“Room 1484 needs feather pillows……Room 3203 ordered room service and needs another set of flatware. The VIP guests have arrived earlier than expected and their suite is not ready…..”
For hotel management, tracing the appropriate staff members to fulfill the guest’s needs in a timely manner can cause logistical challenges and operational inefficiencies that ultimately affect both the guest experience and the overall business.
In the hospitality industry, it is all about anticipating and accommodating the needs of guests to ensure they feel relaxed and right at home. Stellar customer service comes down to a team of management and staff members who are equipped with the right tools to deliver timely and hospitable service.
In order to improve the communication between the employees, they can now use the new IoT wearable by Trekstor, powered by Windows 10 IoT Core and Microsoft Azure IoT, to help them optimize their back-of-house operations and ensure superior guest experience.
The Trekstor IoT wearable is more than a traditional smart watch. With its lightweight, rugged housing, it will become part of an employees’ daily gear. It is both Wi-Fi and Bluetooth enabled, has plenty of storage space and has the processing power and battery life to perform its line-of-business functions.
The first hotel group to adopt this wearable is German-based Steigenberger Hotels & Resorts, which operates 56 hotels worldwide and is known for its premium top-notch customer service.
In order to keep up with the demands of customers and maintain its reputation, it is turning costly housekeeping challenges into opportunities by leveraging the SAMFEX property management solution running on the IoT wearable. The Steigenberger Airport Hotel property in Frankfurt is the first to pilot the wearable device.
The wearable allows various functions to be reported to the right place without any communicative detours, and messages can be transmitted silently in real-time or verbally via voice messages. This means that housekeeping can create efficient, real-time, back-of-house operations. At Steigenberger, the management team is generating up-to-the-minute service and cleaning plans so the guests who show up early or the guests who need pillows or flatware can be taken care of in no time thanks to the wearable.
“We have a well-trained, motivated and enthusiastic team, but to get to an even higher level of service, we decided to implement a technology solution that allowed them to perform at an even greater level of productivity.”— Michael Weil, Manager of Hotel Operations, Steigenberger Airport Hotel Frankfurt
Learn more here on how Windows 10 is transforming the Hospitality Industry.
Updated June 28, 2018 2:09 pm