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GLOBAL – There have been reports online regarding some isolated issues with the Nokia N97 lens cover and lens. We raised this issue with the folks responsible for the product internally to see if they could help shed some light on the situation. They flicked on their product knowledge torch and shone it in our direction, with some tips and advice for those who think their devices might be affected. Get the full lowdown after the jump.

In some instances (it seems to be pretty rare, despite the volume of N97s out there) the lens cover may have been mounted a little bit too close to the lens glass. Where this is the case it’s possible for particles of dust or grit to get stuck under the cover, which in turn could affect the lens.

If you’re an N97 user and you’ve noticed the image quality on your device is affected by this, then this is what you should do:

In brief

  • The Nokia N97 has 32GB of built-in storage
  • The first Nokia phone to feature the tilt-slide feature
  1. Take a soft cloth and clean the lens.
  2. If that doesn’t work, get in touch with your nearest Nokia Care Point where the Nokia Care Point staff can then determine whether or not the lens and or the lens cover mechanism needs replacing under the device warranty.

You can get a complete list of Nokia care points from the Nokia website.