely the accomplishment is real.

    Hopefully the hack will turn out to be real and extensible, and allow all Windows phone 7.x users who wish it to upgrade to Windows phone 8, despite Microsoft’s protestations that it is im possible.

    wmpoweruser.com/windows-phone-8-hacked-onto-htc-hd7-hope-for-all-wp7-x-users

  • abm
    268 Posts

    , how about IE10 on WP7.8? Would be able to use this wonderful, next-generation and state-of-the-art browser on our old devices?

  • Is always a bad strategy. I'd been a loyal USER since windows 95 and the original Xbox, and since Windows Mobile 5 in the smartphone platform, but I never complained until now. When Windows sign the contract with Nokia, I was excited, I was imagined a phone  with a great hardware a and great software( the Lumia's phones) First, those phones were launch outside the US before. When it came to time the Lumia 900 came out, in the worst wireless company ever, AT&T. I bought my phone full price, and it took me to unlocked until October 8th, my mom got the 2 year contract and they are more tricky, selling this cell phone as a future windows phone 8 update. I understand the reasons why the lumia 900 and previous windows phones are not suitables for an update, but instead you promise a windows phone 7.8 update, and today is on your "maybe to do's list" I think, what was appropiate to do, was to release windows 7.8 before windows 8 got release, you have your loyal customer happy, and you might enjoyed more attention to te platform. Sincerely I stuck with my Lumia with Windows Phone 7.5 today, but I telling in case you don't change your strategies more USER friendly, you always going to be on the shadow of the competition. Finally I would like to remind you: "I am not a PC, I am a USER, treat me right and fair and we go from there."

  • All the 7.8 update consists of is a new start screen, a few more accent colors, and some minor improvements that really aren't going to change your whole WP experience anyways. You guys were happy to buy your devices when you did with the features they had right? Was the original start screen so bad? Why would you buy something that is so terrible that it would take a update to make you comfortable using?

    You guys are just being silly, bitching, and not looking at the big picture.

    I suspect we are the minority, and the majority of WP users have no idea about a 7.8 update. I promise you that the average WP user is perfectly happy with their phones.

    WP is fine, is selling, and will continue to get better and better. WP will no doubt be around for a long time whether you few decide to stay with it or not.

    This is the reality!

    @ KR... Have you decided which direction you are going to go because I'm tired of hearing you bitch about how much you hate WP.

  • I bought a WP7 phone in 2010 and used it happily for 2 years (had multiple iPhones before that).  It was a great phone.  I received a couple of firmware updates while I owned it (thanks), and I never experienced a significant problem with the hardware or software.  

    Recently, I upgraded to a Lumia 920. Great price, excellent features. WP8 seems nice. I'm expecting another few years of smooth sailing with the most user-friendly & visually appealing mobile OS around.

    I can understand fans wanting their firmware updates, and it would be great if MS found a way to cut the carriers out of the upgrade process (as Apple does). But seriously -- if you bought a WP 7.5 device recently, you're not missing much in WP8. It's not amazingly better than 7.5. The start screen really is the biggest difference, and it sounds like you'll get that feature in an update within a few months.

  • Dear Microsoft,

    I have been a loyal customer for the last year and half now with my windows phone running WP7.5 and have been very satisfied with the phone that I bought on contract and have been pleased up till this year. When hearing about the new windows phone 8 software I thought, oh great well it looks really nice and can’t wait to get WP7.8 and been very excited. But now you are frustrating me very much for the following reasons:

    1. You announced that WP7.8 will be released just after WP8

    2. Then you say that it will be released 4-6 weeks after WP8 which I would be happy with.

    3. Now you’re saying that it won’t be available till next year.

    The question which that really needs to be asked is will WP7.8 ever be released and not just that but will you continue to annoy past customers like myself and others. Microsoft you really are starting to take the micky now, I’m not sure if I will bother buying another windows phone, this news has really disappointed me and annoyed me that you can’t stick to your dates. Get something right for once, and one last thing, I think the whole new design of Windows is awful, I think that you have ruined a perfectly good software which has had a perfectly good and user friendly interface up till now where you have just took it too far. I hope when you release windows 9 that you will return to the old layout like Windows 7, still the best OS you have made to date.

    Sincerely PCGeek01

    P.S: Looking at getting an iphone instead now, at least I can rely on Apple to give me new updates on time.

  • I switched from IOS to windows phone (Lumia 800 ) and i now wish i hadn't , you have slapped early adopters in the face with this .. but i guess its ok because your making money from windows phone 8 devices !!!!!

  • Microsoft, just give us a free WP8 device, if you guys don't wanna lose customers.

