Are you one of those people whose job it is to make sure business mobility solutions work perfectly?
Do you, for instance, wonder how to best manage and secure your mobile fleet, or are you getting ready to allow your company employees mobile access to SharePoint, or planning to upgrade Nokia Lumia smartphones’ device management to enjoy the business benefits of Company Apps? If you answered yes to any of these questions, Nokia Expert Centre is exactly what you’re looking for.
The Nokia Expert Centre in brief
For those unfamiliar with Nokia Expert Centre, here’s a brief intro. Launched in the second half of 2012, Nokia Expert Centre was set up to provide a dedicated channel and support team for Nokia’s business customers and the business-to-business sales channel. With no registration fee or user fees, its aim is to help IT professionals fully understand and make the most of the business mobility solution environment on Nokia devices. A recent customer satisfaction survey shows that Nokia Expert Centre is doing just that and more: 88% of all users are happy with the service, and 92% of webinar attendees are satisfied with what they’ve learned. To see Nokia Expert Centre in a nutshell, check out the infographic on the right!
If these stats alone don’t get you rushing to join up, give a minute to Juha-Pekka Salo, Senior Service Business Manager at Nokia. Here are his 5 top reasons why you should register for Nokia Expert Centre today.
1. A single point of contact for the whole solution lifecycle
At Nokia Expert Centre, you will find a wealth of material and advice for each phase of your business mobility solution lifecycle, from the initial evaluation and selection to when the solution is already up and running. This helps ensure that you’ll never end up in a situation where you don’t know what to do next. What’s more, always knowing who to contact or where to find information not only saves heaps of time and money but also prevents headaches when the going gets tough.
2. An amazing array of self-help material
The vast variety of self-help materials available to download from the Nokia Expert Centre web portal includes, for example, solution guides to IT management, white papers, case studies, videos and FAQs. These are all conveniently arranged into Resource Hubs on specific topics and updated on a regular basis, so the latest information is available to keep users ahead of the game.
3. Webinars to develop your skills
Introduced in 2013, Nokia Expert Centre’s free and regular webinars continue to receive stellar feedback from participants. You can either register to attend a particular webinar or access the course materials at your leisure. Recent topics have included, for example, Mobile Device Management for Nokia Lumia with Windows Phone 8, Nokia Lumia Windows Phone 8 Security, and Using Nokia Lumia Windows Phone 8 with Microsoft SharePoint. Check out the Nokia Expert Centre web portal for topics that interest you and update your expertise!
4. Always open to discussion
As a member of Nokia Expert Centre, you’ll always have someone to lend you an ear… whether it’s to solve a problem or to share your experiences and expertise. At the open discussion forum, you can find out how others have dealt with a similar issue, get new tips and tricks, and give someone else advice in return.
And if there’s anything the user community can’t help with, just contact the Nokia Expert Centre service desk, who’ll leave no stone unturned searching for an answer. Judging from what Craig Copland from OneCom, one of the UK’s largest B2B telecoms resellers, says, this translates into very happy customers:
“The Nokia Expert Centre has always been very helpful, prompt and unafraid to liaise with the customer directly… We as a business would become quite stuck if we didn’t have this help, as for some of the questions you just cannot find the answer with a quick search online.”
5. Global reach, mobile access
The Nokia Expert Centre self-help materials are available globally in three languages, while the service desk provides support in five languages. What’s more, you can access Nokia Expert Centre when you’re travelling or out of the office, too, as it’s been optimized for mobile use.
All this for nothing? Yes, you heard us right. But if you contribute your own know-how in return for the advice you get, you’ll help make Nokia Expert Centre an even better place. There are thousands of happy Nokia Expert Centre users already in over 160 countries and the number is growing fast. Will you be the next to join up? If so please let us know how you get on in the comments below.
Cover image credit: Patrick Walsh