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May 21, 2010

Microsoft Customer Satisfaction Improves, Likely due to Windows 7

The University of Michigan published their annual American Customer Satisfaction Index report earlier this week and Microsoft shows quite a jump. In 2009, our score was 70. For 2010, our score is 76 – our highest score on the report yet! Ed Bott published a blog post earlier this week diving deep into the results of the report. He highlights that the difference between 2009 and 2010 that likely led to such an amazing improvement in Microsoft’s score was the release of Windows 7. It just serves as another good example that people are not only excited to get Windows 7 (or a Windows 7 PC), they are also very happy with Windows 7 once they have it. I suggest reading Ed’s post for more analysis.