  • Dear Microsoft,

    I have been a loyal customer for the last year and half now with my windows phone running WP7.5 and have been very satisfied with the phone that I bought on contract and have been pleased up till this year. When hearing about the new windows phone 8 software I thought, oh great well it looks really nice and can’t wait to get WP7.8 and been very excited. But now you are frustrating me very much for the following reasons:

    1. You announced that WP7.8 will be released just after WP8

    2. Then you say that it will be released 4-6 weeks after WP8 which I would be happy with.

    3. Now you’re saying that it won’t be available till next year.

    The question which that really needs to be asked is will WP7.8 ever be released and not just that but will you continue to annoy past customers like myself and others. Microsoft you really are starting to take the micky now, I’m not sure if I will bother buying another windows phone, this news has really disappointed me and annoyed me that you can’t stick to your dates. Get something right for once, and one last thing, I think the whole new design of Windows is awful, I think that you have ruined a perfectly good software which has had a perfectly good and user friendly interface up till now where you have just took it too far. I hope when you release windows 9 that you will return to the old layout like Windows 7, still the best OS you have made to date.

    Sincerely PCGeek01

    P.S: Looking at getting an iphone instead now, at least I can rely on Apple to give me new updates on time.

  • Unacceptable, pathetic, appalling....Get a grip people. Windows Phone 7.5 is still significantly better than an iPhone or Android.

    I bought a Samsung Windows 7 Phone the first week it came out and I love it. Do you really think that the 7.8 upgrade is going to change your life?

    We develop apps for all three platforms and Windows Phone is the hands down winner.

    My only disappointment is that I have an upgrade available from AT&T and Samsung has not released their Windows 8 phone yet.

  • very disappointing news from Microsoft.. update comes in early 2013 means in march 2013...

    customers need major updates not minor.........,

    i think Microsoft should includes these features in update 7.8

    bluetooth file transfer, better IE 9 difficult in switch the tab n option for still on the same page after open the link in new tab, draft for saving sms n sms back up option,

    file explorer, support of basic format avi n 3gp, stop option for auto rotating n in auto correcting, and other features which customer need most. not the tiles, themes and wallpaer from bing...

    Microsoft you are disappointing customers..

  • what else? same story not again

  • Please, does anyone know give me a reply on that upgrade to Windows Phone will reach 7.8 all devices? Some reports say that LG E900 (Optimus 7) will not be updated to 7.8! Microsoft said the update will be for all devices! So does anyone know give me a clear answer? Thanks: D

  • I am not as concerned about the features as I am about when, I am really tired of waiting. I tell every one I know about the windows phone, I even tell Sprint I am leaving b/c of their lack of support. I was looking for 7.8 before now and then I have to wait till next year. I spend a lot of money at MS through XBOX and XBOX Live. MS, you are going to cause me to quit you.

  • Not buying a windows phone again ever !! I bet 7.8 won't even be worth the wait !!

  • What about the question regarding LG Optimus 900, will it get the update?

  • Hawk
    61 Posts

    Wow...I think all of you high and mighty type need to calm down.  If you currently have a 7.5 phone, does your phone not do it's job for you?  Can't you surf, text, email, use apps, etc?  Is your 7.5 phone a brick or do you just like to bitch because you have a "gotta have it now, gotta have it my way" mentality?

    At first, I was bitching a little but after I came to my senses, I realized that my 7.5 phone is great and gives me everything I need.  I used to have an iPhone and got tired of the Apple rumor mill never really knowing what's coming, what the new phone will look like, etc.  At least MS is giving us early adopters hints at what's coming and great info on new devices.  I guarantee you, they're trying to squeeze in whatever they can to the 7.8 update without sacrificing performance.  MS is doing what no other phone manufacturer does and that's share information about their development path, keep us informed about what's coming ahead and allow all of us WP users to have a forum where you can actually talk directly to MS employees who actually know what the hell is going on!  

    If you're not happy with your 7.5 device or don't like the direction things are going, then go spend a ton of money on an iPhone or get you an Android that'll probably never see another update in it's life.  OR, act like a mature adult and have some patience!  I've enjoyed my experience with my WP and I'm looking forward to a new.  I know not every phone is perfect but I feel the WP is perfect for what I need.  

  • I have to agree, I love my lumia, and WP7.5, But very very very disappointed, about the update status. Throw us a bone, give us more then " rolled out to as many devices as possible in early 2013. " And then what carriers first? Very disappointing update on the roll out.

  • Ram S
    0 Posts

    Highly disappointed with Microsoft. Going to recommend my friends who were interested in buying windows phone 8 not to. Microsoft doesnt care about its customers. Goodbye Windowsphone

  • kallao
    0 Posts

    It takes you six months to code a start screen? And ten extra colors?

