If you’ve ever built a new home, remodeled an existing one, or simply bought a new appliance, you know that these decisions can be overwhelming and stressful (did I make the right choice?). That’s why Pirch, a first-of-its-kind appliance, plumbing and outdoor brand retailer, wanted to transform the customer experience by delivering a truly innovative approach to the appliance buying process. To do so, Pirch looked to Microsoft to provide the right technology to engage with the customer and offer a seamless and stress-free experience. That’s where Surface Pro 4 and Pirch’s custom platform, Pirch Advisor, make all the difference.
Welcome to Pirch
When you walk into Pirch, it’s immediately clear that this isn’t the average kitchen, bath and outdoor appliance store. Within minutes of stepping through the door, a Pirch team member welcomes you with a smile, and offers you a beverage – from freshly-made lemonade to an espresso. You’ll smell a chicken that’s roasting on a nearby rotisserie spit. From there, your personal Lifestyle Experience Advisor (LEA) will guide you through the showroom, allowing you to not only see, but to actually try the appliances that may one day be in your home. Pirch showrooms are living, breathing showcases of how the right product can transform your space into an expression of your lifestyle. It is a truly personal and completely unexpected experience.
Surface does for Pirch what other tablets can’t
Pirch is a great example of how businesses are taking advantage of Surface’s full PC power and sleek form factor. For Pirch, Surface allows the LEAs to tap into the company’s full platform – Pirch Advisor – which houses everything from individual client preferences and designs to Pirch’s product availability and pricing. Built on Azure, the platform utilizes Microsoft Office 365, pen and touch for everything from customer-facing tasks to managing backend business operations.
For example, when a customer sees the range of their dreams, Surface and Windows allow the customer’s LEA to utilize Pirch Advisor to seamlessly note the preference, check product availability and pricing, schedule a follow up and more – all while never having to leave the customer’s side. There’s no other device out there that can handle Pirch’s need for full PC capability with a mobile and premium design like what Surface provides. No other single product offered the robust functionality within a single operating platform.