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May 3, 2011

Latest update news

Hi everyone. Today we started delivering the February and March updates to the HTC Surround on AT&T and to customers of Deutsche Telekom in Europe.

We’re also now delivering the March update to Optus customers in Australia and scheduling it for Telstra customers there. Where’s my phone update? shows the latest official status. Update Central is the place for info on how to install or troubleshoot an update.

As I’ve said many times, we’re not resting until we complete this job for everyone. We know there’s more work to do—including tracking down and solving issues as they come to our attention.

Issues we’re tracking

We’re currently working on two issues that could temporarily prevent some of you from receiving updates.

As some of you know, we recently halted delivery of updates to Samsung Omnia 7s after learning of a technical issue that required a new update software package. The new package is nearly ready, and we’re eager to resume updates to this model. Once I have a start date, I’ll let you know.

We’ve also been looking into reports from a small number of Samsung Focus owners on AT&T who haven’t received an update notification. Here’s what we know so far:

To accommodate high demand for the Focus last year, two separate sources of flash memory components were required during manufacturing. Focus models are identical in all other ways.

Most Focus owners are receiving our updates. But some customers with handsets containing the alternative memory component aren’t. We’re now working closely with Samsung and AT&T to test and deliver an update for this group. As soon as I have more specifics, I’ll let you know.

The “7392” update

In addition to our ongoing updates, this week we also begin distributing a small new update that adds no new features to your phone. Its sole purpose is to fix nine fraudulent third-party digital certificates.  Once installed, you’ll see “OS version: 7.0.7392.0” when you tap Settings>About>More Info on your phone.  You can read more about 7392 on our Update History page.

How you get 7392 depends on your mobile operator and what updates you’ve installed. Customers with Deutsche Telekom and Optus, for example, will receive 7392 and the March update together. If you’ve already installed the March update, you’ll receive 7392 as a standalone download or bundled with a future update.

Eric Hautala, GM, Customer Experience Engineering