PORTLAND, OR, United States – When I bought my first Nokia phone, years ago, I noticed straightaway the technical support offered by the Nokia Care US team.
It’s your back-up organization, comprising top-notch folks who reach out actively on social networks, making sure you feel supported from the minute you take your Nokia out of the box.
Buying gadgets is a leap of faith. You might buy a mobile phone based on reviews and what you’ve heard about the device and its capabilities. But you may forget that you are also buying in to the company’s ability to support you after the sale – this is where Nokia shines.
Based in Irving, Texas, Nokia Care US is staffed by an amazing army of folks who go the extra mile to make sure your phone is operating to its fullest potential and to help rectify any situations before they disrupt your mobile life.
In some cases, Nokia Care remedy situations which are way beyond the handset maker’s responsibility. If they see a way to fix issues, they just do.
So, although we don’t expect our phones to go wrong, we want to be reassured that if we ever did have a problem, Nokia would help And that’s exactly what Nokia Care is there for.
Getting in touch
There are many ways to get in touch with Nokia Care US, as you can see below – the team is actively assisting people on many channels.
Live chat available: Monday-Friday 9:00 AM – 9:00 PM EST and Saturday 10:00 AM – 7:00 PM EST.
Phone center hours: Monday-Friday 9:00 AM – 9:0o PM EST and Saturday 10:00 AM – 7:00 PM EST. Nokia Care professionals can be reached at 1-888-665-4228.
Email support is available at: http://www.nokia.com/us-en/support/contact/ask-nokia
Twitter support is available at @NokiaCareUS and is staffed Monday – Friday from 9:00 AM – 5:00 PM Central.
Also, an active Facebook page is maintained by the Nokia Care US team.
Also, for those seeking self-help options, the NokiaUSA.com features a “How We Can Help” page that features:
- SW updates
- FAQ, Nokia Suite
- Repair services
- Easy fixes
- Tweet Us
- Quick Answers
Have you ever utilized Nokia Care US’ support?
Photo credit: mugley