Answering your top 10 Windows Phone Dev Center questions

Answering your top 10 Windows Phone Dev Center questions

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When we launched the Windows Phone Dev Center earlier this week, my colleague Ash Wahi outlined some of the improvements and new capabilities, and also asked for your feedback. Many of you said you liked the changes, others had suggestions for new ones. Thank you all.

We also saw a number of questions about Dev Center in the community forums and on Twitter. Today I wanted to provide some answers to the ones you’ve been asking most.

Q: I submitted an app for certification during the infrastructure changes. What can I expect?

A: Our new app ingestion infrastructure is being deployed this week, and we’re preparing to clear the app certification backlog that built up during the preparation and rollout of these changes. You can expect apps to take several more days to get processed and certified. If you have an app pending certification, this forum post provides an overview and explains how to request assistance, if needed.

Q: I already have apps in the Marketplace. Data on downloads, crash counts, and revenue aren’t appearing, or look different than I expected. How come?

A: The new reporting systems are still being deployed, and you can expect to start seeing data over the next few days. Expect a lag of about one week.

Q: Why do I have a message telling me I need to verify my email?

A:  On the new Dev Center Dashboard you’ll see a Messages area for account-related info. Some of you have noticed a request to verify your email address. This is to ensure we still have the right address for you and understand your preferences for communications like our developer newsletter. This isn’t mandatory, by the way. If you choose not to verify your email, you won’t be blocked from accessing any features of your Dev Center account. 

Q: My tax or banking information is incomplete or unavailable, how do I proceed?

A: You can edit your incomplete or incorrect information directly (it can take up to 24 hours for changes to be reflected). We also just completed migration of most tax and banking information, which you should start seeing now. If your account is identified as having issues, you’ll receive an email from the Marketplace commerce team with instructions.

Q:  What’s the Add New submission option and how is it different from Update Selected?

A: When submitting or updating an app, Add New allows you to add additional XAPs to your app and enter metadata for each one, something that comes in handy if you have multiple XAPs that differ by language or OS version. You’ll also need to provide screenshots for each additional XAP you submit.

The Update Selected option lets you to update an existing XAP associated with an app.  In some cases, you might want to use both options during a submission.

Note that multiple XAPs submitted to certification for an app will always be tied together. So if you only make changes to one and then submit the app to certification, you won’t be able to make updates to the others until the certification process is done. My advice: Save time by making all your changes to all your XAPs at once.


Q: I signed up as a Student, so why does my account show me as an Individual?

A:  All Student accounts now show as Individual, however your registration and renewals are still tied to the DreamSpark program. This means you won’t be charged $99 and will retain the same account settings.

Q: My app appears to be encrypted, is that true?

A: Yes. All existing apps in the Marketplace catalog, and all new app submissions and updates are automatically encrypted. You don’t need to do anything to make this change for existing apps.

Q: Did the app title icon requirements change?

A: Yes, the requirements now specify a 300x300 image (previously it was 200x200). If you submitted a new or updated app prior to Aug 6, you aren’t required to supply the new size. New app submissions and updates, however, do require the 300x300 icon.

Q: How do I change the country associated with my existing Dev Center account? Dev Center supports more countries now and I’d like to change my account info.

A: Dev Center doesn’t support this type of change. If you want to register from a different country, you must create a new Dev Center account, unpublish your apps from their old account, and then republish them to the new account. App ratings and reviews from the old account are lost in the process.

Q: I work with a Windows Phone Global Publisher today. Now that Dev Center supports my country/region how can I transition to a direct relationship with Windows Phone?

A: Your Global Publisher should have already sent email to you outlining migration options and timing.

Please continue to send us your suggestions. If you need help working through an issue, I’d encourage you to visit the Dev Center community forums for assistance. And, do let me know if this post was helpful. If so, I’ll do another soon.

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  • Hi,

    I publish an application on the MarketPlace, and installed it on a Windows Phone. The application saves a file in IsolatedStorage (Path = \ Applications \ Data \ XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX \ Data \ IsoltaedStore \ MyApp). If I publish an update to the application in the marketplace, and install this update, does the path in IsolatedStorage changes?

    Someone can help me?



    Yo publique una aplicación en la MarketPlace, y la instalé en un Windows Phone. La aplicación guarda unos archivos en el IsolatedStorage (Path = \Applications\Data\XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX\Data\IsoltaedStore\MyApp). Si yo publico una actualización de la aplicación en la marketplace, e instalo esta actualización, ¿la ruta en el IsolatedStorage cambia?

    Alguien me puedes ayudar?

  • JDB
    8 Posts

    Ref. "Q: How do I change the country associated with my existing...":

    Consequences are far more dramatic than what is answered there: you will force all your customer base to PAY again for your apps, that literally kills you as a developer. Everyone will hate you, and will rate your now 0-ratings-app to 1 star accompanied by very unpleasant reviews. As a consequence your app will quickly sink into the last positions of the Marketplace.

    I am moving to another country and have this need of migrating apps(not the account, the apps) without losing customers/ratings. TODD THERE MUST BE A SOLUTION TO THIS! PLEASE!

