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May 5, 2011

Marketplace status

Hey everyone. Just wanted to let you know that we’re investigating reports that some people are having problems downloading apps from Windows Phone Marketplace.

I’ll keep you posted and provide an update as soon as we know more.


Looks like we’re back up…but root cause is still under investigation. More when I have it. Meantime, let the downloads begin.


The Marketplace team has finished their investigation. Here’s the takeaway from them: “Earlier today some Windows Phone users were unable to download applications from Windows Phone Marketplace for several hours and instead received an error message saying, ‘Can’t get this info right now. Check back in a little while.’ The problem was identified and fixed in a matter of hours. The Marketplace service is now fully available.

We regret any inconvenience this disruption caused the impacted customers and our developer community. The problem was the result of scheduled maintenance being performed on Microsoft’s infrastructure during the night.  The root cause of this issue has been identified and steps are being taken to help prevent future disruptions to the Marketplace service.”