    I was an iOS user for 5 years. I switched three months ago. In those three months you've done nothing but disappoint my experience. I mean, lets talk about only have EIGHT icons visible at anytime on your start screen, but your solution to correct it takes longer to implement than the launch of your new OS? An OS your early adopters can't use? Seriously? Who does that?

    You are as bad as your reputation. I'm popping my sim out and going back to a cracked iPhone 4s.

  • mog0
    8 Posts

    I'm a Windows Phone fan and have had my handset (LG Optimus 7) for 2 years now and the worst thing about the experience of owning it is the appallingly bad way in which Microsoft communicates with users (or rather doesn't).

    Please give us information. Basic things such as:

     * When are updates coming

     * Are updates coming

     * What features are in the updates

     * Which handsets are included / not included

     * Do you even care about existing users now you have our money

    I've been using a Windows smartphone since Windows Mobile 2003 and windows on desktop / laptop since 95, I'm now on WP7.5 and Windows 8. I'm also a professional developer and am interested in developing for Windows Phone in my own time but it's really getting difficult to remain a fan with the way in which we are being treated.

  • Aetius
    0 Posts

    Some people just get excited for no reason. This is Microsoft you are talking about, and you know you cannot trust anything they say. They want you to buy WP8 and that is all there is to it. I have an HTC Radar that I bought early this year, so why would I spend more money on a new phone. Futher more Microsoft is always late to deliver any update. I will never update/ buy a PC or phone with a 8 version. But thank you Microsoft once again for being the same company you have always been.

  • What about LG900? Will it get the update or not?

  • You need to publish the list of features. Only a new start screen and new colors is not what users are waiting for. And what we've seen as rumors until now is disappointing. I hope that it's realy only rumors. Microsoft, surprise us.

  • its so bad news from microsoft.......

  • lockys
    0 Posts

    One year since last update, the old Windows Phone users can only get just a new start screen, bing wallpaper...very very disappointed.

  • rajan
    0 Posts

    Poor decisions like these will cost much more to Microsoft and Nokia then the few extra bucks they hope making selling newer 7.8 models over the next 3/4 months. Just a couple of months ago, I ditched my iPhone 4s for a Nokia lumia  and how I regret it. Can't even browse Asian websites with this crap. Thank you MS,  I will switch to Mac when I replace my old PC this month. My wife already has an iPhone and an iPad. A family deflecting from Microsoft to Apple. Way to promote your windows eco system Mr Myerson. Hope you loose your job by early 2013.

  • M. Loup
    0 Posts

    This is pathetic. A minor update that can be done in a week's time and that was ready already in the summer is pushed and pushed back? What on Earth are you doing at MS?

    When I bought a Lumia 900 in the summer for €500, I expected top-notch post-sale support from MS. 7.5 is buggy. Nothing has happened. I could get this same treatment from any no-name Android maker for one thenth of the price. Buying into MS bought me nothing. I will make it sure our compnay will not invest a dime in WP. We are moving to Apple. I already made the fist orders.

    Indeed, they must be laughing their assess off at Copertino, as you are letting your most important customers down during the make it break it moment for WP.

  • I'm really disappointed by the continous delays, I'm moving to Android :-(

  • dhugos
    0 Posts

    Terry,

    If you're reading these responses, you might have noticed that people are pissed. And as a piece of corporate communications, ending it off with "early 2013" is really, really bad. Did we have a goal here or any hint of a reason to send this out? What you succeeded in doing was pissing off people who took a chance with the WP. I too want to see MS succeed with Lumia and so if I could, I'd say, "You're fired." This is a textbook example of what a horrible piece of vendor-customer relations looks like.

  • jarro
    0 Posts

    Bla bla bla.

    All you can release is RUMORS. Again you tellin people that it will be released. "Early 2013" means "maybe untill second half of year"? Most of announced changes Nokia gived us as external apps. You need one year to give me extra colors for titles? THANK YOU SO MUCH!

    When i was thinking about new phone, I chosed WP7.5, because I was expecting updates.  With your updates policy you showed to me middle finger.

  • Thanx for this clear statement.

  • Now i'm really pissed off with your update. Seriously Q1 2013? By that time, a lot of new models from Android would be coming in.. You really treat your customer so bad. Don't you have any sense of regret. I believe you will still left behind by other competitors, i am not praying for that but your act does.

    Now i'm thinking to switch again to Android or iOS although i am not really like but they surely know how to protect their customers. Bye2 WP... see you in many years to come until you really learn from your serious and unforgivable mistakes.

  • hari
    0 Posts

    Dear sir,

    Disappointing News,  extremely disappointed.  the first wp7.8 announcement was in June of 2012.  5 months later, we still don't have it.  why you Dear's bother making announcements and then making us wait 6+ months to get it .

    kindly confirm the release date in India.