  • @iMobilePro: Even this is not the right blog for your question let me give you a short answer: I never experience that behavior on "normal" devices. Maybe you tried a "low-cost" 256 MB device?

    But I agree that there is still a "lot to do"!

  • Hi.

    Can I just talk about the experience of Windows Phones?

    When I touch the screen and scroll,the system seems not able to follow my finger  accurately,and that makes me feel bad even though the whole system is really fast.

    windows phone has a lot to do.

  • xpfms
    1 Posts

    '@sich: Developers in newly launched countries/regions can still register for Dev Center and publish free apps.  For those developers in countries/regions without the ability to submit paid apps at this time, you can continue to publish those apps with your Global Publishing partner'

    So if I understand this correctly, you're expecting developers from countries where no payouts are supported to pay 2 subscriptions, one for Microsoft to submit free apps, unlock 3 devices, etc... and one for global publishing partner to submit paid apps.

    But my global publisher partner has stopped publishing NEW apps:

    from 'Yalla Apps has stopped accepting or dealing with new-submissions/​re-submissions - we are no longer accepting new apps or resubmissions of unpublished apps. Please delete them from YA and submit them through your Dev Center accounts.'

    This means that they will continue supporting existing paid apps but not any new ones.

    I have a newly completed paid app that took a few months of work and now I can't even publish it...

    Any help on the matter would be appreciated.


    The "XAP version number" field is reset every time you change the "Language details" field.

    No problem if you press SAVE button at bottom of page before jumping between languages.

    Other fields is auto-saved as I can see, when you change language in the dropdown, just not the version number field...that requires an explicit SAVE.

    Best regards

    Ronny Gydar


    For some reason all my payment- and tax-info was lost when Microsoft moved App Hub to the new system.

    I have gotten paid since 2009 (Windows Mobile) so this has worked fine for me for several years...until now.

    Unfortunately there are now also new required fields in the payment-info forms, and they are not documented in the help pages either (like bank code). So this will take some time to get resolved for me, and I am having a dialogue with Commerce team to find out what I am supposed to enter in these new fields.  But I have no problem that I can't get paid for a while.

    BUT, problem is that I am also not allowed to update my existing paid apps until this is in place.

    THAT makes it a lot more urgent and frustrating for me.  

    Why not let Developers update their paid apps, and just not pay them any money until they have completed tax- and payment-info?

    Best regards

    Ronny Gydar


    Description fields gets ekstra linefeeds in text, each time you view/open them.

    Every time you change the "Language details" dropdown back and forth between the languages you have, the Description for the Store will get one more linefeed added to each row.  You can end up with 10 linefeeds between each row if you do not retype/re-paste the texts each time, and are jumping between the languages to verify that everything is OK.

    Best regards

    Ronny gydar

  • I have bought the Lumia 900 a week now, its a lovely phone and really fast, But I have found some issues about the windows 7.5 software:

    1. I cannot import my sms messages and notes from my previous N8.

    2. The blue tooth cannot transfers files to or from any other phone including the same Lumia 900.

    3. The typing keyboard dont have the option of Alpha-Num keypad and the keyboard dont have a left and right cursor key, which becomes very difficult to input letter at the exact place when you need to edit the text.

    4. In the office note, I cannot send the note as sms message, it only give the option to send by email.

    I hope Nokia and microsoft will resolves these problems and offer an update.

  • Todd Brix
    85 Posts

    @sich: Developers in newly launched countries/regions can still register for Dev Center and publish free apps.  For those developers in countries/regions without the ability to submit paid apps at this time, you can continue to publish those apps with your Global Publishing partner

  • Necroman
    18 Posts

    Update: tested again downloading of a XAP file from Marketplace and yep, they are encrypted now.

  • Necroman
    18 Posts

    What do you mean with "All existing apps in the Marketplace catalog, and all new app submissions and updates are automatically encrypted. You don’t need to do anything to make this change for existing apps."?

    I can still download unencrypted XAPs, even for just recently released apps.

  • varavut
    1 Posts

    Could you please explain me?

    "All existing apps in the Marketplace catalog, and all new app submissions and updates are automatically encrypted"

    is mean if I want to submit new app It's not really necessary to obfuscate? or what is meaning of "encrypted" that you said?

  • sich
    4 Posts


    I currently use Global Publisher for apps development and publishing.

    When trying to migrate to Dev Center, I’m getting the following warning:

    “You can only submit free apps in this country/region.”

    Does this mean that if I want to be able to publish payable apps, I should NOT migrate and should continue using my Global Publisher's services?

  • anatolyl
    19 Posts

    Update selected XAP UI is very confusing. When you visit this page you can never tell whether you've already updated the XAP or it is still an old version. You should consider to specify XAP upload date or compile date or extract a version from XAP.

    Besides why do we specify the version in manifest if you need to manually enter it after you upload the XAP and it is not extracted.


    1) provide FTP connection to upload large XAP files.

    2) add "release notes" free text for each version and show it to users.