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Austin, US – One of the things Nokia did at South by Southwest Interactive (SXSW 09) last week was bring Dustin Randall, from Nokia Care, to play doctor and help folk repair or troubleshoot anything that might be going on with their Nokia phone. Dustin has been helping Molly Schonthal (from the Nokia Social Media Communications team) manage and maintain all the devices she’s been sharing with key people, such as bloggers, videographers, and designers.

Dustin hammed it up with a full white coat and all. But we also managed to get a peek into his box of magical tricks. If you always wondered what were the implements of wizardry that the Nokia Care folks used in flashing phones and such, check out this video (after the break).

Image of Dustin with Corvida from SheGeeks