July 30, 2015 6:28 pm

Windows 10 – The First 24 Hours

By / Corporate Vice President, Windows and Devices Group

It has been an incredible 24 hours for Windows and our fans. We’re humbled and grateful to see the response to Windows 10. We have seen unprecedented demand for Windows 10, with reviews and customer feedback overwhelmingly positive around the globe. We are doing everything we can to upgrade the world to Windows 10 as quickly as possible over the coming days and weeks ahead.


From Sydney to Nairobi to London to New York City, yesterday we celebrated with fans all over the world. We had so much fun seeing your appreciation for Windows 10, we thought we’d share a few of our favorite photos.

We also love seeing the response to #UpgradeYourWorld. Thank you for sharing what you’re doing to #UpgradeYourWorld. Many have already voted for organizations to be our 10th global non-profit partner by tagging their favorite organization and using #vote and #UpgradeYourWorld on Facebook, Instagram, and Twitter. Keep it coming! This is a year-long initiative and we want to do great things – together – all over the world.

We also want to provide an update on the upgrade experience to Windows 10 and ensure people know how to easily get technical support if needed. Read on for more details.

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The team has appreciated reading the positive product reviews and seeing the reaction to Windows 10 on social media. When Windows 10 began development, we could only dream of some of these headlines:

Update on Windows 10 Upgrades

As we’ve shared, our top priority has been ensuring that everyone has a great upgrade experience, so, we are carefully rolling out Windows 10 in phases, delivering Windows 10 first to our Windows Insiders. While we now have more than 14 million devices running Windows 10, we still have many more upgrades to go before we catch up to each of you that reserved your upgrade. Rest assured we are working 24×7 to continue the upgrade process and are prioritizing the quality of your upgrade experience over anything else. We are grateful for your excitement and enthusiasm and we appreciate your patience over the days and weeks ahead as we carefully roll out Windows 10 in phases to all of you that have reserved.

If you reserved your upgrade of Windows 10, we will notify you once your PC is ready for Windows 10 and it has been downloaded on your PC. The best way to know your upgrade is ready is to look for this notification in your system tray.


If you didn’t reserve your upgrade to Windows 10, you can still use the Get Windows 10 app on your Windows 7 or Windows 8.1 PC to reserve your free upgrade. We’ll notify you when it’s time to upgrade. If you don’t have the Get Windows 10 app on your PC, your device might be missing an update, so run Windows Update and install any available updates. If you still don’t see the Get Windows 10 app on your PC, take a look at this article.

Support Options Available

We care deeply about your upgrade experience with Windows 10. If you need help at any time while you are upgrading to Windows 10, we offer a great set of support options listed below. As a reminder, these options are to help you once you have started or completed your upgrade. If you have questions about how to upgrade, please visit here.

  • Our Answer Desk offers one-on-one technical support from Microsoft for you during the upgrade process. You can schedule an appointment or connect immediately with a dedicated expert via chat, phone, or in a retail store to get the personal help you need. The Answer Desk offers up-and running support from real people – to get you off to a great start with Windows 10. Unfortunately, Answer Desk representatives can’t tell you when your upgrade is coming – your upgrade will be seamlessly delivered to you when it is ready, so look for the notification in your system tray. For more information on Answer Desk, go here.
  • We’ve also worked closely with retailers, including Best Buy, Bic Camera, Croma, Currys/PC World, Elkjøp, Jarrir, Incredible Connection, Media Markt, Staples, Wal-Mart, Yamada, Yodobashi, and many more leading retailers from around the world on programs to help you upgrade. Tech Bench services offer support for your upgrade to Windows 10 and data migration services can help you move files from old PCs to new PCs.
  • Microsoft Stores offer Answer Desk services to assist you with your upgrade. For more information on Microsoft Stores Answer Desk services, go here.

Thank you to everyone who celebrated with us this week, in particular our fans, Windows Insiders, and partners. We appreciate everyone who has upgraded to Windows 10 – and we appreciate everyone who will upgrade in the days and weeks ahead as we make our way toward one billion devices running Windows 10 in the next few years. Windows 10 is the best Windows ever and we are committed to making it better and better with ongoing innovations and security updates.


Updated July 30, 2015 9:44 pm