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November 9, 2009

Nokia charger exchange program

ESPOO, Finland – This morning a charger exchange program started for a limited number of Nokia-branded chargers. If you have a charger type AC-3E, AC-3U or AC-4U you should visit the Nokia charger exchange website to find out how you can check whether yours needs to be replaced. The exchange program only applies to a restricted number of chargers manufactured over a short period, available in a select number of countries.

During a routine quality control process, Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers. The plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electrical shock hazard if certain internal components are touched while the charger is plugged into a live socket. Nokia is not aware of any incidents or injuries related to these chargers.

Only a limited number of chargers of certain model types manufactured by a single third-party supplier during a specific time period are within the scope of the exchange program. They are the AC-3E and AC-3U models, manufactured between June 15, 2009 and August 9, 2009; and the AC-4U model, manufactured between April 13, 2009 and October 25, 2009.

If you have one of the affected chargers, we suggest you stop using it and exchange it for a free replacement. You can find out if yours is eligible for replacement from the Nokia charger exchange website or your local Nokia website.